Motorflog Reviews 

84
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and professional service, highlighting how exceptionally quick both the vehicle collection and the immediate payment processes are handled. Reviewers also deeply appreciate the friendly and supportive staff members who ensure that every single transaction remains completely smooth and straightforward from start to finish. Some people were dissatisfied with the purchased vehicle condition, explicitly reporting unexpected mechanical faults, engine lights, and underlying damages upon delivery. Consumers also mentioned that the cars often arrived with issues not visible in the online listings, pointing out a lack of transparency during purchases.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that certain employees were extremely... See more

Service

Reviewers mention positive feedback about service, highlighting quick vehicle collection, good prices, and... See more

Product

Reviewers highlight negative aspects of product, expressing deep dissatisfaction with hidden mechanical... See more

Payment

Consumers find payment to be fast and efficient, noting that money is transferred instantly or within a few... See more

User experience

People report positive experiences with user experience, highlighting how the process to sell the car was so... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom and Dan legends, thank you for your help! Would highly recommend Motorflog, made a mistake with collection and had travelled a long way, but these guys went out their way to help us sort it out an... See more

Company replied

Rated 5 out of 5 stars

Liam came to collect our Toyota Prius car and assisted in starting it and loading it onto the trailer. The money was transferred to us instantly and for the amount originally quoted. No issues at all,... See more

Company replied

Rated 5 out of 5 stars

Liam is very professional in his job. He’s polite and caring. The removal of my car was so straight forward and quickly completed. Keep on doing what you’re doing, you’re excellent in the job you do... See more

Company replied

Rated 5 out of 5 stars

Just sold our car this week to Motorflog after having them recommended to us. A really easy hassle free service with help from friendly people to make the process as smooth as possible. If you want t... See more

Company replied


Company details

  1. Car dealer

Written by the company

At Motorflog, we make buying and selling vehicles straightforward, transparent, and hassle-free. Whether you’re looking to sell your car directly, list it in a trade auction through Flog It, or buy vehicles at trade prices, our goal is simple — to offer a fair, honest service without the usual headaches. We buy vehicles in any condition, from pristine examples to damaged, non-runners, and insurance write-offs. Unlike many online car-buying services, our quotes are provided by real people, not automated systems, and if your vehicle is accurately described, the price we offer is the price we pay. We can also collect your vehicle and ensure payment is made before it leaves your possession. For customers wanting to maximise their return, our Flog It service allows vehicles to be listed into trade auctions where verified buyers compete, helping sellers achieve strong market prices while staying in control with their own reserve. Motorflog is built on straightforward communication, fair dealing, and making the process as smooth as possible for both buyers and sellers. We’re proud to have helped customers across the UK with quick collections, transparent transactions, and professional service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

84 reviews

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No recent history of asking for reviews

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4.5

All reviews

(84)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

They collected my car on the date and time provided, paid before they left and also paid exactly what was offered. Would highly recommend and will be using again, thanks Motorflog

4 March 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi David,

Great to hear the whole process ran to plan and without any surprises.

Appreciate the kind words and look forward to helping again in the future.

Rated 5 out of 5 stars

Stress Free Selling

Just sold our car this week to Motorflog after having them recommended to us. A really easy hassle free service with help from friendly people to make the process as smooth as possible.
If you want to sell your car for a fair price without the stress I highly recommend giving these guys a call 👍

13 April 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Jon,

Good to hear we lived up to the recommendation — that means a lot.

Glad everything was smooth and hassle-free for you.

Rated 5 out of 5 stars

Make sure you check this place out

Just sold my car to Motorflog. They called me before they came to collect and paid me exactly what they offered. They even paid me before they took my car and it didn’t cost me extra which was great, most other companies charge you to get paid straight away. Definitely recommend them 100%!

14 April 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Steve,

Sounds like everything worked exactly how it should — quick, clear, and no surprises.

Really appreciate the feedback.

Rated 5 out of 5 stars

Good attitude!

Craig showed up quick! Nice bloke, didn't mess about, good attitude and easy to get along with, cheers pal!

7 April 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Jay,

Glad everything went smoothly — Craig will be pleased with that.

Thanks for the review.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, first class

3 April 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Dara,

Great to hear — I’ll pass this on to the team.

Thanks for the review.

Rated 5 out of 5 stars

Nice 1

Nice 1. Good guy

2 April 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Am,

Appreciate the feedback — thank you.

Rated 5 out of 5 stars

Car selling made easy

Car selling made easy. Had a headache trying to sell my car using other well known sites. Motorflog not only offered me the most but made it the easiest transaction from start to finish.
I spoke to savannah on the phone. No salesman patter just honest and genuinely helpful. Talked me through the process wasn’t pushy at all, wasn’t pestered or inundated with calls,texts or emails made the whole experience a breeze. Was then told it would be collected the following day.
laim phoned me the following day told me a time that he would be arriving, given plenty of notice.
Laim turned up on time were very friendly and helpful talked me through the process, did a few check on the vehicle and were able to answer any questions.
On a whole id recommend this service to any one trying to sell a vehicle that doesn’t want the headache that comes with it.

26 March 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Craig,

Thanks for taking the time to leave such a detailed review — really good to hear how smooth the whole process was for you.

I’ll pass your comments on to Savannah and Liam, they’ll both appreciate it.

Glad we could make things straightforward and hassle-free for you, especially after your experience elsewhere.

Thanks again for the recommendation.

Rated 1 out of 5 stars

I would like to respond to your answer…

I would like to respond to your answer by saying that you are an irresponsible company. How is it possible to sell a car when you can digitally alter defects and even retouch photos? I’m not talking about defects that are impossible to see—that’s understandable. But your company deliberately hides defects from clients. How is that different from a junkyard?

Please take into account that when I wrote this review, Motorflog simply blocked my account on the auction platform. I am very disappointed that you behave so irresponsibly and unprofessionally.

28 March 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Aleksandrs,

We strongly refute the claims made in your review.

We do not digitally alter or retouch vehicle defects. Images are processed only to remove or standardise backgrounds for consistency — no defects are edited out or concealed.

Vehicles sold through IAA / Synetiq are trade and salvage vehicles, and are listed based on the information available at the time. These vehicles are often not retail-ready and may require repair, which is reflected in both the pricing and auction environment. Buyers are expected to review all available information and carry out their own due diligence before bidding.

Regarding your account, access to auction platforms is governed by their terms and conditions. Accounts may be restricted where those terms are breached, and this is not done without reason.

We remain open to reviewing any specific vehicle or listing if you are able to provide full details directly.

Rated 5 out of 5 stars

Sold my car

Top company Craig was really helpful would recommend

27 March 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Dean,

Appreciate the feedback — I’ll pass this on to Craig, he’ll be glad to hear it.

Thanks again for the recommendation.

Rated 5 out of 5 stars

Excellent

Excellent. Straightforward, clear, simple transaction from start to finish. Would certainly recommend

27 March 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Sarah,

Thanks for the review — really glad the whole process felt straightforward.

Appreciate the recommendation.

Rated 5 out of 5 stars

The driver Craig was first class

The driver Craig was first class. He would not take my car until all paperwork was checked and more importantly I had been paid. First class service.

27 March 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi David,

Thanks for the great feedback.

I’ll make sure Craig sees this — he’ll really appreciate it.

Glad everything went smoothly for you.

Rated 5 out of 5 stars

I had a great experience selling my car!

I had a great experience selling my car with Motorflog. The whole process was straightforward from start to finish — I entered my registration, answered a few questions, and had a quote through quickly.

What really stood out was that the price they offered is exactly what they paid. No last-minute reductions or surprises like you get with other companies. I was a bit sceptical at first, but they were completely transparent throughout.

Collection was arranged at a time that suited me, and the driver was professional and easy to deal with. Payment was made before the car left, which gave me real peace of mind.

No fees, no hassle, and everything done properly — I’d definitely recommend Motorflog to anyone looking to sell their car.

24 March 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Emily,

Thank you for such a detailed review — it’s great to hear everything went smoothly from start to finish.

We’re especially pleased that the process felt straightforward and that the quote matched what you were paid. That’s something we place a lot of importance on, so it’s good to see that come through in your experience.

I’ll also pass your comments on to the driver — they’ll really appreciate the feedback.

Thanks again for choosing Motorflog and for the recommendation, it means a lot.

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Motorflog car dealer. I purchased a Vauxhall Corsa from them based on the photos and description provided, but what I received was completely different from what was advertised.

In the listing pictures, there was no engine management light showing at all. However, when I went to collect the car, not only was the engine management light clearly on, but the car itself was running extremely rough — it genuinely sounded like a tractor. This should have been disclosed beforehand, and it’s very misleading that it was not visible in any of the photos.

On top of that, there turned out to be a lot of underlying damage that simply cannot be seen in the pictures. It feels like the photos are taken very carefully and selectively to hide or minimise visible issues. Angles and lighting are clearly used in a way that reduces the appearance of damage, which is very deceptive.

Overall, I feel misled and disappointed with the lack of transparency. What was advertised did not match the actual condition of the vehicle at all. I would strongly advise others to be extremely cautious when dealing with this seller and to inspect vehicles very thoroughly before committing to anything.
I would say AVOID THEM!!!!!

17 March 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Moiz,

We’re sorry to read about your experience and appreciate you taking the time to share it.

It’s important to clarify that vehicles sold through IAA / Synetiq are trade and salvage vehicles, and are often not retail-ready. They may have underlying faults or issues that develop or become apparent over time, which is reflected in both the pricing and auction environment.

All vehicles are listed based on the information available at the time, including images taken during processing. However, not all faults — particularly mechanical or intermittent issues — will always be visible in photographs alone.

We do not selectively hide or minimise damage, and aim to present vehicles as accurately as possible based on the information available. As with all auction platforms, buyers are expected to carry out their own due diligence before bidding.

If you would like us to review the specific vehicle and listing you’re referring to, we’d be more than happy to look into this further. Please contact us directly with the registration and details.

Rated 1 out of 5 stars

THE WORST COMPANY EVER BEWARE

this is by far the worst on line auction for veichles by far the cars are not as described and its not a 1 of !! as ive purchased 3 cars all underlying problems that they do not describe!!! stay well away once you challenge them on the issues or problems they just block your account tell u nothing they can do been buying cars for years of auction sites these honestly the worst so ne aware

12 February 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Lee,

We’re sorry to read your comments, although we’re unable to identify the transactions you’re referring to based on the information provided.

Vehicles sold through auction platforms such as IAA / Synetiq are trade vehicles, and are often not retail-ready. They may have underlying faults or require repair, which is reflected in both the pricing and auction environment. All available information is provided prior to bidding, and buyers are expected to carry out their own due diligence before purchasing.

In relation to your comments about vehicles not being as described, we take this seriously and would be happy to review any specific examples if you can provide further details.

Regarding account access, accounts are not restricted without reason, so this is something we would also need to investigate further.

If you’re able to contact us directly with more information, we’ll be happy to look into this properly.

Rated 1 out of 5 stars

Under any circumstance DO NOT BUY FROM…

Under any circumstance DO NOT BUY FROM THEM!!!
Prices are lower as they take scrap cars with hidden problems concealed and sell it and then they say they cars need some work 🤯🤯🤯and will come out with stupid response even here and BAN you account 😂😂😂 all they cars come as start and drive but you cant call it drive more like pushing the car …. Of course you cant come and see anything as they are hiding behind closed gate … that tells a lot … to bad i haven't look into reviews and block it before i could my car has ton of issues like

Evidence of head gasket failure (oil contaminated with coolant / “mayonnaise” in oil and coolant system empty)

Oil leaks from the engine

Engine whining noise

Suspension knocking noise

Battery barely functioning / low supply voltage faults

Central locking not functioning

Rear boot lid not opening (boot release inoperative)

One headlight not working

Visible body damage and corrosion concealed with black spray paint

Traction control error displayed on dashboard

Brake pad warning light displayed on dashboard

Following a full diagnostic scan, multiple system faults were recorded, including but not limited to:

Engine and transmission communication faults (databus / transmission control errors)

Brake electronics fault (steering angle sensor voltage supply issue)

Multiple airbag system faults, including control module defective, crash sensor faults, and passenger detection system faults

Electronic central control module faults

Headlamp range control faults

Multiple open circuit / short circuit faults affecting lighting systems

16 February 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Lesio,

Thank you for your feedback.

It’s important to clarify that vehicles sold through the IAA / Synetiq platform are salvage and trade vehicles, not retail-ready cars. The majority of vehicles will require some level of repair or rectification, which is reflected in both the pricing and the auction format.

All available information, including images and known faults, is provided prior to bidding, and buyers are expected to carry out their own due diligence before purchasing.

In terms of the process, we operate as an online auction business, meaning vehicles are purchased first via the platform, and then collected by appointment. Our site is not open to the public, and for operational and health & safety reasons, vehicles are brought out to customers at the point of collection — this is standard practice.

We aim to present vehicles as accurately as possible based on the information available at the time, and we handle a high volume of stock with a quick turnaround.

If you would like us to review the specific vehicle you’re referring to, please contact us directly with the registration and details so we can look into it further.

Rated 1 out of 5 stars

Scum

Scum. Sold a ‘running and driving car’ and the engine seized the same day.

9 January 2026
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Sami,

We’re sorry to read this, although we’re unable to locate any record of this transaction based on the information provided.

All vehicles sold through our auction channels are trade vehicles, and are typically sold as described, often including cars with faults or requiring repair. As such, buyers are expected to carry out their own checks and due diligence before purchasing.

That said, if you have purchased a vehicle through us, we’d genuinely like to look into this further. Please contact us directly with the vehicle registration and details so we can review the listing and circumstances properly.

Rated 1 out of 5 stars

Absolutely rubbish cars and customer…

Absolutely rubbish cars and customer service
All the cars they have listed for auction have mechanical faults and engine lights, however they either photoshop it or quickly clear the fault from the OBD system before snapping a photo.
They also dont take pictures of the physical faults a car has
bought a seemingly normal car from their auction on IAA / Synetiq auction, but they hadnt taken any pictures of the rear seats where there was mold on them, and even worse the transmission was knackered, you could hear it falling apart and it was handed to me with an engine light, the car wasnt suitable to drive or anything.

They even know themselves how rubbish their cars are, on their website they say that they buy any car, but when I emailed them saying I want to sell this car to them they said 'we dont buy cars we've just sold'

0 starts

5 December 2025
Unprompted review
Motorflog logo

Reply from Motorflog

Hi Mohamad,

We’re really concerned to read this, particularly the claims being made, as they don’t reflect how our service or the IAA / Synetiq auction platform operates.

All vehicles sold through auction are trade listings, and are sold as described at the point of listing, often including vehicles with faults, damage, or requiring repair. This is clearly communicated, and buyers are expected to carry out their own due diligence before purchasing.

We do not “photoshop” or hide faults. Vehicle details and images are provided based on the information available at the time, and many vehicles we handle are sub-prime, salvage, or non-retail stock, which is reflected in both pricing and condition.

In relation to your comments about purchasing a vehicle, we’d need to investigate this further as the situation described doesn’t align with our processes. We’d welcome the opportunity to review the specific vehicle and listing you’re referring to — please contact us directly with more details so we can look into this properly.

Regarding your final point, we do buy cars in a wide range of conditions, however there are circumstances where we may not be able to purchase a specific vehicle depending on various factors at the time.

We’re always happy to review any genuine concerns, but it’s important that information shared publicly is accurate and reflects how these platforms operate.

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