Motorgurus Reviews 1,017

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 569 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and making the car buying process easy and enjoyable. Many people highlight the excellent customer service, noting that staff members are knowledgeable, communicative, and go above and beyond to assist with purchases, often providing detailed information and ensuring a smooth transaction. The overall user experience is consistently described as positive, with many appreciating the lack of pressure and the efficiency of the process. However, some customers were dissatisfied with the product itself, reporting issues such as cars having mechanical faults shortly after purchase, missing service history, or undisclosed body damage. A few other people also felt that communication was poor in some instances, leading to confusion or unfulfilled promises regarding car details or repairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individual staff members for their... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Product

Users describe ambiguous interactions with the product. Many customers express satisfaction, highlighting... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

First car purchase was great!

First car purchase was great, Mo really gave me a hand and made the experience smooth. Really happy and I’m sure I’ll be back for my next one!

5 December 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and its great to hear that Mo helped you through the process.
Regards
Motorgurus.

Rated 5 out of 5 stars

I had Joel showing me the car and he…

I had Joel showing me the car and he did a fantastic job he explained everything about the car I had chosen and answered all the questions I asked, I would really recommend coming here to buy your first car or any car they are brilliant and definitely asking Joel to assist you

29 November 2025
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a great 5 star review, and its nice to read that Joel offered you a great customer service. We hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

The experience was great

The experience was great. Peter was a brilliant help and was always available to answer any of my questions. From start to finish I can only say good things about Motorgurus.

29 November 2025
Unprompted review
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Reply from Motorgurus

Thank your for leaving us 5 stars, and also thank you for your kind words for Peter.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Very good service

Very good service, car was prepared for us in time and to the great standard. Special thanks to Dan as he was very helpful through all process of purchase.

29 November 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for buying from Motorgurus and I will pass on your thank you to Dan.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

5 Stars for Dan & the team!

Dan has been great at speeding us through the process and eliminating all concerns and questions. Even started the process of a second car for my partner!!..

Thanks again, & definitely recommend!

26 November 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review, hope you also enjoy your second car.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Joel was friendly and approachable and…

Joel was friendly and approachable and professional throughout

26 November 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for buying a car from Motorgurus and also for leaving us a 5 star review.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Great experience with motor gurus

Great experience with motor gurus, very friendly services from Joel, I have had a great experience. Thank you soo much motor gurus for the beautiful experience.

26 November 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review and your kind words.
Regards
Motorgurus.

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it…

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax while we signed the papers. He was reassuring to buy a car from after a previous bad experience at another garage. Relaxed and down to earth and a breeze to do business with, would recommend.

25 November 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Wow !! Thank you for your lovely review, so great to see that Dan gave you a great customer journey. We hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Dealt with Joel at motorgurus he was…

Dealt with Joel at motorgurus he was absolutely brilliant from start to finish! If you want a car go see Joel he was unbelievable

25 November 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, I will pass your kind words on to Joel, and we look forward to welcoming you back when you are ready to change.
Regards
Motorgurus.

Rated 1 out of 5 stars

Joel was an absolute pleasure to deal…

Joel was an absolute pleasure to deal with be it over the phone and in person. Super efficient and a lovely friendly manner to him. Thanks again to Charlie for picking me up from the station. Would highly recommend.

Update- after 8 weeks. Not received the V5C and nor was the vehicle ever taxed, even though this was paid for in the ‘on the road’ price. Made numerous phone calls, left messages and emails but got no response. Poor.

22 November 2025
Unprompted review
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Reply from Motorgurus

Thank you so much for your lovely review, and your lovely words for both Joel and Charlie, I will pass on your review to both, and we appreciate your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

Dan was really helpful..

Dan was really helpful from the beginning absolute gent, would highly recommend motor gurus.. 5 star service 👍

16 November 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review, we appreciate your recommedation.
Regards
Motorgurus.

Rated 5 out of 5 stars

10/10 service

10/10 service, very helpful team. Joel helped me from start to finish with my car. Also a very good range of cars.

22 November 2025
Unprompted review
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Reply from Motorgurus

5 stars and a 10/10, thank you so much.
Regards
Motorugurus.

Rated 5 out of 5 stars

Great service

Great service, no pushy sales, friendly garage. I was struggling to pick the car up so they dropped it off for me, thank you :-)

21 November 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and its great to hear we went the extra mile to help you.
Regards
Motorgurus.

Rated 5 out of 5 stars

Massively efficient

Massively efficient. Easy. Car bought within ten minutes! Thanks Simon

20 November 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, I will pass your thanks on to Simon.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

All members were very friendly and…

All members were very friendly and explained the process well.
Pete helped us from the start and his word is worth it in gold. Everything got sorted that he said and we are driving away happy.

18 November 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your 5 star review, and your kind words for Pete and the team. Please to read that you were happy with everything and we hope you enjoy your new car.
Regards
Motorgurus.

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