Motorgurus Reviews 1,011

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 578 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as professional, helpful, and understanding, making the car buying process easy and enjoyable. Many appreciate the excellent service, noting clear communication, quick responses, and a smooth, stress-free user experience. Reviewers often mention feeling no pressure and commend the team for their knowledge and willingness to go above and beyond. However, some people were dissatisfied with the product, citing issues such as cars having a history that customers felt was not fully communicated, mechanical faults like gearbox problems, or missing documentation. A few other people also felt that the sales process was confusing or that communication regarding car details was not sufficiently clear, leading to a negative experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Service

People report positive experiences with service. Many consumers praise the excellent service received from... See more

Product

Consumers have ambiguous experiences with the product. Some customers express delight with their purchases,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful and efficient... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe the process as easy, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a car from Dan at Motor Gurus…it was easy, efficient and professional. Nothing was too much problem, few marks on the vehicle which he swiftly organised to get a further deep clean and wax whil... See more

Company replied

Rated 5 out of 5 stars

Russ who dealt with us was absolutely fantastic. He was very clear about the car, sent videos and as much information as we could need. He made the process so easy and enjoyable. Would absolutely rec... See more

Company replied

Rated 5 out of 5 stars

Peter was extremely helpful and patient during the whole process, he made sure I was getting the best deal possible for my finance and kept me updated throughout. I never felt pressured at any point a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company to deal with from start to finish. Great choice of vehicles. All the staff that I have interacted with have been professional, polite, knowledgeable and understanding. Veh... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish Pete looked after us very well and helped with everything along the way highly recommend

4 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review, I will pass on your kind words to Peter.
Kind regards
Motorgurus.

Rated 5 out of 5 stars

Good service

Bloke was nice about everything told me all about the car that I’m purchasing everything was spot on

3 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us 5 stars.
Regards
Motorgurus.

Rated 5 out of 5 stars

5* service

Joel was very helpful and knowledgable, very good service.

3 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, and kind words for Joel.
Regards
Motorgurus.

Rated 5 out of 5 stars

Good purchase experience

Clear communication from Dan, quick and efficient purchase process, all over good experience

3 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for your 5 star review, its lovely to read that you had a good experience from Dan.
Regards
Motorgurus.

Rated 5 out of 5 stars

My experience was excellent

My experience was excellent, Joel was brilliant and so professional. Ran through everything with me. Very detailed in his work as well. So thank you

3 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for your lovely review, and its lovely to read that you got a great experience from Joel, we hope you enjoy your new car.
Regards
Motorgurus.

Rated 5 out of 5 stars

Excellent service

Mo has been brilliant through the whole process. Constant communication and both party’s sorted quickly and issue free

3 January 2026
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a great review, its super to hear that Mo was great throughout the process.
Regards
Motorgurus.

Rated 5 out of 5 stars

Dan was great

Lorer and Aj was great, good service, good communication, Would recommend ⭐️⭐️⭐️⭐️⭐️⭐️

31 December 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for leaving us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Process was smooth and easy car came…

Process was smooth and easy car came with great peace of mind offers and all questioned were answered quickly and thoroughly, special thanks to Russ 👍

30 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 1 out of 5 stars

The Devils Choice Only

Mastered the art of BS sales -
Know they can sell faulty vehicles whilst the consumer rights legislations are full of holes.
Also use proven fraudulent Solicitors to deal with customers who call them out.

Only a trend of fatalities from these dodgy sales will see the belated dealer closures and justice served to the dealership.

Total disregard for safety, hide behind false claims and lies. Totally disgusting.

12 September 2025
Unprompted review
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Reply from Motorgurus

Thank you for your review, however it is a complete untruth, if you send us a letter before court then we will let our legal team have the paperwork and respond accordingly. Your claim that there was issue with your alloy wheel was baseless as you had had the car for nearly 2 weeks when you told us there was an issue. You have never had an issue with a flat tyre prior to this, and you had driven the car from Lincolnshire to Devon before the trye became flat. This would suggest that the wheel had been damaged on the journey. We still made a good will gesture towards the repair albeit we do not think we were culpable.
Your other issue was that for some reason the GardX bag had not been put in the car on delivery, which we immediately rectified by posting one directly out to you.
We feel your review is inappropriate.
Regards
Motorgurus

Rated 5 out of 5 stars

Great experience

Great experience. Easy to do. Thanks

23 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for you 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Simon was great

Simon was great, helpful and patient easy as you like

23 December 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your kind words for Simon and for leaving us 5 stars.
Regards
Motorgurus.

Rated 5 out of 5 stars

Peter very helpfull

Peter vwry helpfull , Quick and easy

22 December 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the time to leave us a 5 star review.
Regards
Motorgurus.

Rated 5 out of 5 stars

Car purchase

Simon went above and beyond, to help with me purchasing the car. I'd highly recommend, you ask for him, if using motor gurus

21 December 2025
Unprompted review
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Reply from Motorgurus

Thank you for leaving us a 5 star review, I will pass on your kind words to Simon.
Regards
Motorgurus.

Rated 5 out of 5 stars

New Car


New Car
Dealt with Peter, great guy helped me all the way through the process of buying my new car, made it simple and easy very understanding and nothing seemed a problem. I would recommend this company if you are looking for a newer car. Had no problems throughout the process.

20 December 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for your lovely review, and thank you so much for your recommendation.
Regards
Motorgurus.

Rated 5 out of 5 stars

I received my car today through…

I received my car today through Motorgurus, and the entire process was seamless. I am extremely pleased and looking forward to getting on the road. Russell, the sales representative, was very professional and helpful throughout the process.

20 December 2025
Unprompted review
Motorgurus logo

Reply from Motorgurus

Thank you for taking the tine to leave us a 5 star review, and thank you for your kind words for both Motorgurus and also Russell.
Regards
Motorgurus.

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