Contacted GEM, texted a form. Filled recovery form in, towing caravan suddenly no ancillary lights on caravan and dusk. Gave our details, quick call back to confirm some details. Then call back to ad... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After having a breakdown on a motorbike, GEM was brilliant with the recovery to my destination. Stella was excellent with what was a stressful situation and kept us up-to -ate with arrangements and co... See more
Company replied
They're all as bad as each other? Gem motor assist have proven to me that in some cases that just isn't true. Assistance within 15 minutes. Recovery 15 minutes later. 2nd relay meeting 1st relay withi... See more
Company replied
Car would not start when we went to leave Cherwell Valley Services on M40. Contacted Gem for assistance using their app and within minutes a recovery agent was assigned to us. Kieran (BVS Motors)... See more
Company replied
Company details
Written by the company
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Contact info
Station Road, RH18, United Kingdom
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4.6
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Five star service
First time of using GEM and they managed inside two hours what RAC took a full day to do for me last year. First class app for reporting breakdown of my son’s car and he was kept informed constantly until recovery was made. Five star job 👏👏👏👏👏
18 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Good cover at a reasonable price.
Easy to join and looks to cover everything that the bigger companies provide, but at a substantially lower price. I haven't needed to use the breakdown service yet - so time will tell !
9 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent
Excellent. After a rta I phoned and within an hour and a half the trans porter arrived and brought me and my vehicle back home.
Great service.
17 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Brilliant service both times I’ve used…
Brilliant service both times I’ve used them. Excellent communication and superb roadside assistance
19 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
Thank you so much for taking the time to provide such positive feedback about GEM and the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Pricing alone is immediately great value.
The sign-up experience was quick, easy, and a pleasure. Thank you.... The ultimate test of course is if the service matches this high standard when I need to utilise the breakdown facilities promised. The App with auto GPS location looks very sensible and easy.
I will review again if and when any breakdown occurs, but so far, a much better financial deal for personal cover, any vehicle, full UK Recovery anywhere and Homestart, for less than half the price of the big players. Love it so far!
OK, here's the follow up! Whilst stuck up in Sutton Coldfield at mid-night in late Jan 2026 I had a flat rear tyre; no spare just a crappy puncture repair (alleged!) tyre sealant that didn’t work of course…….. and I called out Gem. They took my call at 5 mins to midnight on a Thursday evening via their mobile phone App, and their local recovery truck had us loaded up by 12:30am and on the way to our local hotel some 7 miles away! Done and dusted within 35 minutes. Fantastic service. If any of you want an excellent breakdown service, I really can recommend Gem as my own experience certainly couldn’t really be bettered.
8 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
Thank you so much for taking the time to provide such positive feedback about GEM. y
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Quick response.
On breaking down I contacted Gem who responded quickly to my problem . The breakdown unit responded quickly, the problem I had could be repaired at the roadside, my vehicle & myself were delivered back to the place of my choice. Top marks to Gem . Thank you.
12 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Thank you
The telephone was answered quickly by a person! The breakdown people came within the time stated and somebody rang me twice to see if I was okay on the hard shoulder of the M4- as an elderly female travelling alone
On the strength of this a family member has signed up
11 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
That's wonderful news thank you for the recommendation.
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
The Customer Advisor I spoke with was…
The Customer Advisor I spoke with was pleasant. She was able to resolve my issue perfectly well in a professional, timely and yet friendly manner.
This company has always been customer focused and helpful,after having previously tried other Breakdown Cover companies. That's why we keep renewing our cover with them. They care! and thats all the customer needs when the vehicle has broken down.
I wouldn't hesitate to recommend this company to anyone who wants quality Breakdown service.
12 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
Thank you for taking the time to provide such a positive review of our company.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Dodgy dealers
The company failed to tell us we'd incur a £170 further charge, having encouraged us to be driven home by them after a burst tyre, rather than find a garage. They created a second job for themselves. Then they were hugely defensive about the complaint, wanting to find every means possible to avoid it, including assigning my complaint a prejudicial title. Avoid!
26 June 2025
Unprompted review
I'm really pleased I switched to GEM
I'm really pleased I switched to GEM.
It's cheaper, better and from my experience of an actual breakdown, the callout time was quicker than any of the others I've used,(and I've been using breakdown insurance for over fifty years).
9 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review of our company.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Reassured to be protected by GEM
It is years since I had to use a breakdown service and I have only recently switched to GEM. I was impressed by the speed of response to my report of a breakdown via the app and reassured by the prompt follow up contacts from the customer service team whilst I was waiting for help to arrive. This relieved the 2 hour wait for help to arrive. The mechanic inspired confidence in his diagnosis and having got me going again was able to tell me where to buy a new battery locally.
13 June 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Just great support when needed
Just great support when needed - noncompliants but the Breakdown team arrived earlier than planned!!
9 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Gem recovery
Gem as a recovery company has yet to be tested, but the process of becoming a member was very straightforward. Everything was explained well, and the prices are fair. I joined partly because they are recommended by Which
15 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
Thank you so much for taking the time to provide such positive feedback about the joining process, we are very pleased that you found it so straightforward.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM by name and by nature!
GEM by name and by nature!
All concerned went that extra mile . So kind, friendly and efficient.
Nice to see there are some really good people left in this world.
Especially Steve!!!
8 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Mechanic arrived on time
Customer services were very helpful.
The mechanic arrived on time and quickly resolved the problem
5 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
The GEM team provide exceptional service
An overheating problem led to roadside breakdown.
GEM team on the case and recovery truck on site within 30 mins. Transported home.
We were reassuringly kept in touch throughout.
Excellent in every respect.
29 June 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
when I misfueled my car recovery came…
when I misfueled my car recovery came very promptly and took car (and Self) to garage to get it sorted -driver very careful winching my old car on and off the truck -great service
25 June 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Very competitive price wise
Very competitive price wise. Hopefully service will be equally good
4 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent breakdown recovery service.
Sadly broke down today on my motorcycle but Gem sent a truck to collect me within an hour which was excellent. They also called every 15 minutes to check I was ok. Home safely thanks to Gem.
29 June 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Best breakdown service I’ve encountered
Best breakdown service I’ve encountered. Had to rely on GEM twice now in a matter of months. On both occasions, the service has been helpful, quick and efficient. Honestly cannot see how it can be bettered if a you have to suffer a breakdown
18 June 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member
Thank you for taking the time to provide such positive feedback about the service we have provided to you since you have been a member with us.
As a 2024 Which? Recommended Provider, it is great to know that we are achieving the high standards we are known for.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
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