Motorlet Ltd Reviews 

1,341
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and professionalism of the staff, noting their excellent service throughout the process, making interactions pleasant and productive. Reviewers frequently highlight the exceptional customer service and quick responses to inquiries, ensuring a smooth and easy experience from start to finish. The entire process, from initial inquiry to vehicle delivery, is consistently described as straightforward and efficient, with many people appreciating the timely execution. However, some customers also noted occasional issues with communication regarding updates and follow-ups, particularly after delivery.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

People report positive experiences with service, often describing it as excellent, efficient, and impeccable... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the proactive and transactional... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the quick and efficient... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All the team at Motorlet were so helpful in arranging the process of leasing 2 vehicles, delivery was perfect. Cars were presented perfectly too. Highly recommend this company to anyone looking to... See more

Company replied

Rated 5 out of 5 stars

First time going down the car leasing route, Motorlet was recommended to me by a friend and they have not disappointed. Max gave great service, answering all my questions and keeping me in the loop ev... See more

Company replied

Rated 5 out of 5 stars

Never leased a car before and it was a family member who pointed me in Motorlet’s direction. The customer service is top tier from Alex and I was informed about every update every step of the way. Can... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend a Wendy, Nina and the team enough. Really efficient service. I got sent quotes quickly with responsive replies to questions. Wendy liaised with Audi efficiently and kept me update... See more

Company replied


Company details

  1. #8 of 36 best companies in Leasing service

Written by the company

Motorlet Limited is a nationwide vehicle supplier who specialise in both business and personal contract hire and lease.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,341)

143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to deal with and straight…

Very easy to deal with and straight forward, always gave accurate updates.
Wendy was very helpful with any questions i had.
Car arrived on time.

8 September 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Paul, we are so pleased we were easy to deal with and straight forward. Thank you for your comments about myself also. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, really glad I spoke to Rob who managed to get the lending by digging a little!

And to Wendy for handling the rest and getting the car as soon as possible!

5 September 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Milan, we are so pleased you had great service from start to finish and Rob managed to arrange the lending for you. Thank you also for the comments about myself, you are very welcome. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

A rare experience of exceptional service.

It’s easy to be sceptical about leasing brokers as “middle men” but when the job is well done it is the real added value in the process of leasing a car. For a comparatively small fee in relation to the overall cost of the lease (about 1% in my case) Motorlet was the only point of contact I had and were exceptionally good at the job. Customer service that is not only very fast to react and respond (sometimes literally within the hour on emails) but which anticipates client needs and provides information and updates unprompted is a rare thing in any business and deserves all the credit it can get. A special mention is due to Customer Service Manager Wendy John.

4 September 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review David, we are so pleased you had exceptional service and we provided updates and information with out being prompted. It is very nice to hear, as we were the only point of contact through out the process, that we were exceptionally good at the job. Thank you also for the special mention about myself, it is very much aappreciated. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

Very helpful team

Very helpful team. I dealt with Sian and Wendy. Both responded to emails promptly with helpful information. Would use again and highly recommend for others too.

22 August 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Mandeep, we are so pleased Sian and myself responded to emails promptly and with helpful information. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

Great service as always

Great service as always. This is our second car through Motorlet and we will definitely use them again. Selecting a car was easy and we had plenty of choices to suit our budget.

The whole process was straightforward from arranging the pick up of our old car and the delivery of our new one. We received lots of updates and the staff are always friendly and helpful. Especially Wendy who always kept us updated.

No issues. Highly recommended. A+ service

21 August 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Miranda and Craig, we are so pleased you had great service and this is your second lease with Motorlet. It is great to hear you had plenty of choice to suit your budget and the whole process through pick up of your old car, to delivery of the new one was straightforward. Thank you for your comments about myself, it is very much appreciated. We look forward to arranging lease number three, kind regards Wendy

Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to delivery will definitely use again

21 August 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Tim, we are so pleased you had great communicatuon from start to delivery and you would use us again. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

First time I’d leased a car through my…

First time I’d leased a car through my business and the team made it v easy plus a great package. Very happy with everything, car just arrived and loving it.

21 August 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Duncan, we are so pleased we made the process easy and we couod get you a great package. We are very pleased you love the car. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

Fantastic service from the whole team…

Fantastic service from the whole team who managed to source a vehicle of my specifications. Really good communication throughout the whole process - they just made everything easily.

Highly recommend

21 August 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review David, we are so pleased you had fantastic service from the whole team and we made everything easy. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

From start to finish all the people I…

From start to finish all the people I spoke too were helpful with no questions left unanswered.

1 August 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Kevin, we are so pleased we were all helpful and we answered any questions you had. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

Brilliant service and communication…

Brilliant service and communication from Rob Johnston !! Nothing was ever a problem - will be getting our next fleet car through Rob and Motorlet

31 July 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Helen, we are so pleased you had brilliant service and communication from Rob and you will getting your next lease car with Motorlet, kind regards Wendy

Rated 5 out of 5 stars

excellent communication and service…

excellent communication and service from start to finish, thank you.

24 July 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Steve, we are so pleased you had excellent communication and service from start to finish. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

The quality of service and support from Motorlet matches the deals they arrange.

Just taken delivery of my new Lexus NX 450h+ and can’t speak highly enough of Rob and Wendy who looked after me from MotorLet and have done a terrific job. All questions have been answered quickly and factually and the proactive contact from Rob identified a new leasing company at the 11th hour just to save me even more before the deal was finalised. Meanwhile Wendy kept regular contact in a very friendly but always professional manner, answering even the smallest of questions. I would recommend Motorlet to anyone but mainly due to Rob and Wendy.

22 July 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Alan, we are so pleased Rob found you a good deal and between Rob and myself we kept you updated and answered any questions you had. We really appreciate your comments and that you would recommend us. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

Josh & Team deliver again

Josh & Team deliver again. (Early this time!)

Think we have leased 4-5 cars through these guys now... Faultless in an industry that is often plagued with false promises.

Communication 2nd to none and very competitive on rates etc.

21 July 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Tom, we are so pleased we have been faultless and our communication is 2nd to none and we have very competitive rates. We look forward to arranging your next lease, kind regards Wendy

Rated 5 out of 5 stars

friendly and swift service by all…

friendly and swift service by all members i dealt with

10 February 2025
Unprompted review
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Andrew, we are so pleased the team were friendly and the service was swift, kind regards Wendy

Rated 5 out of 5 stars

Huge thank you to Sian at Motorlet for…

Huge thank you to Sian at Motorlet for her help and support over and of course, patience, over a number of months to allow me to lease the right car for my business. Sian has been relentless and in constant contact with me and deserves a huge shoutout for her efforts and high level of customer service. As a result, I have a great car and Motorlet now has a longstanding customer.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

I'd highly recommend leasing with…

I'd highly recommend leasing with Moterlet.
From start to finish the process was smooth and easy and the sales team (Nina and Wendy) were always on hand either on the phone or email whenever I had any questions. I can't rate them highly enough!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Thank you to James for helping us find the car we wanted and getting things dealt with quickly and efficiently. Thank you also to Wendy for answering all my queries. Such an easy process from start to finish and car was delivered sooner than expected. Brilliant service. Highly recommend. Thank you so much

3 July 2025
Unprompted review
Motorlet Ltd logo

Reply from Motorlet Ltd

Thanks for the 5-star review Angela! Really happy to see you have a great experience with us.

Rated 5 out of 5 stars

Sian is superb

30 June 2025
Unprompted review
Motorlet Ltd logo

Reply from Motorlet Ltd

Thak you Stephen, we are so pleased Sian was superb. We will keep you updated on your order, kind regards Wendy

Rated 5 out of 5 stars

Great Company to lease a car witb

The process from start of the lease to the delivery of the car was seamless. Great advice from James who answers my many questions when ordering the Audi A5 Avant. Will definitely use again

27 June 2025
Motorlet Ltd logo

Reply from Motorlet Ltd

Thank you for leaving us a great review Paul, we are sp pleased the process was seamless and James gave good advice and answered any questions when ordering your A5. We look forward to arranging your next lease, kind regards Wendy

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look