Carwow Leasey Reviews 

1,225
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 777 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and efficient, often going above and beyond to assist with inquiries and guide them through the process. The service is frequently described as excellent, with many appreciating the smooth, stress-free, and straightforward user experience from initial contact to delivery. Reviewers highlight the exceptional customer service, noting quick responses, clear communication, and a proactive approach to keeping them informed. However, some customers also noted issues with delivery dates being constantly pushed back without clear or honest communication, leading to frustration and unexpected delays. A few other people also felt that communication was poor, with some experiencing a lack of transparency and difficulty getting timely responses.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, knowledge, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting that their car was... See more

User experience

Reviewers mention positive feedback about user experience, with many describing their overall journey as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straightforward process. Quotation online, specific questions re business lease answered on the phone. One person - Olivia Gardner (who responded straight away) looked after the application (and also... See more

Company replied

Rated 5 out of 5 stars

Our third lease car, and best experience yet. Selected a number of deals through different brokers, but Carwow provided competitive contracts with just the right level of engagement. Georgia guided us... See more

Company replied

Rated 5 out of 5 stars

My experience from start to finish with Carwow was brilliant. I entered some details online enquiring about a car and the next morning I received a call from Richard. Richard has been really lovely to... See more

Rated 5 out of 5 stars

First time I have used CarWow for a personal lease. The whole process was very well handled and efficient. Sven Leigis dealt with my initial enquiry and kept me fully informed throughout and worke... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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4.7

All reviews

(1,225)

735 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My first lease car

My first lease car. The whole process went smooth. Amazing service from start to end. Max Gardner explained everything very clearly and responded to all the questions very promptly. Max went above and beyond to get my vehicle delivered on my preferred date.

Thank you

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support

Really easy to use the app, and when wanting to progress Max Gardner was extremely helpful, offering all necessary support and not rushing me when making decisions. All round great service from him

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Carwow Leasey: lowest lease prices with excellent service

I contacted Carwow Leasey via the website and was promptly contacted by Ralph. He walked me through all the options and was able to provide me with a shortlist of cars that matched my criteria. Every time I chopped and changed my mind (which I did frequently!) Ralph didn’t hesitate to send over clear concise emails with all the information I required. In the end I got a brilliant car for an amazing price. I contacted a LOT of leasing companies and Carwow Leasey were by far the cheapest. Delivery and transfer of vehicle was smooth. Would definitely recommend.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

The pricings were inaccurate and…

The pricings were inaccurate and obviously significantly more expensive than advertised. The delivery dates were always estimated even close to the alleged delivery dates so avoiding any actual obligation. The delivery dates are repeatedly pushed back at short notice. A terrible experience I will not be using any carwow services ever again!

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and support

Excellent service and support when organising my new lease car - Sven was able to get me a great price on the car model that I wanted as well as the service contract, and ensured that delivery happened efficiently and smoothly! Highly recommended

15 June 2026
Unprompted review
Rated 5 out of 5 stars

First Carwow Experience

My experience from start to finish with Carwow was brilliant. I entered some details online enquiring about a car and the next morning I received a call from Richard. Richard has been really lovely to deal with. He answered all my questions and explained all options to me very thoroughly. He sourced a car for me and I have been very happy with the whole process. Great experience overall, thanks to Richard.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Really poor service

Really poor service, our business needed a vehicle by July 1st and this was made very clear by us in the sales process. At no point was it mentioned that this would be an issue. It has certainly become an issue as we have now had to lease an expensive cover vehicle indefinitely to maintain our business service level with no confirmed delivery date currently given.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I recently leased a brand new BYD Seal…

I recently leased a brand new BYD Seal through Carwow, and the experience was outstanding. Calum Duffus was fantastic to work with; he made the entire process incredibly personal, efficient, and stress-free. To top it off, the price was absolutely amazing. If you’re looking for a new car, I couldn't recommend Calum enough!

2 July 2026
Unprompted review

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