Carwow Leasey Reviews 

1,246
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 791 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and ability to source desired vehicles quickly. The service provided is frequently described as excellent, with many highlighting the efficiency and ease of the entire leasing process from initial inquiry to delivery. Reviewers also appreciate the exceptional customer service, noting prompt responses, clear communication, and a supportive approach that makes the experience straightforward. However, some people were dissatisfied with communication, citing a lack of updates and transparency regarding delivery dates, leading to frustration and unexpected delays. A few other people also felt that the delivery service could be problematic, with vehicles arriving dirty, damaged, or with missing items, and some experienced significant delays beyond initial estimates.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently highlighting the amazing service from start to end,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the efficiency and... See more

User experience

Users describe positive interactions with user experience, often highlighting the simplicity and ease of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my initially enquiry Richard Perkin looked after me fantastically, he was able to source me the vehicle I was after within a couple of hours where all other brokers were quoting me a 6 month lead... See more

Rated 5 out of 5 stars

Straightforward process. Quotation online, specific questions re business lease answered on the phone. One person - Olivia Gardner (who responded straight away) looked after the application (and also... See more

Company replied

Rated 5 out of 5 stars

Our third lease car, and best experience yet. Selected a number of deals through different brokers, but Carwow provided competitive contracts with just the right level of engagement. Georgia guided us... See more

Company replied

Rated 5 out of 5 stars

First time I have used CarWow for a personal lease. The whole process was very well handled and efficient. Sven Leigis dealt with my initial enquiry and kept me fully informed throughout and worke... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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4.7

All reviews

(1,246)

761 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Simon from CarWow Leasey

Simon Butler from CarWow Leasey was a pleasure to work with throughout the process and called me within 10 minutes of requesting a quote on a Saturday. The whole process was smooth, from getting the quote, to docs, to arranging delivery. Highly recommend!

13 July 2026
Unprompted review
Rated 4 out of 5 stars

I got a good deal on my new personal…

I got a good deal on my new personal lease car, but communication could have been better. I had to chase my initial enquiry, and questions I had were not always answered clearly. Once your order is placed you do not have a designated person to assist you through the process.

1 July 2026
Rated 5 out of 5 stars

Very easy process

Very easy process, very quick responses. Dealt with Ralph Burbeck was very professional and very friendly. Very happy with my car would recommend.

6 June 2026
Rated 5 out of 5 stars

Great Customer Service

Well taken care of by Jamie Lowe from initially placing my order through to receiving my vehicle. Kept upto date regularly on the status of my car and any queries I had were dealt with promptly. Would definitely lease another vehicle through Carwow in the future.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, my sales rep Ella was amazing throughout. Clear on the price, quick replies and hassle free. Would highly recommend if you are looking to lease/buy a car.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy experience

From my initially enquiry Richard Perkin looked after me fantastically, he was able to source me the vehicle I was after within a couple of hours where all other brokers were quoting me a 6 month lead. He helped me through each stage of the process by answering all the questions I had, he was also able to liaise with the supplier so that I could collect the vehicle so that I did not need to wait for delivery. Follow up service has been great too

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Jamie Lowe was excellent in explaining…

Jamie Lowe was excellent in explaining how the lease process worked.The vehicle selection was made easy by his knowledge.
Vehicle was delayed twice from original dates but Jamie kept me updated on progress and when i explained i needed the vehicle by a certain date this was actioned
MG HS Trophy + arrived and very happy with vehicle

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience for first time leaser

My first lease car so wasn't sure what to expect. The process was simple from start to finish. Hardest part was the wait for my new car. I was updated with an estimated delivery date every 2 weeks. Ralph Burbeck was my consultant and was easy to deal with and responded quickly. For someone that changes cars every 3 years I have to say this option was so much cheaper than PCP (and I have a brand new car). 5 stars from me.

30 June 2026
Unprompted review

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