Motormill Reviews 54

Thankyou!!
After being absolutely dragged through the wringer with my previous car I decided it was time for something new!
Called after seeing a car on auto trader to ask about the car, couldn’t have been more helpful.
Ended up changing my mind when I got there to a better car, again nothing too much trouble. Took it for a test drive, fell head over heels. This was now my car! Hahah
The car was ready on time, was clean, tidy and the bits of work I’d asked to be done had been!
Cannot fault anyone I’ve dealt with there, laid back, friendly vibes. Honest and open as well which from a car dealer, isn’t always a given!
Thankyou so so much I absolutely love Matilda and she’s going to be a great addition to our driveway ☺️

The quality. The whole experience is amazing. They can not do enough for you.
Simply the Best and I highly recommend them Motormill go no further. 👍

"I recently purchased a BMW 6 Series GT from Motormill, and I couldn't be happier with the service. From the initial inquiry to driving away, the entire process was seamless. What really impressed me was their 'can-do' attitude; everything I asked for was never an issue, and the few minor things that needed sorting were resolved quickly and professionally. It’s rare to find a dealership that actually follows through on every promise. Highly recommended if you’re looking for a stress-free car buying experience!"

Outstanding Customer service.

Made me feel comfortable at all times and dealt with everything in a proffesional manner.

Good communicating and very helpful in getting the right price

Bought a car a while back, and still use motor mil for my Mot and general maintenance. Lovely staff, very knowledgeable and never had any issues with the car.

Got my car two months ago one of my wheel bearings went contacted Vicky took the car straight to her and With in 4 hours my car was ready to be picked up good as new very good team and will get back to you soon as you need them or have any issues or questions very reliable team ☺️

Great company, very helpful, friendly, welcoming. i would 100% recommend had my car from motor mills for over a year now and have had no problems with the car. very affordable for the quality. amazing people with an amazing buisness could not recommend more.

Just bought my user car from Motormill. The customer service was great and reassuring. They made the process smooth and straightforward.

Wonderful customer service,I dealt with Vicky and found her particularly helpful throughout my whole experience. I would definitely recommend Motormill to anybody interested.

Excellent customer service, friendly , honest and efficient in all dealings

Recently July 2025, bought a 4x4 vehicle, the vehicle was serviced, apparently their was an issue with the brakes, vehicle was still under warranty!
I gave Motormill garage a call and explained the problem. Without any hassle and fuss picked up my vehicle from Leicester fixed the issue with the brakes and delivered the vehicle back to me in Leicester, not only did they deliver the vehicle back to me, honestly they also filled up the vehicle with full tank of diesel! The entire staff were absolutely amazing friendly and concerned about everything. Full marks to Motormill garage! No fuss no hassle, just piece of mind. I would most definitely recommend Motormill garage!
PS- I was also given a courtesy car while my car was getting repaired! 👍

This is my first 5 star review. The team was friendly and knowledgeable throughout the purchase and have been excellent in the warranty period.

I bought my car from here and I am nothing but delighted with the service and the car I bought. Vicky was nothing but lovely and helpful through the whole process. Couldn’t not recommend enough! Thank you again!!

Excellent company purchases many vehicles from them fantastic team and they go above and beyond to help you wouldn’t buy a car from anywhere else

I recently bought a used car and honestly, the process was way better than I expected. Jimmy the salesman was super friendly, answered all my questions, and didn't pressure me at all. I found a car that was perfect for my budget and what I needed. I was shown the car's history, and it got a full check before I took it home. The paperwork was simple and fast, and I was driving my new (well, new to me!) car in no time.

Thanks so much to everyone for sorting me a car out! So happy with my new car! & thank you Jimmy for being so helpful :)

Couldn't be happier with my new car! Thank you to all the amazing staff at Motormill for your exceptional service especially Vicky you were amazing

Amazing company would highly recommend

PLEASE READ BEFORE VISITING MOTOR MILL – DON’T GET SCAMMED! (shortened for review purposes)

Car: Silver Mercedes A Class (HX70 UHM)
Purchase Date: 02/04/2025 - Return Date: 25/07/2025

I part-exchanged my 2016 Nissan Qashqai after ensuring it was serviced, MOT’d and professionally valeted. Upon arrival at Motor Mill, I immediately noticed the office was cluttered with boxes, car parts and industrial water bottles, this is unsafe and unprofessional.

Despite being told the Mercedes had been valeted and serviced, I found dog hairs inside and a missing parcel shelf. Days after, they gave me one that was broken.

Issues Timeline:
05/04/2025: Car pulled left while driving (tracking off); engine coolant light appeared.

06/04/2025: “Reduce Oil Level” warning showed.

08/04/2025: Returned car for repairs. Vicky was dismissive and rude to both me and my father when I handed in the spare key, I'm not a confrontational person so this made me extremely uncomfortable but I ignored it as I was made to feel as though I am the problem.

15/04/2025: Collected the car; told there was old oil in the engine that had now been replaced. (even though there was an oil service the day before purchase).

16/04/2025: Oil light came back on, Motor Mill collected the car again.

17/04/2025: Vicky returned the car, claiming to test drive it to her home and back to mine the next day to confirm the issue was resolved. I questioned why this was needed if it was truly fixed. She replied "we hope that this has fixed the issue".

20/05/2025: Reported a burnt toast smell from engine; later that day, an AdBlue system warning appeared.

27/05/2025: Dropped the car off for AdBlue inspection.

28/05/2025: Vicky said the system had a blockage, causing the smell and warning light. It was supposedly emptied and fixed. She advised checking with Mercedes about any recall. They confirmed there was none.

11/06/2025: AdBlue warning reappeared. Mercedes Liverpool advised Motor Mill should take the car to a certified Mercedes technician, under warranty as certain issues that cant be fixed by regular garages need to be consulted with a Mercedes specialist.

12/06/2025: Another warning light appeared: "Emergency operation in 497 miles." Dropped off car again. Jason gave me a Mini Cooper (CV20 FDX).

Mini Cooper DISASTER:
Later that day, I discovered flies inside the Mini. By the next morning, over 100 had emerged, with larvae and pupae eggs found under the boot floor. This posed a serious health risk to me and my two young children when driving, especially on the motorway. I took photo/video evidence, phoned Jason and I returned the Mini and received a black BMW (BV64 MSO).

Continuing Problems:
20/06/2025: Vicky said my Mercedes was ready. They replaced the AdBlue injector without consulting Mercedes Liverpool or myself and assured me the issue was fully resolved and no further issues would arise (verbal and written confirmation given to me).

21/06/2025: Returned BMW and collected Mercedes.

21/06 - 19/07/2025: Smell returned.

19/07/2025: AdBlue warning reappeared.

21/07/2025: Received another urgent AdBlue system fault.

I gave Motor Mill an ultimatum: either pay Mercedes to fix the issue completely or issue a full refund. As a student nurse with two children, I need a reliable car. Vicky refused to involve Mercedes, only offering an internal inspection or a return via the finance company, with a £0.25/mile deduction. Asked me to look on their website for a new car or refund. I declined their offer to browse other cars, as I no longer trusted them.

Final Events:
25/07/2025: Returned the car. Refund was promised the same day, but delayed for multiple days.

28/07/2025: Discovered the car was re-listed for sale at full price, even though I was still the legal owner and had not received the refund or finance clearance. I asked for the listing to be removed immediately.

Motor Mill sold me a faulty car and repeatedly failed to fix it. They misrepresented repairs, offered unsanitary courtesy vehicles and withheld my refund while trying to resell the car. Their mechanics were unreliable and Vicky was consistently rude and dismissive.
I urge the owner to investigate the staff behaviour and all the awful experiences customers have from Motor Mill if they're unaware as it's clearly not an isolated case. I urge the owners to send Vicky on a management/communication training course as soon as possible as this really affects the company. They have an awful reputation and I don't want this happening to anyone else. However, I am unsure if the owners are involved if this is a continued problem and nothing has changed.

DO NOT buy from Motor Mill. Their priority is profit, not people. They’ve shown a complete lack of integrity and customer care.
I just want to warn others!!