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Motorpoint - Burnley Reviews 

1,718
TrustScore 4.5 out of 5

4.6

Rosegrove Lane, BB12 6EH Burnley, Lancashire, GB


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Rated 5 out of 5 stars

You will always get a great experience at Burnley motor point the staff are very friendly and very helpful. It's full of a good choice of cars in a very clean environment. You can browse at your heart... See more

Company replied

Rated 5 out of 5 stars

Great Easy going friendly service from Kirk and everyone at Motorpoint Burnley. They also gave me best part exchange price compared to other dealers. Would Highly Recommend Motorpoint to anyone... See more

Company replied

Rated 5 out of 5 stars

Would like to say a massive thankyou to kirk n the team , they have been amazing, kirk has always been there for every car I have had from motorpoint n always kept me up to date from start to collecti... See more

Rated 3 out of 5 stars

Well satisfied with the car, not happy with a few things, firstly, no handbook, no service record, no test certificate, no towing hook or puncture repair kit. Front floor mats left dirty in the boot,... See more

Company replied


Company details

  1. #55 of 91 best companies in Car dealer
  2. #27 of 55 best companies in Used car dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Rosegrove Lane, BB12 6EH, Burnley, Lancashire, United Kingdom

  • 01282 881355
Promotion box for Motorpoint - Burnley

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,718)

6,234 reviews in the last 12 months

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Rated 5 out of 5 stars

Sean was so helpful and helped us…

Sean was so helpful and helped us through everything we would definitely use motorpoint again

24 April 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're happy to hear that you found the assistance helpful, and we appreciate your intention to use our services again. Thanks for your feedback.

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

great service fast and efficient

great service fast and efficient

29 April 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We appreciate you taking the time to leave us this fantastic review! We are so happy to hear that you found our service fast and efficient.

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

I could not fault the service that…

I could not fault the service that Motor point provided.

26 April 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're happy to hear that you were pleased with the service that you received. Thank you for your positive feedback and your time.

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

Great people to deal with and would…

Great people to deal with and would definitely buy again there.

28 April 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We are so glad you had a great experience with our team. We appreciate your feedback and look forward to your next purchase.

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

A fair price part exchange,a…

A fair price part exchange,a knowledgeable and friendly sales person. (Joe) and well presented vehicle to collect.

23 April 2026
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Reply from Motorpoint - Burnley

We're delighted you had a positive experience with the part exchange, the sales person, and the vehicle's presentation. Thank you for your feedback!

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

The sales representative Shaun couldn't…

The sales representative Shaun couldn't have been any more helpful

23 April 2026
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Reply from Motorpoint - Burnley

We're happy to hear that the service was helpful. We appreciate you taking the time to share your positive experience with us.

Thank you
Motorpoint Burnley

Rated 4 out of 5 stars

Good service but want attended to on arrival.

Matthew Ainsworth as great, however on arrival I spoke to a gentleman explaining my appointment but the message seemingly wasn’t passed to Matthew so was waiting for half and hour.

27 April 2026
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Reply from Motorpoint - Burnley

We're glad you had a great experience. We apologise that the message regarding your appointment wasn't communicated, resulting in a wait. We'll address this to improve our communication.

Thank you
Motorpoint Burnley

Rated 4 out of 5 stars

Good value friendly staff

Friendly helpful and not pushy

22 April 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We appreciate you taking the time to leave us this great review. We are so glad our team was helpful and not pushy during your visit.

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

Great experience

Great experience, Kurt was very helpfull, no time wasting or pressure

25 April 2026
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Reply from Motorpoint - Burnley

We appreciate you taking the time to leave us a review. We're so pleased to hear that you found your experience great and helpful. Thank you.

Thank you
Motorpoint

Rated 5 out of 5 stars

Lucas was extremely helpful

Lucas was extremely helpful

20 April 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're happy our team member was helpful! We appreciate you taking the time to leave us your feedback; thank you for sharing.

Thank you
Motorpoint

Rated 5 out of 5 stars

Great way to buy a car

Great way to buy a car. No pressure. Great value.

24 April 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're glad you enjoyed your car buying experience with us! We appreciate you sharing your positive feedback.

Thank you
Motorpoint

Rated 5 out of 5 stars

Good and quick service

Good and quick service

18 April 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We appreciate your positive feedback and are so glad that you found our service good and quick. Thanks for the five-star review.

Thank you
Motorpoint

Rated 5 out of 5 stars

Great place to buy a car

The selection of good cars on offer was great. The prices are very good and there is no negotiating . We had a non pushy, very knowledgeable salesman called Noah who really couldn't have been any better in my opinion. It was such a refreshing change from all the other companies out there. We will be back for more.

19 April 2026
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Reply from Motorpoint - Burnley

We're happy to hear that you found a great selection of cars and that you were pleased with the prices. We appreciate your kind words about our sales team and are so glad you enjoyed your experience. Thank you for your review!

Thank you
Motorpoint

Rated 5 out of 5 stars

there was no pressure at all to…

there was no pressure at all to purchase, as you arrive they explain the setup and leave you too it, if you wanted to leave you could, good exchange price, variety of vehicles to try

15 April 2026
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Reply from Motorpoint - Burnley

We appreciate you sharing your feedback and are happy to hear you felt no pressure to purchase. We're glad you found a good exchange price and variety.

Thank you
Motorpoint

Rated 5 out of 5 stars

Good choice of cars

18 April 2026
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Reply from Motorpoint - Burnley

We're glad our selection met your needs. Thank you for your feedback; it means a lot to our team!

Thank you
Motorpoint

Rated 3 out of 5 stars

Robotic Service on…

Not really much information given on the vehicle purchased. Vehicle not charged or fuelled. Paid a lot of money so expected a little flexibility or at least some extra service or thanks.

21 April 2026
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Reply from Motorpoint - Burnley

We appreciate your feedback and regret that the vehicle's information, charge, and fuel level were not up to expectations. We'll review our processes to improve our service.

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

Excellent service.

2nd time buying a car from Motorpoint and we were not disappointed. No pressure from the sales team and lots of choice. Mui (Burnley) was friendly, helpful and knowledgeable, credit to the team. Extremely smooth process, lovely car at a great price.

16 April 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We appreciate your continued business and are happy that you were not disappointed with your second purchase. We're glad the process was smooth, you found a lovely car at a great price, and that our team was helpful.

Thank you
Motorpoint

Rated 5 out of 5 stars

Great price and very painless purchase…

Great price and very painless purchase process and delivery

19 April 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're happy to hear that you found our prices great and the purchase and delivery process painless. Thank you for your feedback!

Thank you
Motorpoint Burnley

Rated 5 out of 5 stars

All staff where fantastic from the…

All staff where fantastic from the minute you walked in

18 April 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We're glad to hear that our staff made a great impression from the start. Thank you for your fantastic feedback!

Thank you
Motorpoint Burnley

Rated 4 out of 5 stars

Great sales twam

Everything was good about the sale, my only critisiam is they masked the smell of smoke very well, after two days the smell of smoke was disgusting. I do think they should od told me as i could of been allergic to smoke. I still have not got rid of it compleatley. Sales girl Courtney was lovely and not at all pushy.

12 April 2026
Motorpoint - Burnley logo

Reply from Motorpoint - Burnley

We appreciate your feedback and are glad the sale went smoothly. We're sorry to hear about the smoke smell and the discomfort it caused. We'll address this to ensure a better experience in the future.

Thank you
Motorpoint Burnley

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