Banner for Motorpoint - Castleford

Motorpoint - Castleford Reviews 

852
TrustScore 4.5 out of 5

4.6

Whistler Drive, Glasshoughton, WF10 5HX Castleford, West Yorkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Being welcomed as we entered the site. We looked around at the huge selection of cars and felt extremely comfortable and relaxed (no pushy salespeople hovering and following us around). Once we had s... See more

Company replied

Rated 5 out of 5 stars

I was assisted by Marcin.. all questions answered, explain properly about finance options. Very approachaeble. Everthing is done quickly. And U really like the car. All in all 10 out of 10.

Company replied

Rated 5 out of 5 stars

From start to finish Niall was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the... See more

Company replied

Rated 5 out of 5 stars

Experience of buying the car from Motor point was smooth and professional. Marcin dealt with us brilliantly and kept us informed of everything and everything we had to do. Great service. Thank you... See more

Company replied


Company details

  1. #55 of 91 best companies in Car dealer
  2. #27 of 55 best companies in Used car dealer

Written by the company

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Written by the company

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contact info

  • Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, United Kingdom

  • 01977 712881
Promotion box for Motorpoint - Castleford

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4.6

Excellent

TrustScore 4.5 out of 5

852 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(852)

6,250 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Matt Shaw helped us with everything…

Matt Shaw helped us with everything from buying the car to putting our private plates on retention. Would definitely buy from motopoint again

14 January 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Lesley,

Thank you for taking the time to leave us such lovely feedback. I'm thrilled to hear that you had such a great experience with Matt and will be sure to pass your comments on to him.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Friendly staff

Friendly staff, Helped buying a new car easy

14 January 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Martin,

Thank you for taking the time to leave us a 5* review! I'm so glad to see that you had a positive experience and hope to see you back in store soon.

Thank you again for your purchase!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Matt was great from the first…

Matt was great from the first interaction all the way to the final one. Friendly and trustworthy. Explained everything clearly and didn’t cut any corners.

18 January 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Benjamin,

Thank you for taking the time to leave us such lovely feedback. I'm thrilled to hear that you had such a great experience with Matt and will be sure to pass your comments on to him.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

It was an excellent experience

It was an excellent experience from start to finish, the Salesman, Joe, was really helpful explaining all of the options and made it an easy for me to make the decision. I was able to pick the car up the same day. Perfect.

16 January 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Jane,

Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you found Joe helpful and will be sure to pass your comments on to him.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Great service Motorpoint

This is the 1st time I have bought a car from Motorpoint and what a great experience thanks to Michal Rybak he was very informative regarding the vehicle and products available no pushy sales pitch listened to what we wanted and assisted right to the collection day plus great follow up a few days later
Would recommend

11 January 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Good Morning,

Thank you for taking the time to leave us such lovely feedback. I'm glad to hear that you had a positive experience with Michal and will be sure to pass your comments on to him.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Good Afternoon,

Thank you for taking the time to leave us a 5* review! I'm so glad to hear that you enjoyed our hassle free car buying experience and will be sure to pass your comments onto everyone involved.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Excellent all round service

Excellent service , very knowlegable sale staff. Everything went smoothly.
This is the second car purchased from them.

5 January 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Phillip,

Thank you for taking the time to leave us your feedback. I'm so glad to hear that you received 'excellent' service from our team and will be sure to pass your lovely comments on to everyone involved.

Thank you again for your business, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

I’m a regular customer with motorpoint

I’m a regular customer with motorpoint
Always happy with the service
And never any problems
Would highly recommend

12 January 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Julie,

Thank you for taking the time to leave us such lovely feedback! We're so glad to hear that you enjoyed your recent experience and would like to take this opportunity to thank you again for your continued support and business over the past couple of years!

We hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

No pushy salesmen

Good choice of cars and a very relaxed feel.No pressure from staff and nice to stroll round without hassle from sales staff.
Special mention for Kareem for being very honest and professional in selling me the motor I choosed.

3 January 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Mark,

Thank you for taking the time to leave us your feedback. I'm delighted to hear that you had such a great experience with our newest team member, Kareem, and will be sure to pass your lovely comments onto him.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Great experience

Fantastic from start to finish. Not pushy and gave me more than enough time to choose my new car. Everything explained and great communication and organisation. Gave me the best price out of anywhere for my trade in and a great choice of vehicles. Special mention to Dan from Castleford store and Ryan on handover at the Sheffield store. Great work guys, we'll be back, especially from past poor experiences I've had at other car superstores, I won't mention no names.
Thanks again. Love my new car.

7 January 2026
Unprompted review
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Craig,

Thank you for taking the time to leave us such fantastic feedback! I'm so glad to hear that you had a positive experience with both our Castleford and Sheffield teams and will be sure to pass your comments onto everyone involved.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Nathan Binns was excellent

Nathan Binns was excellent, no pressure sales just helpful and informative. Cannot fault the approach here.

31 December 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Rich,

Thank you for taking the time to leave us such fantastic feedback. I'm thrilled to hear that you had such a great experience with Nathan and will be sure to pass your comments on to him.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Recent purchase.

Car buying made easy.

4 January 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Daniel,

Thank you for taking the time to leave us your feedback. I'm thrilled to hear that you had such a great experience and will be sure to pass your comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Very helpful

Very helpful, professional, answering all our questions ☺️

1 January 2026
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Derek,

Thank you for taking the time to leave us such fantastic feedback. I'm thrilled to hear that you had such a great experience with our team and will be sure to pass your lovely comments onto everyone involved.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Castleford branch excellent service

This is the 3rd vehicle we have purchased from motorpoint but the 1st from the Castleford branch.
We received excellent customer service throughout the whole process.
Special Mention to Michal Rybak the young guy who conducted our handover on Xmas eve.
He assisted in all our dealings with the DVLA then gave us a full overview of all the upgrades on the onboard computer system which was really helpful.

30 December 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Neil,

Thank you or taking the time to leave us such great feedback! I'm thrilled to hear that you had such a fantastic experience with Michal and will be sure to pass your lovely comments along to him.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Joe was outstanding

Joe was outstanding. He made us feel comfortable to look around and was able to answer any questions we had. Friendly and professional at all times.

23 December 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Jane,

Thank you for taking the time to leave us such fantastic feedback! I'm glad to hear that you had a positive experience with Joe and will be sure to pass your kind comments on.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Pick your car

Pick your car, out of a big choice. No big sell from salespeople. But very helpful when needed.

19 December 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Sam,

Thank you for taking the time to leave us a positive review! I'm glad to hear that you enjoyed your car buying experience with us and hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Really good salesperson patient and…

Really good salesperson patient and understanding made us feel at ease and did.nt try to pressure us into anything.all in all I enjoyed doing my purchase with him.

22 December 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Joanne,

Thank you for taking the time to leave us such lovely feedback! I'm glad to hear that you had a positive experience with our team and will be sure to pass your kind comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Great from start to finish

The salesman was great from the beginning not pushy at all, unlike the previous place I'd been too.
I was allowed to test drive the car without a sales person in it, as this can be off putting to some people.
They offered me a very good part exchange price for my car, far better than a previous place I'd been too.
When I collected my car I saw a different sales person as it was the originals person's day off, but yet again he was a very nice man and very helpful.

17 December 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Claire,

Thank you for taking the time to leave us such fantastic feedback! I'm glad to hear that you had a positive experience with our team and will be sure to pass your kind comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Excellent service

Excellent service no pushy sales techniques all round good experience

11 December 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Andy,

Thank you for taking the time to leave us such great feedback. I'm glad to hear that you had an excellent experience in store and will be sure to pass your comments onto everyone involved.

Thank you again for your purchase, we hope to see you back in store soon!

Kind regards,
Kayley Ainsworth
Customer Service Manager

Rated 5 out of 5 stars

Great experience at Motorpoint…

Great experience at Motorpoint Castleford recently, with my Wife’s new car. The speed and efficiency they worked at to get the deal over the line was phenomenal. We’ve used Motorpoint for a number of years now and will continue to do so. Thanks especially to Niall who assisted us.

11 December 2025
Motorpoint - Castleford logo

Reply from Motorpoint - Castleford

Hi Craig,

Thank you so much for your lovely feedback. I'm thrilled to hear your comments and will be sure to pass them onto Niall and everyone involved.

Thank you again for your continued support, we hope to see you back in store soon!

Kind regards,
Kayley Ainsworth
Customer Service Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look