Motorpoint - Chingford Reviews 690

Easy transaction with Zeynap. Thank you Motorpoint. Great service.

Zeynep was very friendly and polite, great customer service.

I was given a wrong cable to charge my car. Requested to replace but no response. After sale service not great.

Very helpful

Simple procedure. Pleasant surroundings. Raj provided a good service that clear and straightforward.

Very relaxed friendly atmosphere, great selection of vehicles. Buying process and collection was easy. Aaron at Chingford branch was extremely helpful.

Very simple, helpful and great service. Staff were great, Maddie was very professional with the handover. Very clean and well presented car.

Excellent service

I found the whole process straight forward, from finding a car on the website to picking it up the next day.
I was very happy with the price I got for my part exchange car.
Maddie at Chingford was excellent, helpful and patient. There was a problem with the service history of the car I purchased, but Maddie sorted this out for me.
This is the second time I have used Motorpoint and can recommend them.

Staff are welcoming, premises are clean attractive. Fair range of cars good no pressure system of leaving you with the car to look at your leisure. Good customer parking.

I purchased a Nissan Leaf from Motorpoint in late 2025. Within three months the battery failed completely. I have now been without my car for 76 days and the repair is still not complete despite a written promise earlier this month it would be returned within 7-10 days — a promise that has been broken.
During this time I have had to often chase the repair myself, as Motorpoint told me they were also unable to contact the garage carrying out the work. A courtesy car was offered only after I raised a formal complaint, nearly two months after the breakdown.

I have raised a formal complaint with the Motor Ombudsman. Motorpoint has declined to engage with my compensation claim.
I would caution anyone buying a used vehicle from Motorpoint to ensure they understand their rights under the Consumer Rights Act 2015 before purchasing.

Good customer service only one thing the car should at least given a new car mat at least. It’s a lot of money spending to purchase a car the least you can get is a Mat.

Easy process of buying a car, the staff are lovely they really look after you, only issue is the pressure to buy Williams paint at an expensive cost! Otherwise I’m very happy with my purchase and part exchange.
Many thanks Motorpoint Chingford

Every one was very helpful with my purchase,in every way,thank you 👍👏

Excellent service from point of order to collection and best prices around. A1 company to buy from - special mention to staff in Chingford who made collection quick and painless.

I had a fantastic experience with Görkem and Zeynep at Motorpoint. They handled the sale of my car from start to finish with complete professionalism and care. Both were incredibly knowledgeable, transparent, and efficient throughout the entire process, making what could have been a stressful experience feel smooth and straightforward.

Their communication was excellent, always keeping me updated and answering any questions promptly. It was clear they genuinely care about their customers and take pride in delivering a high level of service.

I wouldn’t hesitate to recommend Görkem and Zeynep to anyone looking to buy or sell a car. A truly professional and reliable team—thank you both for such a great experience!

Friendly and efficient service. We would recommend using them.

We would have benefitted from a better ‘handover’ of the car we bought ie explanation of the car’s controls etc.

I’ve been purchasing cars from Chingford Motorpoint for over 20 years. Great service, great quality cars and reassurance. On my visit this time Os and Chloe were exceptionally helpful and patient.

Initial contact v blood,spoke to Paul...day of changeover was delayed by one day which cost me extra money with my insurance company... picking up car was ok apart from my part x being downgraded by £200...which caused a problem as I don't do internet banking and motorpoint don't do card machine etc...had to frinng my bank and they could not help me,found this stressful, eventually they sent a link to my phone and was able to pay with gpay...not everyone has internet banking so they need to redress this...the girl who delt with me was v good though...holly?

The customer service was 10/10. Accommodated to my price range and style of car I wanted as well as advising me on extra’s for my new car which will be very beneficial for me! Ibrahim is a brilliant salesman and would definitely recommend people to see him if you are interested in buying a car!