Our experience from beginning to end was brilliant. This is our second time here at Chingford exchanging our car. We were initially helped by Raj and then assisted by Zeynep who was very helpful. Tog... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience! Staff were amazing (Aaron, our salesman was brilliant, so friendly and helpful) and a vast selection of cars at competitive prices. They had the exact spec car we wanted, and £500... See more
Company replied
Ordered the car through the website, arrive at my allotted time and after the test drive of my part exchange was done, car transferred to my name and off I went. Zeynap who looked after me was ver... See more
Company replied
I couldn't have asked for a better experience! Zeynap were so friendly, helpful, and easy to deal with from start to finish. Never felt pressured, and made buying my car feel simple and stress-free.... See more
Company replied
Company details
- #56 of 90 best companies in Car dealer
- #26 of 54 best companies in Used car dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Lea Valley Road, E4 7PX, Chingford, Essex, United Kingdom
- 020 3993 1329
Over 1000 new cars every week
4.7
Excellent
779 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Motorpoint - Chingford
We appreciate your feedback and honesty. We're glad you had a positive experience with us.
Thank you
Motorpoint
I enjoyed the professionalism with…
I enjoyed the professionalism with which the company supported me in buying my car. They were transparent and answered all my questions and worked with me to provide the kind of finance that will not impact my current lifestyle nagetively.
The staff that attended to me on the day i purchased car was awesome. She conducted herself professionally well.
12 May 2026
Reply from Motorpoint - Chingford
We're delighted to hear about your positive experience with us. It's great that our team provided transparent answers and helpful finance options. We appreciate your kind words about our professional staff.
Thank you
Motorpoint
Everything was straight forward and…
Everything was straight forward and explained properly.
14 May 2026
Reply from Motorpoint - Chingford
We're happy to hear everything was clear. We appreciate your positive feedback.
Thank you
Motorpoint
Gorkam at the chingford branch is…
Gorkam at the chingford branch is always so helpful and efficient. He’s helped do my last 3 cars and everytime he makes it as easy as it can be. Thanks again to him and the motorpoint team who were helpful chipping in on their parts. Decent range of cars, and got me a good price on the one I wanted.
9 May 2026
Reply from Motorpoint - Chingford
We're delighted to hear that our team consistently provides helpful and efficient service, making your car-buying experience easy. It's great that you found a good range of cars and a good price. Thank you for your continued trust!
Thank you
Motorpoint
I never leave bad reviews but this…
I never leave bad reviews but this place really inconvenienced me and wasted my time. I bought my car in for a valuation I mentioned at the appointment that one of my services was done late and hasn’t been updated on my service history but it’s in the process they said it was fine. On the day I declined the offer they gave me but I was told the price would remain the same if I changed my mind within 2 weeks, I came back literally 2 days later they booked me in for 6 I had to leave work to get there early but then when I got there they told me I had to leave the car over night as it’s too late to do the process now well then why would you give me an appointment for 6?? Anyway I left my car with them the next day they called me and said they’re knocking off about £1000 from the valuation because my service that was late counts as a missed service?? Even though I already mentioned everything when I first came in and was told it was fine. The lady that called me was passive aggressive and seemed like I was inconveniencing her by asking questions or trying to negotiate I once again had to leave work to go get my car back they completely wasted my time
13 May 2026
Unprompted review
Reply from Motorpoint - Chingford
We are sorry to hear the experience you had to sell your car. The process is simple for a valuation if you return the car has to be inspected again. Any inspection for 6pm has to left overnight for the next day. There are no haggling on valuations and if a service was missed then it affects the valuation. We believe that you were given a fair price for your car based on the description you have given us.
Thank you
Motorpoint
Reply from Motorpoint - Chingford
We're glad you found our service professional and easy.
Thank you
Motorpoint
Very attentive staff
Very attentive staff, everything went smoothly, drove away in new car a happy customer.
12 May 2026
Reply from Motorpoint - Chingford
We're delighted to hear everything went smoothly and you're a happy customer. Thank you for your feedback!
Thank you
Motorpoint
friendly staff who never put any…
friendly staff who never put any pressure on our viewing experience and were always happy to give us more access to vehicles to compare.
thank you Nic and the team at Motorpoint.
11 May 2026
Reply from Motorpoint - Chingford
We're so glad to hear our team provided a relaxed and helpful viewing experience. Thank you for your kind feedback!
Thank you
Motorpoint
Reply from Motorpoint - Chingford
We appreciate you sharing your experience; we are so glad you found our service efficient and very good. Thank you.
Thank you
Motorpoint
Reply from Motorpoint - Chingford
We're glad you had a positive sales experience. Thank you for sharing your valuable feedback with our team; we appreciate it.
Thank you
Motorpoint
Reply from Motorpoint - Chingford
We appreciate you taking the time to share your experience with us; we are so glad we could be helpful during your visit.
Thank you
Motorpoint
Easy transaction with Zeynap
Easy transaction with Zeynap. Thank you Motorpoint. Great service.
4 May 2026
Unprompted review
Reply from Motorpoint - Chingford
We appreciate you taking the time to leave us a review. We're so glad to hear you received great service and had an easy transaction.
Thank you
Motorpoint
Zeynep was very friendly and polite
Zeynep was very friendly and polite, great customer service.
4 May 2026
Reply from Motorpoint - Chingford
We appreciate you taking the time to leave us a review. We're happy to hear you received great customer service and found our team friendly.
Thank you
Motorpoint
I was given a wrong cable to charge my…
I was given a wrong cable to charge my car. Requested to replace but no response. After sale service not great.
28 April 2026
Reply from Motorpoint - Chingford
We regret you received the wrong cable, however only one cable will be provided either the 3 pin or the type 2. We have responded with a resolution, please let us know and we will assist you.
Thank you
Motorpoint
Reply from Motorpoint - Chingford
Thank you for your feedback we appreciate your time and we look forward to see you again in the future.
Simple procedure
Simple procedure. Pleasant surroundings. Raj provided a good service that clear and straightforward.
28 April 2026
Reply from Motorpoint - Chingford
We're happy to hear that you found the procedure simple and the surroundings pleasant. We appreciate your feedback regarding the clear and straightforward service.
Thank you
Motorpoint
Very relaxed friendly atmosphere
Very relaxed friendly atmosphere, great selection of vehicles. Buying process and collection was easy. Aaron at Chingford branch was extremely helpful.
30 April 2026
Reply from Motorpoint - Chingford
We're happy to hear that you found a relaxed atmosphere and a great selection of vehicles! We're glad the buying process was easy and that our staff were helpful. Thanks!
Thank you
Motorpoint
Brilliant overall service
Very simple, helpful and great service. Staff were great, Maddie was very professional with the handover. Very clean and well presented car.
25 April 2026
Reply from Motorpoint - Chingford
We appreciate your positive feedback! We're happy to hear that you found our service helpful and simple, and that you were impressed with the handover and the car's presentation.
Thank you
Motorpoint
Reply from Motorpoint - Chingford
Thank you for your feedback we appreciate your time. We look forward to seeing you again in the future.
A great experience
I found the whole process straight forward, from finding a car on the website to picking it up the next day.
I was very happy with the price I got for my part exchange car.
Maddie at Chingford was excellent, helpful and patient. There was a problem with the service history of the car I purchased, but Maddie sorted this out for me.
This is the second time I have used Motorpoint and can recommend them.
24 April 2026
Reply from Motorpoint - Chingford
We're happy the process was straightforward for you, from browsing our website to picking up your car. It's great to hear you were pleased with the part exchange value and that our team member was helpful. We appreciate your recommendation and are glad you had a positive experience.
Thank you
Motorpoint
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.