Maidstone branch were amazing - Izzy was extremely helpful. Online branch(?Derby) Mr Tamber - shocking customer experience - why it takes over 2 weeks to produce a sales invoice is utterly outrageous... See more
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A good experience overall with a couple of issues. First of all the milage advertised was 600 miles more than advertised. Secondly my trade in was on a private plate. I was told that the £250 required... See more
Very helpful thou out the buying process,at both oldbury store where I started the buying process and derby store where I bought my Nissan .after service has been excellent as well
Jake Blount was professional, knowledgeable, friendly, organised. The sale went through smoothly. Didn’t feel under pressure to purchased. Felt a very good atmosphere.
Company details
- #58 of 92 best companies in Car dealer
- #27 of 54 best companies in Used car dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Chartwell Drive, DE21 6BZ, Derby, Derbyshire, United Kingdom
- 01332 508638
Over 1000 new cars every week
4.5
Excellent
1k reviews
Asks customers to review
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Long time customers
Long time customers for the simple reason you always come up with the right car with great service!
Thank you!
7 June 2026
Excellent service from start to finish.
Excellent service from start to finish.
We visited the derby branch and was looked after by Dom. Top bloke he Answered my questions and my emails.
All the paperwork was done by kyle she explained everything (perfect).
It's a Very relaxing place, no pressure off anyone.
9 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They were very helpful kept you updated…
They were very helpful kept you updated with your purchases, nothing was to much.
3 June 2026
Reply from Motorpoint - Derby
Thank you for the great feedback, so happy to read this, enjoy your new car.
Nice experience
31 May 2026
Reply from Motorpoint - Derby
I am so pleased you had a great experience with us, enjoy your new car.
Online staff and Bailey at derby were…
Online staff and Bailey at derby were very helpful professional and friendly.
7 June 2026
The staff made the transaction easy
The staff made the transaction easy. Those we dealt with were friendly and helpful.
1 June 2026
We had a great experience at Motorpoint…
We had a great experience at Motorpoint Derby, first visited to see another car and came back the following week to see the one we brought. Our sales people were Graham, Kian and Maia, a kind, helpful and professional team. The process of buying the car, was quick and simple. I would definitely recommend the store to others.
30 May 2026
Great service from start to finish
Great service from start to finish. No pressure! A totally relaxed experience.
I must give a shout out to Corey Hodgkinson who looked after us ( wife and I) on the day. Thank you!
31 May 2026
Professional
Professional, helpful and efficient from start to finish. We felt under no pressure and were guided through every step of the process. We have always bought our cars from Motorpoint because they offer the best deals and customer service.
27 May 2026
Helpful staff
1 June 2026
Tremendous customer service
The whole customer support team, Amalia, Debbie, Joe were exceptional.
1 June 2026
After being bombarded with text and…
After being bombarded with text and emails to collect the car we went to collect it and it wasn’t ready. With promises of phone calls from the company nothing happened. The staff in Derby were not helpful at all in the end I cancelled my car. BEWARE YOU ARE NOT A CUSTOMER YOU ARE A NUMBER
31 May 2026
Unprompted review
Reply from Motorpoint - Derby
Good afternoon, I am sorry to read your review and here of your experience with us here at Motorpoint Derby. This really isn't the service level I would expect you to receive. I would love the opportunity to discuss this further with you, if you could call me on 01332 426728 kind regards Customer Service manager
Excellent experience from start to…
Excellent experience from start to finish. Well designed system to keep the customer informed at every stage.
30 May 2026
First class
Geoff was the guy I dealt with mainly, he was very professional, explained everything in a friendly manner, non pushy, great communication from looking at cars to completing the purchase , even after the sale, iv had follow up messages , excellent 👍 👏
28 May 2026
Great from start to finish!! How car buying should be.
Quick, easy car buying process!!, left alone to look around the car at my leisure without pressure. Worked out a good deal for me, simple process and great service as well to top it off!!
Will definitely use Motorpoint again.
Sales advisor Corey was top class, friendly and super helpful, good communication with him to keep me updated through the process.
26 May 2026
Not pushy at all
23 May 2026
Fantastic service from Maia
Fantastic service from Maia. She made the purchase of the car so easy and smooth.
21 May 2026
Very good customer service
Very good customer service. Couldnt thank Graham enough for his help throughout what was a very smooth process. Thamk you. Would recommend.
26 May 2026
Everything was great and we got the car…
Everything was great and we got the car we wanted thanks to your team
19 May 2026
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