Motorpoint - Derby Reviews 1,094

Everything was made so easy

Fantastic service from Maia. She made the purchase of the car so easy and smooth.

Very good customer service. Couldnt thank Graham enough for his help throughout what was a very smooth process. Thamk you. Would recommend.

Everything was great and we got the car we wanted thanks to your team

Great service until your timing with my collection of the vehicle, which was not good at all. Over 25 minutes late.

Excellent service from Derby motorpoint. The lovely young lady who dealt with me Chloe was knowledgeable and extremely helpful with all aspects of my new car.Chloe was so nice and could not do enough to help me. Chloe is a real asset to motorpoint and I have used motorpoint for my last 4 cars mainly using the Sheffield branch,but Chloe and the Derby branch are fantastic and a real pleasure to deal with. Chloe deserves a bonus.10 out of 10 will highly recommend motorpoint to friends and family.

Overall experience with Motorpoint sales staff was great.
Josh (sales-person) was brilliant, knowledgeable, transparent and polite 👍
Fair price for my car very competitive (part-exchange).
Transaction was quick and easy.

The only reason for not scoring Motorpoint 5 out of 5 was a small chip on windscreen which was refused to repair due to "too small and insignificant" to repair & now I have to sort it out myself 👎

Excellent customer service from Graham Braithwaite from start to finish.

Initial contact and information great. Once home with car found owners manual and service log missing and to be honest only one member of staff seemed interested enough to try to help. Called in to sales room and staff there made it plainly obvious that he could be bothered.

I have had issues and problems with the car I bought from Motorpoint.
The after care service has been extremely disappointing.
I still haven't had my issues with the car resolved and have had very little response from Motorpoint in trying to fix the problem.

Pleasant atmosphere on the site
Helpful sales team, no hard sell.
Competitive pricing
Quality vehicles
Have purchased 4 or 5 car for our family over 20 years or so and not been disappointed.

Staff as always super kind and friendly and willing to sit and make sure everything goes smoothly. Service as always was great. Corey really made the experience as easy as possible willing to go the extra mile, nothing was too much for him. Fantastic person, all other staff were very polite and accommodating also.

Alex was very helpful . Car ready to go . Had help around insurance . Good advise . many thanks

The staff Motorpoint Derby were friendly and welcoming.
Exceptional customer service without any sales pressure.
Vehicle handover was efficient and stress free.
Much better experience than any main dealer.
100% recommend Motorpoint Derby for your next vehicle purchase.

Very pleased we the service I received when I bought my new car

very good service, linked us between branches well and allowed us to test drive a car which we knew were weren't going to buy but wanted to check the model (Burnley branch - excellent). Picked up the car from Derby store, very good service - Franco

We have had our cars for over 20 years from motorpoint . Always a simple process, pleasant helpful staff . Had 13 cars from them. Never a problem. We use the Derby branch but I’m sure they would all be as good. Recommend. Peter from Leicestershire