A great selection of cars in a range of specifications and sizes; everything you need in one place. No pushy or arrogant sales execs, just polite and willing to listen without trying to push cars on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After dealing with CarWow and Motorway and wasting my time with their "offers" that never come anywhere near what they say when the auction happens, I got a valuation for my wife's mint 2024 Min... See more
Company replied
Sold my 2019 ford focus st line 2.0d estate to motorpoint in newport today 27th July in less than a hour and paid into my bank excellent staff and paid me £700 more than we buy any car 10/10 would rec... See more
Company replied
Sales personnel do not pounce on you when you walk through the door. You are free to walk around the stock and able to have the keys to any vehicle you are interested in. All employees are well pr... See more
Company replied
Company details
- #56 of 91 best companies in Car dealer
- #27 of 55 best companies in Used car dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Queensway Meadow Industrial Estate, NP19 4SS, Newport, Gwent, United Kingdom
- 01633 739362
Over 1000 new cars every week
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly when you in go
Very friendly when you in go, helped me out with my car, found the best fiance for me
4 July 2026
Reply from Motorpoint - Newport
We're so glad to hear you had such a positive experience and that our team was able to help you find the best financing for your car! Thank you for your kind words.
Thank you
Motorpoint Newport
Ordered a car from Manchester to be…
Ordered a car from Manchester to be delivered for collection in Newport. Spoke to an agent and all seemed fine. Went to collect today. Car one years old but obviously had a hard life, cigarette burns on interior roof and smelt of fag smoke. They offered to put an air cleaner in that would take 6 hours! Refused and insisted they gave my delivery charge back as I would never have bought car if issues were disclosed. Knock them out quick attitude with no customer care or for products they are selling- really is like a supermarket but a Lidl not a Waitrose!
Will never use again.
11 July 2026
Unprompted review
Reply from Motorpoint - Newport
We are truly sorry to hear about your disappointing experience with the vehicle's condition upon collection. We understand your frustration regarding the issues you encountered, especially after arranging for delivery. We appreciate you bringing these concerns to our attention and will ensure your feedback is shared with the relevant teams for review.
Thank you
Motorpoint Newport
Motorpoint Newport
Motorpoint Newport, south wales were fantastic. Bought a car off them 18 months ago and decided I was going to start browsing at electric.
They found me an Audi Q4 E tron across the other side of the country. Offered me a test drive of a different colour one they had in stock which I declined as the wife has had a couple of electric cars before so just sat in it to make sure it was suitable.
Finance sorted in 5 mins flat and car delivered to Newport in around 5 days including the weekend.
Big thanks to Owain Caple-Davies and Michael Gittins in the branch for all there help. Will drop some beers in for you soon
3 July 2026
Unprompted review
Reply from Motorpoint - Newport
We are thrilled to hear about your fantastic experience with us! It's wonderful to know that we could help you find the perfect electric Audi Q4 E-tron. We're glad the finance process was quick and efficient, and that your car was delivered so promptly. We truly appreciate your kind words about our team's help!
Thank you
Motorpoint Newport
We had a good customer service…
We had a good customer service experience with Micheal who was our sales executive for the purchase.
4 July 2026
Reply from Motorpoint - Newport
We appreciate you taking the time to share your experience! We're happy to hear that you had a good customer service experience with our Michael. We will pass your feedback on to the team!
Thank you
Motorpoint Newport
Excellent customer service and easy…
Excellent customer service and easy transition from selling to purchasing my new car
8 July 2026
Reply from Motorpoint - Newport
We're so pleased to hear you experienced excellent customer service and found the process of selling and purchasing your new car to be an easy transition. We appreciate your feedback!
Thank you
Motorpoint Newport
Helpful staff
2 July 2026
Reply from Motorpoint - Newport
Thank you very much for the 5* review and great comment!
Kind regards,
Motorpoint Newport
A simple and easy transaction
A simple and easy transaction. Very little detail discussed and cosmetic & wheel insurance added without my knowlege.
7 July 2026
Reply from Motorpoint - Newport
We appreciate your feedback on the transaction. We are concerned to hear about the insurance - are you able to provide some information for us regarding this? NewportCustomerCare@motorpoint.co.uk
Thank you
Motorpoint Newport
Reply from Motorpoint - Newport
Thank you very much for the great feedback and 5* review - we appreciate it!
Kind regards,
Motorpoint Newport
Owain was amazing very professional and…
Owain was amazing very professional and made the experience very easy, just all very relaxed from start to finish, thank you!
27 June 2026
Reply from Motorpoint - Newport
We're delighted to hear that your experience was professional and easy from start to finish with Owain! We appreciate your kind words and are so glad you felt relaxed throughout.
Thank you
Motorpoint Newport
Fantastic service from start to finish
Fantastic service from start to finish, from the first person we spoke to to the last.
1 July 2026
Reply from Motorpoint - Newport
We're delighted to hear that you experienced fantastic service throughout your entire interaction with us. Thank you for sharing your positive feedback.
Thank you
Motorpoint Newport
Reply from Motorpoint - Newport
Thank you for your fantastic feedback! We are so pleased to hear that you received excellent service and would definitely recommend us.
Thank you
Motorpoint Newport
Bought Ford Eco car this month
Bought Ford Eco Sport car this month. Told it had been MOTd & Serviced in March. Took it back to Motorpoint Newport this week, due to the handbrake being faulty. Not even holding on flat road and definately not on hill near my house. DVLA would not be happy with this review. Please Motorpoint, check your vehicles more closely to avoid possible accidents. I will be collecting my car next Tuesday, after the braking system is more fully checked. The lady assisting me has been very helpful.
1 July 2026
Reply from Motorpoint - Newport
We sincerely apologise for the issues you've experienced with the handbrake on your recently purchased vehicle. We understand your concern regarding safety and the inconvenience this has caused. We will pass this feedback along to the management and preparation team.
Thank you
Motorpoint Newport
so many cars to choose from
so many cars to choose from, paid a deposit, arranged to collect, everything went smoothly. all staff were very friendly and professional. every car in the car park were sparkling clean.
30 June 2026
Reply from Motorpoint - Newport
We're so pleased to hear you had many cars to choose from, and that collecting your car went smoothly. It's fantastic to know our staff were friendly and professional, and that the cars were sparkling clean!
Thank you
Motorpoint Newport
Left alone to shop at ease
Greeted at the door by the sales reps and left to browse the stock in peace.
No credit checks to take the cars out for a test drive.
Good customer service.
Sales reps really know their stuff.
30 June 2026
Reply from Motorpoint - Newport
We're delighted to hear you had such a positive experience with us. It's great to know you appreciated being able to browse at your leisure and found our sales representatives knowledgeable and helpful. We're also pleased that our test drive policy contributed to your satisfaction!
Thank you
Motorpoint Newport
First time at Motorpoint
This was our first experience of Motorpoint and it was great. From help finding the right car, arranging finance, and the final handover the whole experience was seamless.
It was also a pleasure dealing with Lauren who for a young lady was very knowledgeable, and made us feel at ease.
29 June 2026
Reply from Motorpoint - Newport
We're so pleased to hear your first experience with us was great and seamless! It's wonderful that our Lauren was knowledgeable and made you feel at ease! We appreciate it.
Thank you
Motorpoint Newport
Rhys made the experience very easy and…
Rhys made the experience very easy and enjoyable. Great service!
22 June 2026
Reply from Motorpoint - Newport
We appreciate your kind words! We are so pleased to hear that Rhys made your experience easy and enjoyable. Thank you for your feedback!
Thank you
Motorpoint Newport
No sign of cash after FOUR days
Went to the Newport centre Wales for about 12noon and they took away my car. After about 20 mins the gay came back and said the online valuation is correct and if you agree the money will be in the bank in just a few minutes. That was Friday and now its Tuesday and still no money despite a phone call, an app chat and 2 emails to Lewis the assistant manager. Feeling very ignored and worried its a 15k car and I need the cash. Issue resolved after 4 days, seems it was weekend banking issues.
26 June 2026
Unprompted review
Reply from Motorpoint - Newport
Thank you for sharing your experience. I'm truly sorry to hear about the delay in receiving your payment and the frustration this has caused. I understand your concern, especially with a significant amount involved. We want to ensure this is resolved for you as quickly as possible - are you able to email your details to NewportCustomerCare@motorpoint.co.uk - we want to get this sorted for you as soon as possible! We are so sorry.
Thank you
Motorpoint Newport
From booking a test drive to purchasing a car an excellent service
I messaged through the website to book a test drive and was contacted by Owen who arranged a test drive at a time that was suitable for me. I contacted him again to change the time which was not a problem and the car was ready to test drive when I arrived. There was no pressure to buy the car and Owen was on hand to answer any questions my husband and I had. I was part exchanging my car and that went as smoothly as purchasing my new car. Excellent service from start to finish.
22 June 2026
Reply from Motorpoint - Newport
We're so pleased to hear you had such an excellent experience from start to finish! It's wonderful that arranging and changing your test drive was easy, and that you felt no pressure during your visit. We are glad that Owen assisted you!
Thank you
Motorpoint Newport
Reply from Motorpoint - Newport
We appreciate you taking the time to leave us a review. We're so glad to hear that our team's helpfulness contributed to your pleasant shopping experience!
Thank you
Motorpoint Newport
Reply from Motorpoint - Newport
We appreciate your positive feedback! Thank you for your review! We hope to see you again in the future.
Thank you
Motorpoint Newport
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.