Great customer service before and after purchase. No pressure to purchase and helpful in sourcing the car I was looking for from another branch. I was looked after by a great team of women, who are a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Zac & Gabe were extremely helpful and provided great customer service . They made it a smooth and easy process start to finish. I was able to drive away same day. Can’t fault a single thing, having ex... See more
Company replied
We arrived at motorpoint, they were friendly and so helpful but also gave us our time to look around the cars. Savannah was really helpful and very professional with our purchase of our car..Other te... See more
Company replied
Overall the experience wasn’t too bad, the deal was ok and we were looked after fairly well. Don’t by extended warranty for more than a year however! We bought ours for 4 years at over £1000 after... See more
Company replied
Company details
- #56 of 90 best companies in Car dealer
- #27 of 54 best companies in Used car dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
3 Turnpike Close, NR6 5BD, Norwich, Norfolk, United Kingdom
- 01603 650177
Over 1000 new cars every week
4.6
Excellent
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service very happy with the…
Excellent service very happy with the purchase.
12 January 2026
Reply from Motorpoint - Norwich
We appreciate you sharing your excellent experience! We're so happy that you are very happy with the purchase. Thank you!
Thank you
Motorpoint
Excellent customer service
The staff couldn’t have been more helpful. Made the process very simple.
12 January 2026
Reply from Motorpoint - Norwich
We appreciate your feedback and are so glad our staff made the process simple and were helpful. Thanks for taking the time to leave a review.
Thank you
Motorpoint
Reply from Motorpoint - Norwich
We appreciate you sharing your positive experience with our team! We're glad they were helpful and informative.
Thank you
Motorpoint
Collected my car just after Christmas…
Collected my car just after Christmas and the service was first class. They didn’t have the one I wanted in stock but found one in quick time.
3 January 2026
Reply from Motorpoint - Norwich
We're glad you enjoyed your experience and that our team quickly located the car you wanted. Thank you for your positive feedback and for choosing us!
Thank you
Motorpoint
DO NOT BUY A CAR FROM HERE
DO NOT BUY A CAR FROM HERE! Did I say that loudly enough? After sales is non-existent. The warranty covers NOTHING. They sell you a car without the locking wheel nut & think that’s acceptable!!!
2 August 2025
Unprompted review
Reply from Motorpoint - Norwich
Hi Jeni - obviously I am mortified to read this - we pride ourselves in trying to, and most often succeeding, in delivering great customer service, with empathy being the start point for all customer interactions.
I believe you spoke to our Customer Support line and they gave you some advice relating to this query when you called them - I have looked at the case notes and it appears you were given direction to go to main dealer who would be able to assist - that said, the car should not have been released without a locking wheel nut.
Going forwards, I will call you shortly, I will also ensure that we build a second check of the LWNK to ensure this doesn't happen again. As for our warranty - we have brought all work and contact in house here at Norwich to ensure that we are able to deliver what we promise, speeding the turnaround time on claims, ensuring customers are kept in the loop by people on the ground who do care.
Here to discuss anything - james.odell@motorpoint.co.uk
James
GSM Norwich
Motorpoint gave me a good price for my…
Motorpoint gave me a good price for my car and a competitive price for my new car. The salesman who I was dealing with was very good.
29 December 2025
Reply from Motorpoint - Norwich
We appreciate you taking the time to leave us a review! We're so glad to hear you were happy with the price for both cars and the service you received.
Thank you
Motorpoint
Fantastic customer service
Fantastic customer service! Dave was so patient with me as I walked around, trying to decide on some good quality cars and wanted to give them test drives.
Savannah was wonderful in helping deal with the financial side of things.
30 December 2025
Reply from Motorpoint - Norwich
We appreciate you taking the time to leave us a review. We're glad to hear that you received fantastic customer service and that our team members were patient and helpful.
Thank you
Motorpoint
David who dealt with our purchase was…
David who dealt with our purchase was very professional and informative and such an easy process that we drove away with our new car the same day
27 December 2025
Reply from Motorpoint - Norwich
We appreciate you taking the time to share your feedback. We're happy to hear that the purchase process was easy and efficient, allowing you to drive away the same day.
Thank you
Motorpoint
Good service great team in Norwich…
Good service great team in Norwich thanks to Thomas and Savanna
31 December 2025
Reply from Motorpoint - Norwich
We're happy you had a great experience with our Norwich team! We appreciate your positive feedback and thank you for your time.
Thank you
Motorpoint
Everyone was very pleasant and no sales…
Everyone was very pleasant and no sales pressure
18 December 2025
Reply from Motorpoint - Norwich
We appreciate your feedback and are so glad you found our team pleasant and without sales pressure. Thank you for your review!
Thank you
Motorpoint
Sophie is cool
Very nice crew, we looked at an Audi and a Mercedes, Sophie helped us especially with the keys and the payment!
20 December 2025
Unprompted review
Reply from Motorpoint - Norwich
We're so happy to hear that you had a positive experience with our team, especially with the assistance you received regarding the vehicles and payment.
Thank you
Motorpoint
All the staff were excellent and delt…
All the staff were excellent and delt with the resolution, would happily buy again
13 December 2025
Reply from Motorpoint - Norwich
We're happy to hear that our staff provided excellent service and resolved the issue. Thank you for your positive feedback; we appreciate it!
Thank you
Motorpoint
The service was amazing and very…
The service was amazing and very personal attention. Zac and the team were attentive , polite and helpful throughout.
13 December 2025
Reply from Motorpoint - Norwich
We're happy to hear that you received amazing and personal attention. It's great to know our team was attentive, polite, and helpful. We appreciate your feedback!
Thank you
Motorpoint
Friendly, helpful and such a simple process!!
The whole process was so easy! I found the car I wanted at a great price and a couple of days later I had it. No hidden fees, no hard sales tactics, just friendly and helpful staff that made everything happen seamlessly. Best car buying experience I have ever had (and I've had about 15 cars now). 5 stars!
11 December 2025
Reply from Motorpoint - Norwich
We're happy to hear the car buying process was so easy for you. It's great to know you found the car you wanted at a great price, and that our staff were friendly and helpful. We appreciate your 5-star review!
Thank you
Motorpoint
Excellent service
Sold them my car after giving up on the others particularly Carwow (avoid). Trouble free experience, friendly service and a decent price. Paid within 24 hours. Even got a lift!
12 December 2025
Unprompted review
Reply from Motorpoint - Norwich
We're happy to hear that you had a trouble-free experience and found our service friendly. We're glad you received a decent price and prompt payment. Thank you for your positive feedback!
Thank you
Motorpoint
Excellent
Excellent, pressure free service from Zac & Shannon. The whole experience was a pleasure. So much friendlier than other similar style retailers in the area. The freedom to browse cars and take an unaccompanied extended test drive made selecting a new vehicle a pleasure.
8 December 2025
Reply from Motorpoint - Norwich
We're happy to hear that you enjoyed our pressure-free service and the freedom to browse. We appreciate your kind words and are so glad the experience was a pleasure for you. Thank you for your review!
Thank you
Motorpoint
Great experience from motorpoint
Zac at Motorpoint provided an excellent experience from beginning to end. He wasn't pushy at all and on the test drive he let me go out on my own to get a real feeling for the car . Everything was clearly explained, and he followed up a few days later to ensure I was happy with the purchase.great service from motor point .
1 December 2025
Reply from Motorpoint - Norwich
We're happy to hear that you had such a positive experience. It's great to know that you appreciated the no-pressure approach and the opportunity to test drive the car on your own. We appreciate you mentioning the follow-up to ensure your satisfaction.
Thank you
Motorpoint
good team work by staff
good team work by staff, especially the two ladies that i delt with Sophie Tate and Shannon Webster ,they both were helpful and knowledgeable , i would recommend anyone to go to Norwich Motorpoint to buy a car, ten out of ten . for the team.
30 November 2025
Reply from Motorpoint - Norwich
We're happy to hear that our team provided you with helpful and knowledgeable support. We appreciate your recommendation and the perfect rating! It's great to know you had a positive experience.
Thank you
Motorpoint
Joshua was very helpful from the call…
Joshua was very helpful from the call centre, he explained everything, great customer service,
20 November 2025
Reply from Motorpoint - Norwich
We're happy to hear that the call center support was helpful and provided great customer service with clear explanations. We appreciate your positive feedback!
Thank you
Motorpoint
Good quality cars and staff competent…
Good quality cars and staff competent and helpful.a really great experience over all aspects
19 November 2025
Reply from Motorpoint - Norwich
Thanks Chris - glad to hear we delivered the great experience - and thank you for telling the world!
Best wishes,
James
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.