Motorpoint - Portsmouth Reviews 341

Great service, they listened and then delivered.

Sold my car to Motorpoint. The online offer was mid range of other companies but Motorpoint stuck with the offer. I decided it would be far less hassle to visit the nearest Motorpoint depot (Portsmouth) than it would be to pursue an online auction and then have the hassle of an inspection and negotiation. This proved to be 100% correct, the staff were great, the price paid was the price quoted with no hassle. The whole process was completed in 45 minutes and the money was in the bank 15 minutes later. This was excellent compared with recent experiences with we buy any car who seem to have a policy of finding fault and reducing the offer price no matter how minor the fault.

I traded a car at the Portsmouth branch. The new car had been moved from Edinburgh was ready to test drive when we arrived. A couple of hours later we left with a different car all taxed and insured.
It’s a shame motorpoint have stopped their home delivery 15 day approval service but the new car is great.

From start to finish, this car buying experience has been excellent. Intuitive and easy to use website, range of cars available made selection of my new car a breeze. Part exchange simple to arrange and pickup of car straightforward and painless. This is the future of car buying and about time too.

Truly awful service- mid sold me a car- with advertised FSH - didn’t have any therefore warranty nil and void. Lied constantly about service history, deflected, then blamed me!!! I paid a premium for the car with FSH- wouldn’t entertain or negotiate compensation or partial refund. Numerous faults from day 1.. refuse to take responsibility- final position- despite scathing independent diagnostic report!!! See you in court!! AVOID- these scam artists just reinforce the dodgy car salesmen tag.. BUYER BEWARE.

Second car from these guys, the trade in was really easy and simple. I picked the car thats suited me and was within my budget! Lovely service from all staff and I have recommended them to everyone I know! My son has a car from them too !

Megan was brilliant friendly and very professional.
Great service

Everything went smoothly. Very happy with the vehicle. Thanks

Its taken 8months to write this review. 8 months down the line im still more than happy with my Kodiaq...After finding my vehicle with its specs and mileage . Before buying i rang 5 skoda main dealerships around the uk and none of them could beat or match the price 🤔.... 3 of them told me to buy it. The staff are all brilliant esp Charlie. Highest quality vehicles at they wont be beaten prices. I had a minor issue which they sorted immediately. If your looking for a specific vehicle and spec. You wont go wrong....

The experience was made effortless and painless by Katarine. She gave me time to have a good look at the car but was available to answer any questions. The payment process was made straightford by Katarine who guided me through it. Motorpoint were excellent throughout and at no time put any pressure on me. If I have to buy another car I would be very happy to use them again.

Friendliness seemed key from the Portsmouth depot and though realise that a sales pitch means getting to know your customer relatively quickly and say the right thing, nothing felt too much from Wesley who was our Sales Executive. The depot itself was clean and fresh, though there was an issue with female/disabled toilet which required attention. My initial contact was through Tom vis on line/tele service where I also recieved quality customer service. This is the 3rd car I have acquired through Motorpoint due to both the quality of customer care and the fact the cars have never let me down, are a good quality and the extended warranty (at an extra cost as you would expect but can be added on to your finance) is extensive enough that I feel that any mechanical breakdown beyond normal wear and tear is covered and gives me peace of mind if any issues did arise.

Megan was very helpful and always friendly. I know fire safety is important but her manager should not have arranged a course for the time of the handover as it had been arranged 4 days previously. Wesley held the fort very well, however.

2nd car purchase in 3 years and nothings changed, All staff friendly and helpful as the last time, Will use again as new car exactly what i wanted at a good price too.

Motorpoint has the customer at the forefront of its operation. The staff are attentive, welcoming and have engendered the personal touch when dealing with their clients. The prices of the products are at the very front of competitiveness. I would have no doubts about recommending Motorpoint in future

People are so helpful especially Megan.S , second time getting a car from here and always a smooth procedure, can't recommend them enougg

Car was well described

Josh was absolutely amazing .
The process of buying the car , the actual car I bought was/is brilliant .
However the car I collected was not cleaned at all ,this is an important part of buying a car and this needs to not be missed .

Wes, was extremely helpful answering all our questions.
He wasn’t pushy at all and let us look in our own time.
The car was good value

Overall it was ok but it certainly could have been better. The price match that is offered is a bit misleading as they will only price match to the exact same car (even down to the colour) and the mileage has to be within 1000. This must happen very rarely which explains why they're happy to offer it.

I was happy with the car I purchased though but I still feel it was priced slightly higher than it should have been but I needed a car and so went through with the purchase. The fuel light came on during the short test drive but I didn't think anything of it, I mentioned it when I returned and they said they could top it up before I left. Unfortunately though they had no spare fuel and were not willing to go to a local station to get some for me. They were also unwilling to give me a small amount of money back on the purchase to cover a bit of fuel. I was told their policy is to not let cars go without the fuel light being on but as it happened on the test drive that's my fault.

It's a shame as it certainly left a bad taste in the mouth and if they were really striving for great customer service then a small gesture like that would have gone a long way.

both megans were extremely helpful and patient with me and thoroughly explained through everything i needed and any question i had