Motorpoint - Swansea Reviews 

Ross was really helpful from start to finish, he listened to what I wanted.

Ryan was extremely helpful from start to

Visited the Swansea Branch, great choice of cars.and we were looked after by a very professional Sales Person (Ryan Sullivan) who guided us through the process, will definitely buy another vehicle from them and would recommend to friends and family.

The salesman alex was really helpful and proffesional

Call in and ask for Joe he will sort u out no prob

Easy process
Joe was really friendly and helpful and ensured all my specifications for the car I wanted were met.
Always available via e mail with quick replies for any questions I had.
Absolutely love my new car

Everyone I dealt with were very helpful, friendly and efficient especially Aisling.

My experience with Motorpoint has been extremely disappointing.

I purchased my car believing it came with a valid manufacturer's warranty and a full service history. When the vehicle developed a serious fault, I was later informed that the 2024 service history cannot be located.

Despite this, I am now being told that I need to pay for further diagnostics and obtain evidence from MG before Motorpoint will consider helping. At the same time, Motorpoint has acknowledged that a missing service history does not automatically invalidate a warranty, yet they are requiring me to prove that the missing service is the sole reason any warranty claim is refused.

The communication has also been frustrating. Responses have often taken several days, leaving me without answers while my car has been off the road. I have had to chase for updates repeatedly, and I now feel as though the responsibility has been passed entirely onto me, despite the missing service history being an issue that came to light after my purchase.

The matter is still ongoing, so I cannot comment on the final outcome. However, based on my experience so far, I cannot recommend Motorpoint. I hope they reconsider their approach and take greater responsibility for resolving this situation fairly

Great customer service

Really helpful staff. Everything went smoothly

We wanted to sell our car . Took our car to Swansea on Monday 27thJuly 2.30pm they deducted £50 because mileage was different but we had to drive there. Promised money within 2 hours we left and and went home. The next day the money still wasnt in the account we called up Swansea at 5.10pm the manager had gone home. The receptionist said the accounts dept had a backlog but this isnt our problem. So their advert about getting paid in 60 seconds or the next day is misleading. Be very careful when dealing with them. All is not as promised.

Was really surprised with the range and standard of cars at the swansea dealership. Didn't feel pressured into buying a car. lovely staff felt really welcome would definitely recommend motorpoint

zero communication when trying to contact aftersales.
cannot fault Keiron when attending store was helpful but when tried to ring store after a few days frustrated being on phone for at least 30mins. without help .

Tristan was very helpful and not pushy, just what a salesman needs to be.

We had an excellent experience at Motorpoint Swansea, and a huge part of that was thanks to Joe. From the moment we arrived, he was friendly, approachable and completely professional. There was never any pressure to buy, and he took the time to answer all of our questions honestly and thoroughly.

Joe made the whole process of purchasing our 2021 Nissan Juke straightforward and stress-free. He kept us informed every step of the way, explained everything clearly, and made sure we were completely happy before we left.

It's refreshing to deal with someone who genuinely cares about providing great customer service rather than just making a sale. Joe is a real credit to Motorpoint Swansea, and we wouldn't hesitate to recommend both him and the dealership to anyone looking for a car.

Thanks again, Joe – we're delighted with our new Juke!

Me and my family decided on a random day to go to motorpoint just to have a “look”, Elliot assisted with what my dream car was. He talked through everything and giving me a better understanding in everything. We wanted to look at other dealerships but we came back within 10 minutes 😂. Elliot was enthusiastic which made the whole experience exciting.
Thank you for everything and I will definitely recommend going to motorpoint with the help of Elliot!

From the moment we arrived at Motorpoint, Reece at the Swansea branch made us feel welcome and completely at ease. He was approachable, patient, professional, and had a brilliant sense of humour. His friendly banter made the whole experience enjoyable, and it felt like he genuinely cared about helping us rather than just making a sale. One of the things I appreciated most was that I never felt under any pressure to buy a car. Reece gave us the time we needed to look around, ask questions, and make the right decision for us. He explained everything clearly, was honest throughout, and nothing ever felt rushed. My partner and daughter both commented on how lovely Reece was, and we all agreed that his customer service was exceptional. People like Reece are hard to come by these days, and he’s a real asset to Motorpoint. I honestly can’t thank him enough for everything he did, simply for being himself and making what could have been a stressful experience such an enjoyable one.

As always fantastic service from the staff at swansea Nathan and Ben and Callum have put up with me changing my car constantly with great service patience and humor also have great cars i know ive had a few

All staff we met were polite, knowledgeable and friendly
For example I left my driving licence at Motorpoint on one occasion but by the time we reached home there was a message to say it was safe and would be returned on our next visit.
All round a satisfactory outcome.

We said on collection the car valet was not thorough and that we thought the car had 360 cameras and front sensors which it doesn't have. Sales advisors though 5/5 did a good job .please feed that back .