I was taken care of as soon as I entered by professional caring staff who were very helpful and patient with me and provided me with everything I wanted to know and put me at ease by not rushing me wi... See more
Company replied
Location
Switch locationSwansea Enterprise Park, Samlet Road, SA7 9AG Swansea, Wales, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service, full service 4 year old high spec car purchased at 7k less than main dealer offer. Also gave me same trade-in price main dealer offered against 1 year younger car costing 7... See more
Company replied
We dealt with Alex once we found the car we wanted. Alex was very polite, respectful, funny and helpful. He was very knowledgeable and what he wasn’t sure about he always checked and returned with a p... See more
Company replied
zero communication when trying to contact aftersales. cannot fault Keiron when attending store was helpful but when tried to ring store after a few days frustrated being on phone for at least 30mins... See more
Company replied
Company details
- #55 of 91 best companies in Car dealer
- #27 of 55 best companies in Used car dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Swansea Enterprise Park, Samlet Road, SA7 9AG, Swansea, Wales, United Kingdom
- 01792 620927
Over 1000 new cars every week
4.6
Excellent
862 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Motorpoint - Swansea
We appreciate you sharing your experience! We're so glad our staff were knowledgeable and provided great, polite service. Thank you.
Thank you
Motorpoint
Good service as always
This was my 4th purchase from motorpoint Swansea, as always the service was great, the only thing that wasn't great was the car I had picked had to come from a different dealership and hadn't been prepared very well, the car was covered in scratches and was filthy dirty. Once I had made the sales man aware he managed to get it in the workshop where they managed to get most of the scratches out and then cleaned it for me.
2 April 2026
Reply from Motorpoint - Swansea
We appreciate your continued patronage. We're sorry the vehicle's preparation fell short of expectations and it wasn't up to our usual standards. We're glad our team could address the issues. Thank you for bringing this to our attention.
Thank you
Motorpoint
Very good staff were very professional…
Very good staff were very professional and helpful
31 March 2026
Reply from Motorpoint - Swansea
We appreciate you sharing! We're so glad to hear our staff were professional and helpful and provided a very good experience.
Thank you
Motorpoint
Always buy my cars from Motorpoint in…
Always buy my cars from Motorpoint in Swansea. 5* service every time.
Highly recommend.
3 April 2026
Reply from Motorpoint - Swansea
We're happy to hear that you consistently receive 5-star service at our Swansea location. We appreciate you recommending us!
Thank you
Motorpoint
Reply from Motorpoint - Swansea
We appreciate your positive feedback and are so glad you were satisfied with the great choice, good price, and good service.
Thank you
Motorpoint
good cars and helpfull staff
went to see a car in motorpoint. the staff were helpfull but not pushy, i was left alone to look arround a few cars and start them up. arranged to test drive which was easy. all the cars looked good and i know they check the history but i did a full check anyway. had the car for 3 months now and very pleased.
2 February 2026
Reply from Motorpoint - Swansea
We're happy to hear that our staff were helpful and not pushy, and that you were able to easily arrange a test drive. We're glad you're pleased with your car after 3 months! Thank you for your positive feedback.
Thank you
Motorpoint
Amazing service and very experieced…
Amazing service and very experieced staff would reccomend to anybody lookinv for a new car
29 March 2026
Reply from Motorpoint - Swansea
We're happy to hear that you received amazing service from our experienced staff. We appreciate your recommendation for anyone looking for a new car!
Thank you
Motorpoint
Very helpful staff explained everything…
Very helpful staff explained everything very good vehicles would recommend to anyone
29 March 2026
Reply from Motorpoint - Swansea
We appreciate you taking the time to leave us a review! We're happy to hear that our staff was helpful and that you liked our vehicles.
Thank you
Motorpoint
Very helpful staff
Very helpful staff. I was slightly disappointed that they wouldn't replace the windscreen that had a chip,but it was within Motorpoint tolerance. Overall,very happy with the service and the car.
23 March 2026
Reply from Motorpoint - Swansea
We appreciate your feedback and are glad you found our staff helpful and are happy with your car. We acknowledge your disappointment regarding the windscreen.
Thank you
Motorpoint
Excellent customer service 👏🏻
All staff very friendly, Jack was the member of staff who helped me from first visit to driving away with my new car. The car had to be transferred to Swansea, which was quick and smooth, and within no time had a chance to test drive my car. Customer service was excellent throughout. Its now a week later and I'm extremely happy with my purchase! I would highly recommend Motorpoint!
20 March 2026
Reply from Motorpoint - Swansea
We're happy to hear that you found our staff friendly and that your car transfer was quick and smooth. We appreciate your positive feedback and are glad you're extremely happy with your purchase! We appreciate your recommendation.
Thank you
Motorpoint
Extremely helpful
Extremely helpful, very knowledgeable and not pushy at all. From the first time we looked at a car to the day we drove away the staff have been nothing short of superb, also, the coffee is great 😉👍🏻
24 March 2026
Reply from Motorpoint - Swansea
We appreciate your positive feedback. We're happy to hear that our staff were helpful, knowledgeable, and not pushy, making your experience superb from start to finish. We're also glad you enjoyed the coffee!
Thank you
Motorpoint
Failed delivery. No contact.
Paid a deposit on the 16th March for a car to be transport from Swansea to Sheffield with a delivery £149 transport fee for collection on the 25th March. Get a call saying the wad unable to deliver as they didn't charge the car so was unable to put it on the transporter. Then get no other communication called back to chase up get told they would chase up and call back in 15 minutes. Nothing I call them back again to chase them up. And no further information. No deliver date or when I will get the car delivered.
24 March 2026
Unprompted review
Reply from Motorpoint - Swansea
Hi Ryan, I am sorry to hear of the experience you have had, and this feedback is being picked up with both our Swansea and Sheffield store to understand what has happened.
Reply from Motorpoint - Swansea
We appreciate you sharing your experience! We're so glad our staff were polite and professional and provided excellent service.
Thank you
Motorpoint
Very friendly staff and a wide range of…
Very friendly staff and a wide range of cars at great prices.
17 March 2026
Reply from Motorpoint - Swansea
We appreciate you taking the time to leave us a review! We're so glad our staff was friendly and our prices were great.
Thank you
Motorpoint
Reply from Motorpoint - Swansea
We're glad you found the car buying process easy. Thank you for your feedback; we appreciate you taking the time to share.
Thank you
Motorpoint
Great experience
The staff were knowledgeable about what you were looking for and not pushy like some garages. The valuation for our part ex was more than what we expected.
10 March 2026
Reply from Motorpoint - Swansea
We appreciate your positive feedback and are so glad to hear that our staff were helpful and that you were pleased with the valuation. Thank you!
Thank you
Motorpoint
Professional
Professional , honest, reliable service. No hard sell. Quality vehicles.
Excellent customer service.
15 March 2026
Reply from Motorpoint - Swansea
We appreciate your positive feedback regarding our professional, honest, and reliable service. We're glad you found our customer service excellent and our vehicles of high quality.
Thank you
Motorpoint
Reply from Motorpoint - Swansea
We're glad our process straightforward for you. Thank you for your feedback!
Thank you
Motorpoint
Very helpful sales people kind and…
Very helpful sales people kind and considerate. The experience of buying a new car can be daunting but these people made it easier for me.
9 March 2026
Reply from Motorpoint - Swansea
Thank you so much for taking the time to leave us your review and feedback, we really do appreciate your custom and look forward to welcoming you back in the future.
Reply from Motorpoint - Swansea
Thank you so much for taking the time to leave us your review and feedback, we really do appreciate your custom and look forward to welcoming you back in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.