Motorpoint - Widnes Reviews 

Excellent all round, start to finish 👍👍

Was made very welcome and then left alone to view the cats I was interested in , very helpful member of staff Nathan answered all my questions and knew his stuff , was given a great price for my trade in and the prices where excellent

Fantastic service very professional a curious

Have used Motorpoint for years and they are always very helpful

Great choice and lots of support during the purchase. Part ex values and process are always good. Staff pay attention to the detail and go the extra mile.

Great service. Lewis is such a good human! Down to earth and no jargon sales guy. The cars are what you see with no hidden nasties like some other car dealers we have in the city!

Motorpoint has been recommended to my F&F! Buy with confidence from Lewis

Great and friendly service

Great no hassle sales team which I really appreciate. I was dealt with by Jake who offered all the usual extras, mats, protection etc but didn't hard sell or pressurize me. I was offered a decent price for my car with the minimum of fuss. The sales process was very straightforward and the handover/pickup was dealt with professionally by Vaughan. Would have been a 5 star review but not convinced the car had been valeted or cleaned properly. The body was dusty and the engine bay was full of old dried leaves from where it had been stored (not Widnes i think) and was dirty. Otherwise I love the car and the sales/pickup service and staff were 5 star.

The representative was very helpful
And nothing was too much trouble

Had to wait along time to collect the car. Also I had part x inspected
In Burnley and then repeated
It
At Widnes a day later when collecting new car…. Then tried to renegotiate the price on part x eventually it was sorted at original price but did take considerable time

I found motorpoint staff very helpful. Hassle free to look at the cars with no pushy sales push, but helping in any questions etc. Easy transfer of my car to the new one after a test drive. Only problem I found was the cars for sale didn't have any prices on them. They did in the past few years. I managed this information on the website though.

From start to finish - found the whole experience straight forward & hassle free.
Representative were informative, very efficient & friendly.

Great customer care. Good car!

Jake was really helpful at motorpoint Widnes and offered us all the options without being pushy. I have part exchanged and bought 2 cars from there now and always been really pleased. Thank you.

It's a relaxed place to buy a car.
There is no pressurising sales tactics.
A place where the customer buys a car rather than getting sold a car.
My car was clean and well presented, valeted and fuelled up.

Excellent service.

From first looking round to sitting down to buy our new car was a no pressure enjoyable experience. We have now purchased our last two cars from motorpoint and appreciate the helpful staff and unhurried pace. Thankyou!

Staff especially abbie and rachael at widnes

Everything was perfect and Jake Dougan went above and more ro help.

I purchased an electric vehicle from Motorpoint on 2nd May and have had an awful experience from start to finish.

Before collecting the car, I specifically requested a full battery health check because I was concerned about buying a used EV. I was assured this was unnecessary because the vehicle had a “full service.” However, when I collected the car from Daniel Tasker, we discovered it hadn’t actually been serviced since January 2025. He promised to investigate and follow up with me, but never did.

The same day we took the car home, we discovered it would not charge using a standard home charger. We then tried a public charging point and found it would only charge on high voltage chargers. I formally emailed Motorpoint on 6th May to report the fault and received no response.

After chasing them by phone, Ashley Brett advised me to take the vehicle to Halfords for diagnostics, only for my local Halfords to tell me they don’t deal with EVs. I then called back and was told to bring the car into Motorpoint before 5:30pm the following day. I arrived at 5pm, only to be told the relevant staff member had already gone home despite being told they worked until 5:30pm.

Motorpoint then briefly inspected the car and took it to a nearby garage, where I was informed there was a major battery fault and the car needed to go to Vauxhall for diagnostics. Despite selling me a faulty EV, they could not provide a courtesy car.

I commute 60 miles a day for work and cannot be without a vehicle. Their “solution” was to reimburse my public charging costs, meaning I now have to visit charging stations every evening because I cannot charge the car at home. When I raised concerns about driving long distances with a major battery fault, I was simply given a breakdown phone number.

Communication throughout this process has been shocking. I repeatedly had to chase for updates, spent huge amounts of time on hold, and was repeatedly promised callbacks from managers that never happened. On 8th May - the morning after the visit, after waiting 30 minutes on hold, I was finally told by Ashley the vehicle was booked into Vauxhall on 20th May — nearly two weeks after the fault was identified and during dates I would be away (even though I provided availability). I requested all information in writing by email which I had to wait four hours for. 
At this point - incredibly frustrated I called to escalate the matter to a manager and was promised a callback in 30 minutes. Callback never happened.

I called again, the only person who actually listened was a manager named Luke, but even he admitted he wasn’t the correct person to resolve the issue. He advised me the customer service manager would call me back the following day (9th May), as expected - no callback.

I feel completely let down by Motorpoint. I have effectively been sold an electric vehicle with a faulty battery that cannot properly charge, and the aftersales support has been appalling. The amount of stress, inconvenience, time wasted, and additional travel required has completely ruined what should have been an exciting purchase. I don't feel that I have been taken seriously as a young woman. The only reason I haven’t returned the car is because I rely on it for work.

I would strongly advise anyone to avoid Motorpoint Widnes at all costs.