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Motorway Reviews 

106,841
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 21,068 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the service to be excellent, straightforward, and efficient from start to finish, highlighting a smooth and hassle-free user experience. Many people appreciated the professional and helpful staff, noting excellent communication and support throughout the process. Reviewers often achieved a fair or great price for their vehicles, frequently exceeding dealership offers and meeting initial guide prices. However, some customers also noted issues with price reductions during collection, where the final offer was significantly lower than initial estimates due to unexpected diagnostics or re-evaluations. Some people were dissatisfied with customer service, mentioning conflicting information, unresponsiveness, or difficulties reaching support. Additionally, a few reviewers experienced slow or clunky processes, including problems with document uploads and dealers not showing up.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the smooth collection, professional... See more

Price

Users describe ambiguous interactions with price, with many customers reporting satisfaction with the price... See more

User experience

People report positive experiences with the user experience, often describing the process as simple,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and clear... See more

Customer service

Customers had positive experiences with customer service, often praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time selling a car this way, so was a tad reticent. However after being lowballed by my main dealer I took the plunge. The process was simple start to finish. And the contact at moto... See more

Rated 5 out of 5 stars

Really easy, straightforward process. Liked the photo templates. I was very upfront about all blemishes which meant no haggling on the driveway at collection. Slightly disappointed with the value, but... See more

Rated 5 out of 5 stars

Process was simple. The app is great, particularly the photo upload part. Would have liked a bit more specific guidance after the offer was made. Seemed a bit like the Motorway part was over then, a... See more

Rated 5 out of 5 stars

I had a bad experience with Motorway a couple of years ago, but decided to give them another go as a couple of friends gave glowing reports. This time the process went smoothly - just as described. I... See more


Company details

  1. #70 of 97 best companies in Car dealer
  2. #120 of 201 best companies in Online marketplace

About Motorway

Written by the company

Motorway is the UK's first car-selling-only platform - connecting private car sellers with 8,000+ verified dealers - and it's all we've ever done. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and 8,000+ verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

107k reviews

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4.4

All reviews

(106,841)

20,434 reviews in the last 12 months

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Rated 1 out of 5 stars

Dealing with a bereavement sale was bad…

Dealing with a bereavement sale was bad enough, but Motorway's unprofessional behaviour when it came to the process and disclosing their 'fee' resulted in an unpleasant sting in the tail. I won't be using them again.

Motorway later doubled down on this, even thought hey admitted it wasn't mentioned in the bereavement call (which is where I arranged the sale) and was not clear in their app at the time.

20 June 2026
Unprompted review
Motorway logo

Reply from Motorway

Hi there,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk


Kind regards,

Rated 5 out of 5 stars

Really easy

Really easy, straightforward process. Liked the photo templates. I was very upfront about all blemishes which meant no haggling on the driveway at collection. Slightly disappointed with the value, but still higher than unseen “starting” figure quoted by garage for trade in and that was only going to go down when they saw it. So overall a good experience

17 July 2026
Rated 1 out of 5 stars

The staff wouldn’t listen to me about…

The staff wouldn’t listen to me about the service history on my vehicle even though I se t proof in directly from Volkswagen. And clearly not experienced enough to tell the difference between alloy wheels and plastic wheel trims. Which ultimately dropped the price of my vehicle down a lot from the initial guide price.

12 July 2026
Motorway logo

Reply from Motorway

Hi Graham,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk


Kind regards,

Annette
The Motorway Team

Rated 4 out of 5 stars

Overall experience was good

Overall experience was good, however, as I have a paper licence, it was extremely difficult to do the upload of documents etc. It took 4 phone calls (a lot of wasted time for me) with people telling me different things and eventually someone who got it right! Pricing was better than competitors. Remember though on collection day, they’ll always find a small issue and reduce the offer.

16 July 2026
Rated 4 out of 5 stars

Motorway Very Good just needs tweaking

Motorway would have definitely been a 5 out of 5 if the links they send to you asking for further information or confirmation worked - had to call them often because of it. Otherwise a real good option for selling your car very efficient on the financial side.

12 July 2026
Rated 5 out of 5 stars

Straight forward process

Straight forward process. Value for money. Finance cleared and remaining balance in my account within minutes of the purchaser approving the car upon inspection at point of collection.

16 July 2026
Rated 5 out of 5 stars

Quite splendid

I’m finding it very difficult to fault the Motorway app UX, customer support or transaction process.

My only suggestion would be to include a contact name in-app, as it was slightly unclear as to who would be collecting the vehicle. Other than that, Motorway was a near flawless service overall.

14 July 2026
Rated 5 out of 5 stars

First rate

First rate. Very easy and all very well explained and safe. Also good to have real human contact available via email with quick response. Can’t recommend highly enough. Thank you.

16 July 2026
Rated 4 out of 5 stars

Quick sale yes, best price no.

For those looking for a quick sale, well managed with good technology & helpful information through each step this is a great service.

If you are looking to maximise the value of your car then be aware that ultimately you are 'dealing with dealers'.

So they will be looking to drive the final price down regardless of their initial valuations.

Would I use Motorway again? Yes, if I wanted a quick sale which was all well handled.

No, if I wanted a higher price for the car via a private sale.

What you are getting is convenience, at a price.

How much of a hit you are prepared to take is up to you.

15 July 2026
Rated 5 out of 5 stars

It was so smooth and simple

It was so smooth and simple. Everything by just sitting at home. Initially I was skeptical and almost given up but then they approached me again for auction and car was sold. I would recommend it to others
Thanks Motorway

16 July 2026
Rated 5 out of 5 stars

Such an easy straightforward app to use…

Such an easy straightforward app to use and they gave me the best valuation on my used car. The guy who came to pick it up (not related to motorway) did end up offering me slightly less but still way higher than other dealers.

15 July 2026

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