Motowales Reviews 

215
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff, highlighting their expertise and willingness to go above and beyond. The ordering process is described as easy and efficient, with many appreciating clear communication and updates. People are highly satisfied with product quality, often finding items excellent and well-fitting. Reviewers frequently highlight fast delivery, with items arriving quickly and well-packaged. Many also appreciate thoughtful touches like free gifts, alongside excellent value and competitive prices. Overall, customers express high satisfaction and often recommend the company, planning to return.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising the speed, efficiency, and... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the promptness and speed of... See more

Staff

Reviewers mention positive feedback about staff, highlighting their fantastic knowledge, professional... See more

Order

Reviewers highlight positive aspects of order, noting the ease of ordering online and the smooth processing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just completed a 4 day tour of Southern Ireland with MotoWales and can only recommend Roger and his team for a superb event nothing was to much trouble. The routes were modified to suit the weather a... See more

Rated 5 out of 5 stars

Easy to order online. One of the items wasn’t in stock at the time of ordering (nor anywhere else, so not Motowale’s fault) but I was kept informed about progress. I was given the option to have par... See more

Rated 5 out of 5 stars

I attended the Ceredigion ERS Scheme on Friday, and was paired with Roger. The day was great with clear information in the morning classroom session and great learning tips during the afternoon ride.... See more

Rated 5 out of 5 stars

First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (pannier... See more


Company details

  1. #10 of 41 best companies in Motorcycle Equipment Store

Written by the company

MotoWales provide Denali lighting and accessories for your motorcycle. Advanced Rider Training, Rider Development and tours available. MotoWales a 2 and 4 wheel enthusiastic business based in south Wales specialising in adventure products for all vehicles and post-training for Motorcyclists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

215 reviews

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4.9

All reviews

(215)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Best Customer Service possible

Best Customer Service possible.
They immediately let me know they were not happy with the part I ordered due to slight damage so gave options of full refund, waiting for the same part or free upgrade to a better part.
When the part arrived shortly after it came with a free gift and a pack of haribo. … you had me at Haribo.

6 March 2026
Rated 5 out of 5 stars

Premium accessories and fitting service.

Great communication and assistance from the booking stage to handover of bike back to me.

Comprehensive feedback on where the components were fitted for future accessibility and complete instruction and demonstration on the operation of the upgraded accessories.

Good competitive pricing.

And finally…. A great cup of tea and Coffee 👍

4 March 2026
Rated 5 out of 5 stars

Great products and amazing delivery speed

The service from these guys is top notch. Super quick dispatches and 24 hour deliveries which is amazing. I’d nearly always opt to pay for 24 hour delivery for bike parts but nowhere really offers that service. They also stock parts that not all places do. I was after the Denali d7 pro lights and unlike other websites motowales’ makes it so easy to select what you need for your bike. I’ll likely always turn to these guys in the future

30 January 2026
Rated 5 out of 5 stars

Nice people to deal with

Nice people to deal with, kept me informed, as what i wanted was out of stock but due in a few days, bought apduro panniers off them, they arrived as advised and are good quality, would recomend both moto wales and apduro

20 January 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered some Apduro pannier frames online from Motowales and then after talking to them by phone, I changed my order for 2no Apduro panniers. Motowales credited the original amount paid without any complaint and the panniers themselves arrived a few days later. I havent been able to test them yet on a tour but they look to be good quality

16 January 2026

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