Motowales Reviews 

217
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, expertise, and positive attitude. The quality of products, such as lights and panniers, is frequently noted as outstanding, with many pleased with their purchases. Reviewers also appreciate the smooth ordering process and clear communication received. Delivery is consistently described as fast and efficient, often exceeding expectations with quick dispatches and timely arrivals. Thoughtful touches, like free gifts or excellent hospitality during visits, are frequently mentioned by customers. The overall experience, from initial contact to product reception, is often highlighted as seamless and highly satisfactory.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its quality, efficiency, and... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the promptness and speed of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their fantastic knowledge, friendly... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just completed a 4 day tour of Southern Ireland with MotoWales and can only recommend Roger and his team for a superb event nothing was to much trouble. The routes were modified to suit the weather a... See more

Rated 5 out of 5 stars

Easy to order online. One of the items wasn’t in stock at the time of ordering (nor anywhere else, so not Motowale’s fault) but I was kept informed about progress. I was given the option to have par... See more

Rated 5 out of 5 stars

I attended the Ceredigion ERS Scheme on Friday, and was paired with Roger. The day was great with clear information in the morning classroom session and great learning tips during the afternoon ride.... See more

Rated 5 out of 5 stars

First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (pannier... See more


Company details

  1. #10 of 41 best companies in Motorcycle Equipment Store

Written by the company

MotoWales provide Denali lighting and accessories for your motorcycle. Advanced Rider Training, Rider Development and tours available. MotoWales a 2 and 4 wheel enthusiastic business based in south Wales specialising in adventure products for all vehicles and post-training for Motorcyclists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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4.9

All reviews

(217)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

Ceredigion ERS Scheme

I attended the Ceredigion ERS Scheme on Friday, and was paired with Roger. The day was great with clear information in the morning classroom session and great learning tips during the afternoon ride. If you can attend, I would highly recommend as it’s guaranteed you will finish the day a better rider than when you start. Thanks again Roger (and Mike) and Ceredigion Council (Kayleigh) for supporting.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Denali DL-4s on a R1300 GSA

Lets be honest, anyone wirh half a clue can give tinkering with bikes a go, but when you spend a small fortune on your pride and joy, personally I want to know the job will be handled by experts.

Done quite a bit of research on MotoWales and decided to make a purchase. Contacted the owner Roger via Facebook and can honestly say, he was marvellous!! I queried my choice with him and he took the time to record an explanitory video, which was BRILLIANT.

Despite me living in Essex, wirh MotoWales the best part of 5 hours away, I braved the M4 and arrived at the shop in good time.

Was given a warm welcome to include a smashing latte, served from their new coffee shop. Was sat in a very comfortable waiting area / lounge and was made to feel very welcome as my R1300 GSA was being fitted with nee Denali lights!

Great conversation throughout, with excellent explanitory updates. Genuinely, nice team there and could not recommend them highly enough.

Well worth the 10 hour return trip... I will return and in the meantime, point as many people to Roger and MotoWales as I possibly can!

Bravo and HUGE thanks 💙

31 August 2025
Rated 5 out of 5 stars

Excellent service

I had two pairs of Denali lights and a Dialdim controller fitted to my BMW R18 Transcontinental, which is quite a rare bike to have this type of installation installed, super pleased with the install, wiring runs as invisible as could be and all works flawlessly. Would highly recommend

17 August 2025
Rated 5 out of 5 stars

Motorwales doing it right!

Easy to order online. One of the items wasn’t in stock at the time of ordering (nor anywhere else, so not Motowale’s fault) but I was kept informed about progress. I was given the option to have part of the order delivered or wait for it to come altogether; I took the latter. When it did arrive there were stickers and a headscarf/neckwarmer/bandana included in the package which was a nice touch - will use Motowales again.

28 August 2025
Rated 5 out of 5 stars

(CERS) Ceredigion Enhanced Rider Scheme

Attended a course Roger was delivering in my capacity an Enhanced Rider Scheme Instructor today. The classroom based theory elements were well laid out with plenty of useful information for the candidates and delivered to the highest standard.

I was most impressed with his attention to detail and highly detailed explanations during Q&A throughout the classroom session.

A throughly enjoyable day! Cheers Roger!

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

This is the type of customer service I want, placed the order, paid, received confirmation email, order delivered within 48 hours, one happy customer who will be back.

26 June 2025

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