Motowales Reviews 

219
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional professionalism across all interactions. Customers frequently praise the staff and team members for providing first-class advice, maintaining brilliant communication, and ensuring a welcoming atmosphere during visits. Consumers are extremely satisfied with the fantastic product quality, noting that items match descriptions perfectly and ordering online is completely straightforward. People also highlight the remarkably fast delivery times, secure packaging methods, and prompt dispatches that ensure purchases arrive safely and right on time. Buyers consistently mention that they would gladly recommend the business to others and look forward to placing future orders.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fantastic knowledge and a... See more

Product

Consumers find product to be positive, expressing satisfaction with high quality items and excellent build.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast shipping speeds and... See more

Staff

Customers had positive experiences with staff, highlighting their fantastic product knowledge and... See more

Order

Users describe positive interactions with order processes, highlighting smooth and straightforward purchases... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just completed a 4 day tour of Southern Ireland with MotoWales and can only recommend Roger and his team for a superb event nothing was to much trouble. The routes were modified to suit the weather a... See more

Rated 5 out of 5 stars

Easy to order online. One of the items wasn’t in stock at the time of ordering (nor anywhere else, so not Motowale’s fault) but I was kept informed about progress. I was given the option to have par... See more

Rated 5 out of 5 stars

I attended the Ceredigion ERS Scheme on Friday, and was paired with Roger. The day was great with clear information in the morning classroom session and great learning tips during the afternoon ride.... See more

Rated 5 out of 5 stars

First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (pannier... See more


Company details

  1. #10 of 41 best companies in Motorcycle Equipment Store

Written by the company

MotoWales provide Denali lighting and accessories for your motorcycle. Advanced Rider Training, Rider Development and tours available. MotoWales a 2 and 4 wheel enthusiastic business based in south Wales specialising in adventure products for all vehicles and post-training for Motorcyclists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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4.9

All reviews

(219)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

All as shouls

18 July 2024
Motowales logo

Reply from Motowales

Thank you Kevin, can we ask why only 4 starts please, how can we improve? We believe your order was paid and shipped the same day, and received the following day. Grateful to understand how we can improve please.

Rated 5 out of 5 stars

Great set of lights and horn fitted

Great set of lights and horn fitted, staff excellent, thorough pre handover given

27 June 2024
Motowales logo

Reply from Motowales

Thank you Ian, a great customer, let us know when you are passing.

Rated 5 out of 5 stars

I really appreciated the opportunity to…

I really appreciated the opportunity to attend the Dragon enhanced Rider course today with Roger.
The session was everything I had looked for.
Roger took the time to talk and help me complete to the session.
I would recommend Motowales to anyone looking wanting to do the Dragon Rider course.
Thank you again Roger really top guy

7 July 2024
Unprompted review
Motowales logo

Reply from Motowales

Thank you Mr Kendrick, feedback passed back to Roger. Safe travels.

Rated 5 out of 5 stars

Motowales Denali

Perfect online retailer. Range of products, support are fantastic. I have bought several Denali product. Shipment was very fast. Recommend this shop

31 May 2024
Motowales logo

Reply from Motowales

Thank you Igor, any problems please let us know - we are here to help.

Rated 5 out of 5 stars

Denali light fitting

Great communication.
Friendly atmosphere.
Roger knows his products and does a great job.
Would not hesitate to recommend and will definitely use his services again.

17 May 2024
Motowales logo

Reply from Motowales

Much appreciate Andrew, feedback shared back to Roger - we aim to provide a great and friendly service.

Rated 5 out of 5 stars

easy to deal with

easy to deal with. Good prices and free delivery, within reasonable time.

10 May 2024
Motowales logo

Reply from Motowales

Thank you Gary.

Rated 5 out of 5 stars

Excellent

Great price, excellent customer service and very pleasant to deal with.

7 May 2024
Motowales logo

Reply from Motowales

Thank you Darren, glad we helped.

Rated 5 out of 5 stars

very good service

looked around for a gs-911 found moto wales had one at a good price ,all round very good service would use moto wales again 👍

3 May 2024
Motowales logo

Reply from Motowales

Thank you Add.

Rated 5 out of 5 stars

Great customer service

I said that I needed a part for the weekend and it was dispatched that day and arrived the next. 5 stars,

1 May 2024
Motowales logo

Reply from Motowales

Thank you Mark, glad we could help.

Rated 5 out of 5 stars

Arrived as promised well packed.

Arrived as promised well packed.

2 April 2024
Motowales logo

Reply from Motowales

Thank you for your feedback and glad your item arrived as promised, any problems please let us know.

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