Motowales Reviews 

217
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, expertise, and positive attitude. The quality of products, such as lights and panniers, is frequently noted as outstanding, with many pleased with their purchases. Reviewers also appreciate the smooth ordering process and clear communication received. Delivery is consistently described as fast and efficient, often exceeding expectations with quick dispatches and timely arrivals. Thoughtful touches, like free gifts or excellent hospitality during visits, are frequently mentioned by customers. The overall experience, from initial contact to product reception, is often highlighted as seamless and highly satisfactory.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its quality, efficiency, and... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the promptness and speed of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their fantastic knowledge, friendly... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just completed a 4 day tour of Southern Ireland with MotoWales and can only recommend Roger and his team for a superb event nothing was to much trouble. The routes were modified to suit the weather a... See more

Rated 5 out of 5 stars

Easy to order online. One of the items wasn’t in stock at the time of ordering (nor anywhere else, so not Motowale’s fault) but I was kept informed about progress. I was given the option to have par... See more

Rated 5 out of 5 stars

I attended the Ceredigion ERS Scheme on Friday, and was paired with Roger. The day was great with clear information in the morning classroom session and great learning tips during the afternoon ride.... See more

Rated 5 out of 5 stars

First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (pannier... See more


Company details

  1. #10 of 41 best companies in Motorcycle Equipment Store

Written by the company

MotoWales provide Denali lighting and accessories for your motorcycle. Advanced Rider Training, Rider Development and tours available. MotoWales a 2 and 4 wheel enthusiastic business based in south Wales specialising in adventure products for all vehicles and post-training for Motorcyclists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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4.9

All reviews

(217)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service at a great price

Very quick delivery at a great price. I had a problem with the gs-911 which was resolved very quickly.

Great service.

4 March 2024
Motowales logo

Reply from Motowales

Thank you for your feedback and hope the problem is now resolved.

Rated 5 out of 5 stars

Fast delivery & good range of gear.

Easily found what I wanted & it arrived in a couple of days.

21 February 2024
Motowales logo

Reply from Motowales

Thank you for sharing, much appreciated and if there is anything we can do help/advice please let us know.

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish!
Very knowledgeable, very friendly, great pricing and very quick delivery!

I really can’t fault these guys at all and I wish the likes of BT, Sky, EE etc would take a leaf out of Motowales’s book because these guys actually care.

Well done and thankyou.
Howard

15 February 2024
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Reply from Motowales

Thank you for your kind words...only if Carlsberg... :)

Rated 5 out of 5 stars

Great comms

Great comms, quick delivery too. What more could you want?
A free neck tube, lanyard and visor wipe - go on then!

23 January 2024
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Reply from Motowales

Wow....you got really lucky, 3 additional items FREE :) . Happy to show our thanks and thank you for your feedback.

Rated 5 out of 5 stars

Spoke to Roger at Moto wales about a…

Spoke to Roger at Moto wales about a product I was after and the information I received was great which helped me understand what was Best for me and the buying process was very simple
Would recommend them

20 December 2023
Motowales logo

Reply from Motowales

Thank you thank you thank you, another awesome customer. Much appreciate your response.

Rated 5 out of 5 stars

Easy shopping experience for me

Easy shopping experience for me. Great price and delivered quickly. Thank you

12 December 2023
Motowales logo

Reply from Motowales

No...thank you, thank you for choosing us and we are glad you had a great experience.

Rated 5 out of 5 stars

I really appreciated the opportunity to…

I really appreciated the opportunity to attend the Dragon enhanced Rider session with Roger, he was very friendly and welcoming. I was feeling nervous before the sesion, but quickly felt at ease, and was able to relax and enjoy the session. I learnt alot from him on the ride, and from his feedback and advice. Thank you so much😊

30 September 2023
Unprompted review
Rated 5 out of 5 stars

Great company, recommended!

Easy website to use. Good clear communication regarding delivery, which was super fast or would have been if Royal Mail 24 had got their act together (NOT Motowales' fault!) Their prices are very good indeed and for the item I was looking for the cheapest in the UK

15 August 2023
Motowales logo

Reply from Motowales

Thank You Carl, glad to know your order arrived. We’ll keep an eye on our courier service, it’s important to us.

Rated 5 out of 5 stars

5 Star MotoWales

Didn’t know which item to order, Roger advised which to buy, I Ordered Saturday and they arrived Thursday- what more could you ask for.
Excellent service from MotoWales.

28 July 2023

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