Researched the Nuaire products and decided on the one that was best for us. We found the Mould-stop advert on E@@@ and contacted them on the Monday morning. The response was enthusiastic and extremely... See more
Company replied
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See what reviewers are saying
Bought a Vectaire bathroom fan from these guys, cost £30 less than the next cheapest competitor. Arrived within the week. The product was exactly as described and fully working, well packaged wit... See more
Company replied
A brilliant service and company to deal with from start to finish. Replied quickly to emails and appointment booked quickly to look at the issue. Super helpful and honest assessment of house and the m... See more
Company replied
Wasn't sure if PIV would make any difference but within 24 hrs no condensation on Windows ,Air feels crisp and fresh. The whole house seams to warm up so much faster A great product and received g... See more
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Company details
Written by the company
Mould-Stop.co.uk is a one stop shop for all your domestic ventilation needs. Mould-Stop.co.uk is an independent company based in Cornwall, UK. We pride ourselves on selling tried and tested, market leading products, having superb customer service and excellent product knowledge. Our technical team are experts in ventilation and fully bpec qualified, so do drop us an email or call for advice. To contact the Mould-Stop.co.uk team, please email info@mould-stop.co.uk or call us on 01326 727101
Contact info
3 Chirgwin Road, TR1 1TS, Truro, United Kingdom
- 01326 727102
- info@mould-stop.co.uk
- mould-stop.co.uk
4.9
Excellent
208 reviews
Asks customers to review
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How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would have been 5 had they sent all 3…
Would have been 5 had they sent all 3 items! Once advised they were quick to apologise and send the missing item.
6 March 2020
Unprompted review
Reply from Mouldstop
Hi Philip,
Apologies for the mix up in the warehouse. I'm glad you were happy with the resolution.
Kind regards,
Leanne
Very prompt efficient service backed by…
Very prompt efficient service backed by expert advice
5 March 2020
Unprompted review
Reply from Mouldstop
Good afternoon,
Thank you for your positive review, we do try!
Kind regards,
Simon
Local Company
Pleasant staff good advise.
Slight delivery delay otherwise ok
17 February 2020
Unprompted review
Reply from Mouldstop
Good morning Mr Mann,
Thank you for your positive review. Apologies for the delay with delivery - we constantly review our delivery partners and change them as required.
Kind regards,
Simon
Reply from Mouldstop
Good afternoon Mr Dunster,
Thank you for you positive review, we do try!
Best regards,
Alan
Excellent service.
14 January 2020
Unprompted review
Reply from Mouldstop
Hi Tony,
Thank you for your positive review. We're pleased you had a good experience.
Kind regards,
Simon
Great service
16 December 2019
Unprompted review
Reply from Mouldstop
Hi Mr Fry,
Thank you for your positive review.
Kind regards,
Simon
Good service and prompt delivery
28 November 2019
Unprompted review
Reply from Mouldstop
Hi Elaine,
Thank you for your positive review. We're pleased that you were happy with the service.
Kind regards,
Simon
Good customer service
I messed up the address for my order. I contacted them the next day and it was rectified immediately. Received my order to the correct address.
25 November 2019
Unprompted review
Reply from Mouldstop
Hi Simon,
Thank you for the positive review.
Best regards,
Alan
Wasn't sure if PIV would make any…
Wasn't sure if PIV would make any difference but within 24 hrs no condensation on Windows ,Air feels crisp and fresh.
The whole house seams to warm up so much faster
A great product and received good prompted service.
Thanks
Will recommend this to everyone with damp issues
23 November 2019
Unprompted review
Reply from Mouldstop
Hi Tony,
We're pleased that you are happy with the product and the service.
Best regards,
Alan
Speedy
OMG - my online order was sat on the doorstep before I returned from the school pickup (within the hour!). Amazing!
22 November 2019
Unprompted review
Reply from Mouldstop
Hi Roisin,
It was easy enough for us to hand deliver to you as you're only twenty minutes from our warehouse!
I'm pleased you were happy with the service.
Kind regards,
Simon
Very helpful staff
Very helpful staff. Filters fitted perfectly, and reasonably priced.
19 November 2019
Unprompted review
Reply from Mouldstop
Hi John,
Thank you for the positive review. I'm glad I managed to source the correct filters for you.
Kind regards,
Simon
It was excellent service
It was excellent service
Fully satisfied with customer service
19 November 2019
Unprompted review
Reply from Mouldstop
Hi Abdur,
Thank you for the positive review.
Kind regards,
Simon
Reply from Mouldstop
Hi Richard,
Thank you for the positive review.
Kind regards,
Simon
Big saving on same purchase via Amazon
Goods as specified. Properly packed. Sent quickly. Far cheaper than dealing with same company via Amazon!
10 November 2019
Unprompted review
Reply from Mouldstop
Hi Geoff,
Thank you for the positive review. We keep our website prices cheaper than Amazon or eBay where possible.
Kind regards,
Simon
Great experience
Great experience, easy purchase and quick delivery as always
30 October 2019
Unprompted review
Reply from Mouldstop
Hi Adam,
Thank you for the positive feedback.
Best regards,
Alan
Reply from Mouldstop
Hi Ben,
Thank you for your 5 star review.
Best regards,
Alan
Good free advice as I was out of their…
Good free advice as I was out of their sister company installation range. Quick next day delivery and gave aftersales technical support efficiently
8 October 2019
Unprompted review
Reply from Mouldstop
Hi Danial,
Thank you for the positive review, we're pleased that you were happy with you experience.
Best regards,
Alan
To order online was simple and fast
To order online was simple and fast. The unit itself had been installed and works really well. Happy with purchase!
24 September 2019
Unprompted review
Reply from Mouldstop
Morning Gideon,
Thank you for the 5 star review and we're please that you are happy with everything.
Best regards,
Alan
Very helpful.Found a fan for me that…
Very helpful.Found a fan for me that was shown as out of stock.
29 August 2019
Unprompted review
Reply from Mouldstop
Good morning,
Thank you for your 5 star review. We do try to be as helpful as we can!
Best regards,
Alan
Fast efficient service.
29 August 2019
Unprompted review
Reply from Mouldstop
Good afternoon Mr Dawson,
Thank you for sharing your positive experience.
Kind regards,
Simon
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