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Review summary

Created with AI, based on recent reviews

Evaluating 256 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, politeness, and extensive knowledge. Customers frequently highlight the excellent service, noting that employees are efficient, thorough, and take pride in their work, often going above and beyond expectations. Many appreciate the clear communication, with staff explaining procedures in detail and offering helpful advice, which contributes to a stress-free experience. Reviewers also commend the cleanliness and tidiness maintained during and after the work, making the overall interaction very positive. The company's commitment to customer satisfaction is evident in the positive feedback regarding their responsiveness and the high quality of their products and installations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the courteous, prompt, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Product

Reviewers highlight positive aspects of the product, with many customers reporting that issues like mold have... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh D attended our home to install a new loft vent unit. Arrived on time and was very professional. Told us exactly what he would be doing at every stage and did a superb job. Left the area clean and... See more

Rated 5 out of 5 stars

Thank you to emma who came to do work in my dads house today she had alot of work to deal with and she done a very good job of it also left it clean and tidy after her My dads just came out of hospit... See more

Rated 5 out of 5 stars

Are engineer that come, was called Perry. He was very polite and very understanding and went above and beyond with the job that needed doing, and also gave us some good advise on future care of the pr... See more

Rated 5 out of 5 stars

The contractor was Joel. He introduced himself and told me exactly what he was going to do in detail. He was very polite and carried out the work without any disturbance to myself. Joel then explained... See more


Company details

  1. HVAC Contractor
  2. Property Surveyor
  3. Ventilating Equipment Manufacturer

Written by the company

Mouldex are a specialist mould, condensation and radon solutions provider.


Contact info

5.0

Excellent

TrustScore 5 out of 5

639 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service

Great service! Got straight to the job and even cleaned up after himself. Very informative as to what he was actually going to do. Daniel.H it was a pleasure meeting you. Thanks again!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The staffs are very nice and easy to talk to. Very professional and good at their jobs. I had a extractor fan installed in both my kitchen and bathroom and they did an excellent job. Daniel Hale did an amazing job. He cleaned the debris after installation which was very helpful. I will definitely recommend them.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Simon and Chris B did an outstanding…

Simon and Chris B did an outstanding job for me today.
Since moving into my property 1.5 years ago, I have had around 8-10 people round to check out my problem, which I had immediately as I moved in.
It was a big job and no one ever came back because of it, leaving me so frustrated.
Simon and Chris attended today and got the job done!
Very polite and friendly.
Thankyou

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Just like to say a big thank you…

Just like to say a big thank you toCRAICTL. Absolutely amazing service , and the house life very clean, very professional , Man thanks you are amazing ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent company

Absolutely excellent company, the representative they sent out was so lovely and so helpful, she knew exactly what was needed in my property and made recommendations where needed. She was highly experienced and extremely knowledgeable and absolutely lovely, one of the nicest people I have ever met. If all their representatives are like her, then they are the best mould company you could hire.
100% recommended. Thankyou so much 😊

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Anthony Brown

Anthony was a very professional and courteous workman. Very efficient and caring about the possessions where he was painting. Fantastic job done to a high standard

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Mouldex is worth a good review

Electrician from Mouldex carried out the works ie replacing extractor fan in the kitchen & bathroom, he was polite and kind enough to clean up the mess, his work was neat n tidy I would recommend mouldex to family and friends. He also asked if I had any questions which I appreciated

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Jeremy was very professional and very…

Jeremy was very professional and very thorough in identifying my mould/damp issues. He explained everything to me and listened to me as I explained the issues I have.
Excellent service and I feel the survey carried out was in depth and covered everything.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Jeremy was really polite and explained everything he was doing. And answered any questions I had.

12 January 2026
Unprompted review

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