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Review summary

Created with AI, based on recent reviews

Evaluating 256 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, politeness, and extensive knowledge. Customers frequently highlight the excellent service, noting that employees are efficient, thorough, and take pride in their work, often going above and beyond expectations. Many appreciate the clear communication, with staff explaining procedures in detail and offering helpful advice, which contributes to a stress-free experience. Reviewers also commend the cleanliness and tidiness maintained during and after the work, making the overall interaction very positive. The company's commitment to customer satisfaction is evident in the positive feedback regarding their responsiveness and the high quality of their products and installations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the courteous, prompt, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Product

Reviewers highlight positive aspects of the product, with many customers reporting that issues like mold have... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh D attended our home to install a new loft vent unit. Arrived on time and was very professional. Told us exactly what he would be doing at every stage and did a superb job. Left the area clean and... See more

Rated 5 out of 5 stars

Thank you to emma who came to do work in my dads house today she had alot of work to deal with and she done a very good job of it also left it clean and tidy after her My dads just came out of hospit... See more

Rated 5 out of 5 stars

Are engineer that come, was called Perry. He was very polite and very understanding and went above and beyond with the job that needed doing, and also gave us some good advise on future care of the pr... See more

Rated 5 out of 5 stars

The contractor was Joel. He introduced himself and told me exactly what he was going to do in detail. He was very polite and carried out the work without any disturbance to myself. Joel then explained... See more


Company details

  1. HVAC Contractor
  2. Property Surveyor
  3. Ventilating Equipment Manufacturer

Written by the company

Mouldex are a specialist mould, condensation and radon solutions provider.


Contact info

5.0

Excellent

TrustScore 5 out of 5

639 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great company.

Just like to say a big thank you to Jools, Dave and Luke who came out to assess my house, treat the walls and fit a new extractor fan/ PIV unit. Thoroughly impressed with their knowledge and professionalism. Everything was explained clearly and the house was left clean and tidy after the work was carried out. Cheers Gents!

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Anthony brown …

Anthony brown from Mouldex came and got stuck in with the job he needed to do , very quick , efficient and tidy and told us what we needed to know and how to go forward , highly recommend.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Extremely polite and respectful young man called Liam attended my property. I found him to be very helpful and keen to do a good job. Highly recommended.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Jeremy was super helpful

Jeremy was super helpful, he explained what couldn't be done and the reasons why, but he came up with solutions and we have a plan going forward!
I was kept informed on the morning of my appointment that he was on route and also received a text message to say he had arrived. Really happy with the outcome.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Just had a kitchen fan changed

Just had a kitchen fan changed . Denny Mann was my tradesman .Not only did he fit my fan well but he was so professional , polite and respectful . He took his shoes off when coming in the house and cleaned up after himself . Great ambassador for Moldex
Top stars !

22 December 2025
Unprompted review
Rated 5 out of 5 stars

We had heather come to our home today…

We had heather come to our home today to treat some mould and moisture we had within the property and her services was absolutely amazing such a lovely friendly person and upheld such professionalism the whole time she was here cannot recommend enough! was also very informative of all the issues that may be occurring and causing the problems. thank you so much!!!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Perry Wilson

Perry explained all the work that was carried out in detail, he was friendly and completed the work quickly and effectively. Highly recommend

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Extremely professional & friendly

Extremely professional & friendly , told me exactly what was to be done, got on with the job without any fuss, no mess left at all. Told me exactly what the unit did and how it will enhance the air in the house. The fitters name was Gaz.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Survey review

Jeremy attended to my property to cary out a survey. He was very professional attentive and polite. He answered all my questions with ease. Highly recommend mouldex.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Really impressed with the quality of…

Really impressed with the quality of work. Garth installed our ceiling condensation fans with great attention to detail—clean cuts, tidy wiring, and everything works exactly as it should. Communication was clear from start to finish, and the job was completed efficiently.

11 December 2025
Unprompted review

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