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Review summary

Created with AI, based on recent reviews

Evaluating 256 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, politeness, and extensive knowledge. Customers frequently highlight the excellent service, noting that employees are efficient, thorough, and take pride in their work, often going above and beyond expectations. Many appreciate the clear communication, with staff explaining procedures in detail and offering helpful advice, which contributes to a stress-free experience. Reviewers also commend the cleanliness and tidiness maintained during and after the work, making the overall interaction very positive. The company's commitment to customer satisfaction is evident in the positive feedback regarding their responsiveness and the high quality of their products and installations.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the courteous, prompt, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Product

Reviewers highlight positive aspects of the product, with many customers reporting that issues like mold have... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh D attended our home to install a new loft vent unit. Arrived on time and was very professional. Told us exactly what he would be doing at every stage and did a superb job. Left the area clean and... See more

Rated 5 out of 5 stars

Thank you to emma who came to do work in my dads house today she had alot of work to deal with and she done a very good job of it also left it clean and tidy after her My dads just came out of hospit... See more

Rated 5 out of 5 stars

Are engineer that come, was called Perry. He was very polite and very understanding and went above and beyond with the job that needed doing, and also gave us some good advise on future care of the pr... See more

Rated 5 out of 5 stars

The contractor was Joel. He introduced himself and told me exactly what he was going to do in detail. He was very polite and carried out the work without any disturbance to myself. Joel then explained... See more


Company details

  1. HVAC Contractor
  2. Property Surveyor
  3. Ventilating Equipment Manufacturer

Written by the company

Mouldex are a specialist mould, condensation and radon solutions provider.


Contact info

5.0

Excellent

TrustScore 5 out of 5

639 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant company

I've had Emma attend my home today to fit 3 different fans. She answered all my questions before starting the work and was very friendly and professional. The drilling made a mess as expected and Emma cleaned it all up. Except for the fans I wouldn't have known she had been here. I highly recommend Emma and I can't thank her enough.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Mouldex attended my property and…

Mouldex attended my property and arrived right on time. Marlon and Dayton, the two engineers, were very professional and polite throughout the visit. They did a great job with the work and made sure to clean up after themselves. I’m very pleased with the service and would highly recommend Mouldex to anyone needing their help.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Did the job very efficiently and mess free, the pair of gentlemen was very kind and respectful to talk to. Would definitely recommend to anyone having any issues with damp/mould

3 December 2025
Unprompted review
Rated 5 out of 5 stars

An excellent service provided by Jeremy

An excellent service provided by operative Jeremy. He was polite, helpful and explained everything very clearly. Felt very safe allowing him in my home. Explained next steps clearly too. Thanks Jeremy!

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Chris B

Chris B. was very professional, polite and time efficient. Thanks for a good job.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Mould and damp expert

Turned up on time, lovely manner very respectful of my property and very professional at his job I would like to say thank you to Mark who was my surveyor and going the extra mile thank you.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Mould inspection visit

Jeremy the technician from Mouldex
He is very professional and polite he took me through the whole process and explained everything he’s very helpful was pleasure having him in today.
Thank you.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Extractor fan fitted

I had the lovely Chris B come out to fit an extractor fan in my bathroom (and the kitchen one will be fitted later due to a separate issue). He was incredibly thorough with his work and explained the whole process clearly, letting me know what he was doing at each step. Overall, he was very friendly, professional, and helpful. 10/10 — amazing customer service! Thank you again.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Dan H was very friendly

Dan H was very friendly, polite and very informative . Completed job efficiently and quickly . Looked at all alternatives before me choosing esoterically better for me . Highly recommend him and Mouldex for their workforce*****

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Mould inspection

Jeremy who came to the house was lovely , He did a amazing job inspecting everything & talked me through it all , why I was getting the mould & damp & what he is going to put in his report what needs doing & he loved my dog so that’s always a bonus.

21 November 2025
Unprompted review

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