Mountain Crest Gardens Reviews 

2,853
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly fast shipping and exceptional packaging that keeps delicate plants safe and secure during transit. Gardeners truly love the beautiful, healthy variety of succulents they receive, consistently noting that items arrive in fantastic shape and wonderful condition. Some reviewers were not happy with occasional quality issues, mentioning that a small number of plants arrived damaged, heavily rotted, or with completely spilled soil. A few consumers also experienced frustrating order problems, such as missing items from their boxes or shipments that did not match the website pictures at all.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing delight over healthy, beautiful... See more

Quality

People report positive experiences with quality, expressing delight over the beautiful, healthy, and unique... See more

Delivery service

Users describe satisfaction with delivery service, frequently highlighting wonderful shipping and prompt... See more

Order

Customers had mixed experiences with order, as while many reviewers expressed great satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The 6 plants arrived promptly and in excellent condition! The Blue Chalk plant was a bit rough looking, droopy and wilted. A little water and a good night's sleep and now he looks great! I highly reco... See more

Rated 5 out of 5 stars

By far the best nursery I have ever purchased from. Not only were the succulents well packed , all on sale and very great size for a 2 in. pot. They looked exactly as pictured on website. Will defin... See more

Rated 5 out of 5 stars

My coworkers & I were looking for a large succulent arrangement to give to our boss for her upcoming work anniversary. I wasn't really finding what I wanted to I reached out to Mountain Crest Gardens... See more


Company details

  1. Nursery
  2. also in
  3. Home Furniture Shop

Information provided by various external sources

We ship year-round to all 50 states. Large variety of named succulent plants available: Sempervivum, Sedum, Echeveria, Crassula, Senecio, Tillandsia, Kalanchoe, Haworthia, and affordable bulk trays.


Contact info

4.2

Great

TrustScore 4 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(2,853)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Disappointed…

When I received the three plants and opened the package 75% of the plant stems were brown; also one plant only had two stems. Very disappointed.

6 August 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful succulents!

The succulents I received were beautiful, only two were damaged after their long journey. So far they are doing well in their new home. The directions that were provided for planting and care were great! Only wish there had been a bit more variety in the plants I got but they are very healthy looking.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful rare finds

Beautiful rare finds. Lost some leaves with shipping. Now that the cactus are potted and settling in, there are new leaves coming through.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Nevermind the heatwave!

Despite the intense heatwave here in central California, 8 plants that I ordered arrived in good condition via USPS. They were potted and watered thoroughly with great result, and seem to be thriving. Not my first order from MCG. Always pleased. Wish I could post their pretty potted selves.

12 July 2025
Unprompted review
Rated 1 out of 5 stars

My plants arrived wilting and stressed…

My plants arrived wilting and stressed from shipping. I emailed support and sent them the photos of the plants but never got a reply. I recommend to not order any plants during summer weather if the plants don't do well with heat.

25 June 2025
Unprompted review
Rated 1 out of 5 stars

This company was great 4 or 5 years…

This company was great 4 or 5 years ago. Unfortunately the bigger they became the less satisfying the products they are sending out. I have received plants with mealy bugs on them twice now. They also removed the hen and chick assortment and a lot of the cutting section. The last time I spent 100$ on the plant assortments and mystery plants. I received multiples of the same plant and they were packed loosely in peat moss and not a fast drying succulent mix. They had just been divided or barley rooted and set in these pots. It was a huge mess in the shipping box with plant pieces and dirt everywhere. Not worth the increase in cost especially when they send mealy bug along with it.

4 May 2025
Unprompted review
Rated 3 out of 5 stars

Multiple Issues

I didn’t like that the website kept emptying my cart as I was trying to decide what to buy over a period of a few hours. I am disappointed that the order was shipped over a holiday weekend. It should have been shipped earlier or waited until after the weekend. Lastly, I am very disappointed that one of the items is grafted when neither the description or photos stated or showed it to be grafted.

27 May 2025
Unprompted review
Rated 1 out of 5 stars

Delayed delivery for no reason - arrived AFTER event

Ordered 120 succulents for a Mother's Day event at our elementary school. The succulents were not shipped out the week they were supposed to, and now we are still waiting on them. They will arrive 2 days AFTER the event, leaving 120 children without presents for their moms. Their customer support has not been helpful.
After spending $1000s with them over the years for this project, we will be taking our business elsewhere. Beyond livid!

6 May 2025
Unprompted review
Rated 3 out of 5 stars

Plants are lovely but....

Plants are lovely! They shipped well! Just took forever to get and I was dissapointed as I had an Earth Day event with customers and had to go and pay top dollar for a lesser product. I think the website/shipping details are a bit deceiving. I ordered on April 18th and got them on the 29th

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Small can be deceiving

This was my first (but not my last) purchase of houseplants. Being retired and no longer driving, it is difficult to find "new" plants. I received 2 small (almost tiny) pots of a mlticolor succulent and just shook my head. I gave them some water and put them near a bright window and within 2 days they were a healthy size and shape and displaying their colors!

13 April 2025
Unprompted review

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