Mountain Crest Gardens Reviews 

2,854
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly fast shipping and exceptional packaging that keeps delicate plants safe and secure during transit. Gardeners truly love the beautiful, healthy variety of succulents they receive, consistently noting that items arrive in fantastic shape and wonderful condition. Some reviewers were not happy with occasional quality issues, mentioning that a small number of plants arrived damaged, heavily rotted, or with completely spilled soil. A few consumers also experienced frustrating order problems, such as missing items from their boxes or shipments that did not match the website pictures at all.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing delight over healthy, beautiful... See more

Quality

People report positive experiences with quality, expressing delight over the beautiful, healthy, and unique... See more

Delivery service

Users describe satisfaction with delivery service, frequently highlighting wonderful shipping and prompt... See more

Order

Customers had mixed experiences with order, as while many reviewers expressed great satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The 6 plants arrived promptly and in excellent condition! The Blue Chalk plant was a bit rough looking, droopy and wilted. A little water and a good night's sleep and now he looks great! I highly reco... See more

Rated 5 out of 5 stars

By far the best nursery I have ever purchased from. Not only were the succulents well packed , all on sale and very great size for a 2 in. pot. They looked exactly as pictured on website. Will defin... See more

Rated 5 out of 5 stars

My coworkers & I were looking for a large succulent arrangement to give to our boss for her upcoming work anniversary. I wasn't really finding what I wanted to I reached out to Mountain Crest Gardens... See more


Company details

  1. Nursery
  2. also in
  3. Home Furniture Shop

Information provided by various external sources

We ship year-round to all 50 states. Large variety of named succulent plants available: Sempervivum, Sedum, Echeveria, Crassula, Senecio, Tillandsia, Kalanchoe, Haworthia, and affordable bulk trays.


Contact info

4.2

Great

TrustScore 4 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(2,854)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

I got my order on time and its perfect…

I got my order on time and its perfect as always! Thank you so much Mountain Crest! I’m literally never buying succulents anywhere else and I always tell my friends about you all!! Thank youuuuuu :’)

17 June 2022
Unprompted review
Rated 5 out of 5 stars

The plants were alive and great…

The plants were alive and great condition. My mystery freebie was beautiful. My own fault for not paying attention to sizes so they were much smaller than anticipated but now I can watch them grow more.

17 June 2022
Unprompted review
Rated 5 out of 5 stars

Will ALWAYS order from Mountain Crest, and always recommended

I accidentally ordered one plant that I didn't mean to, it timely responded to, cancelled, and refunded prior to shipment. One that I received didn't look it's best. They promptly offered to replace (if available), refund, or credit + 10%. This is the first order after setting up an account with Mountain Crest, but I've placed many orders prior to this. This is the first time I've had to contact them for any reason and am completely satisfied and will continue ordering from them often. Definitely my favorite place to go for my succulents and cacti!!! 💗💗💗

16 June 2022
Unprompted review
Rated 5 out of 5 stars

Thanks!

As always, I was pleased with the plants I received & the quick shipping. I was really excited to see a refund had been credited to my order. I had question a 10% discount & it was explained to me that it did not include sale items. I was bummed & felt it should have been stated in the booklet with the discount information, but could understand their policy. Thanks MCG for valuing your customers. I appreciate that!

15 June 2022
Unprompted review
Rated 5 out of 5 stars

Order came in good condition in good…

Order came in good condition in good time. Appreciated the free plant replaced the one that died from my previous order (Semp. 'Lemon Babies'). Would much prefer no packing materials that are not eco-friendly, ie no styrofoam. Starch or myco-foam? I am adamantly avoiding that material, and always compost or recycle the other materials you use (ie crinkle paper).

13 June 2022
Unprompted review
Rated 5 out of 5 stars

Shipping can be longer than I would…

Shipping can be longer than I would like, but even so, I was still very excited to get my first plant from you guys. I am very happy with the packaging, and a bonus plant came with it. I am ordering another new plant from y'all today!!! Thanks!!

13 June 2022
Unprompted review
Rated 4 out of 5 stars

4 out of 5 Star Rating

I give them 4 stars only because 3 plants should not have been shipped with the condition they are in. I placed three orders and they were all great except 3 were in poor shape, and not due to shipping issues.!They are really good at replacing poor quality plants so I am always really happy with this company. I realize humans pack the plants and sometimes they just don’t pay enough attention to how bad of shape they are in when they place them in the box. I ordered roughly 25 plants and only three bad is a pretty good percentage. I will continue ordering from this company as they always make good on their mistakes.

12 June 2022
Unprompted review
Rated 5 out of 5 stars

Love it!

Delivered fast and packaged well. Healthy plants. I'm new to growing succulents. I wish my mystery gift was identified. :-) But, thank you for the gift. I will be fun to see it grow.

12 June 2022
Unprompted review
Rated 5 out of 5 stars

Very impressed! Love my new succulents!💜🙂

I was thrilled to receive my plants and on a timely manner too! They are absolutely fantastic! I ordered on for me and one for my nephews wife. He passed away in May and shes rightly feeling blue. I know she like succulents and I am so very confident that it will bring a little sunshine to her life.

12 June 2022
Unprompted review
Rated 5 out of 5 stars

I like my plants

I like my plants

Nice packaging and the plants arrived neatly and healthy! Settling them in by a sunny window for a while.

11 June 2022
Unprompted review
Rated 5 out of 5 stars

Obsessed

My split rocks arrived in great condition! Thank you also for the sedum cutting! I love it!!

11 June 2022
Unprompted review

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