Mouse House Cheese Company Reviews 

313
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers had a great experience with this company. Many customers consistently praise the quality and deliciousness of the products, highlighting the great selection and variety of flavors available. People appreciate the excellent presentation of the items, often noting how well they are packed and their suitability as gifts. The customer service is frequently described as exceptional, with many reviewers commending the helpful and pleasant staff who go above and beyond to resolve issues. However, some customers also noted significant issues with order tracking and communication, experiencing delays in dispatch notifications and updates. There are also instances where delivery services were inconsistent, with some parcels arriving late or with problems, and a few people received moldy or unsatisfactory products. A small number of reviewers expressed strong dissatisfaction with the quality of certain cheeses, describing them as unappetizing.

What people talk about most

Product

People report positive experiences with product, often praising the wonderful quality, fantastic price, and... See more

Order

Consumers find order experiences to be ambiguous, with some praising an easy ordering process and prompt... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising prompt delivery and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the wonderful quality of products and... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Mouse House cheeses. Always look great on a buffet table at functions etc. Had a minor hiccup with a recent order in that a brand new flavour had not made it off the production line in time... See more

Company replied

Rated 4 out of 5 stars

The product is great and we appreciate that. But ordering through the website is confusing and it is not always clear that an order has been registered and the correct address noted. Seems to get the... See more

Rated 4 out of 5 stars

Took a week before order was despatched, no communication to tell me when picked or likely delivery date. Good long dates on cheese received. Have had the cheese before so expect they’ll be good. Howe... See more

Rated 4 out of 5 stars

Good choice of products although some hamper items might not have been available. The only issue is the inadequacy of timely order tracking, although the delivery was actually on time

Company replied


Company details

  1. Cheese shop

Written by the company

We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.


Contact info

3.9

Great

TrustScore 4 out of 5

313 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.9

All reviews

(313)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent choice of flavours. All the ones my family have tried have been well appreciated. All are tasty and creamy. Delicious. Would certainly recommend for all lovers of cheese.

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Good quality

I have had three orders from the Mouse House Cheese Company and am very impressed. The quality of the cheese is excellent and I enjoy all the different flavours. I would highly recommend this company

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Mouse House Vintage cheese

Our favourite cheddar cheese for many years is a Black Bomber. However the Mouse House Vintage cheese was included in a Christmas hamper gifted to us. Absolutely gorgeous. Purchase is very straightforward on-line and delivered within 2 days or so. It works for us.

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Returning customer

Competitive prices and selection of truckles. We used their shop in Lincoln a couple of years ago, whilst on holiday, but have had to cut down on what we consider to be "treats" during the cost of living crisis. Goods arrived as described and on time.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent cheese

Excellent cheese, excellent prompt delivery, cheese arrives very well packaged. Have ordered several times now, never disappointed, however my hips are expanding!
Highly recommended company.

28 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products, full of flavor, prompt delivery and value for money. What else could you need. Would highly recommend

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Yummy cheese!

Like some other customers, first bought these truckles from QVC and since then I order direct from MH.
My orders are delivered nicely packaged and the cheeses !!!! Oh my word they're excellent AND have always been long dated.
They can be frozen - I understand If you do freeze them, eat within a week of thawing. Never done this myself tho!
Thanks Mollie and team !!

28 March 2024
Unprompted review
Rated 4 out of 5 stars

Great cheese

Great cheese, love the selection available! Delivery was really prompt too. Only change i would make is to the website, can be hard to change the number of truckles when shopping online. Otherwise, will be ordering again and again!

27 February 2024
Unprompted review

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