I love Mouse House cheeses. Always look great on a buffet table at functions etc. Had a minor hiccup with a recent order in that a brand new flavour had not made it off the production line in time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product is great and we appreciate that. But ordering through the website is confusing and it is not always clear that an order has been registered and the correct address noted. Seems to get the... See more
Took a week before order was despatched, no communication to tell me when picked or likely delivery date. Good long dates on cheese received. Have had the cheese before so expect they’ll be good. Howe... See more
Good choice of products although some hamper items might not have been available. The only issue is the inadequacy of timely order tracking, although the delivery was actually on time
Company replied
Company details
Written by the company
We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.
Contact info
34 Steep Hill, LN2 1LU, Lincoln, United Kingdom
- enquiries@mousehousecheese.co.uk
- mousehousecheese.co.uk
3.9
Great
313 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service and lovely cheeses
We are returning customers and are enjoying our latest purchases from Mouse House. We did not receive our order after six days and were advised that it had been misplaced. A replacement was arranged and delivered promptly.
22 February 2024
Unprompted review
Quick delivery
Quick delivery, super product, very tasty - good customer service, have already been a repeat customer.
5 February 2024
Unprompted review
I originally saw Mouse house cheese on…
I originally saw Mouse house cheese on QVC UK. Now I buy direct from them. The delivery time is good. The cheese taste’s lovely.
My only moan would be that I bought a Christmas hamper last year (2023) One of chutneys was so nice I tried to purchase it on my last order. But you only get it if you’re buying a hamper. Something to think about Mouse House.
But I love your cheeses.
6 February 2024
Unprompted review
Poor follow up to initial complaint
Writing a follow up for to the comical way this company reacts to its poor service! After not getting a response I had to open a case with my bank to try and get my money back. They only then replied saying they would refund me. Nearly a month later I am still awaiting my refund. I then see they have replied to my initial review on here about their poor service saying it had been resolved, when it has not 😂
7 February 2024
Unprompted review
We love mouse house cheese
We love mouse house cheese. The flavours all taste as advertised. The quality is excellent. Have ordered on several occasions and they deliver promptly. Highly recommend. ❤️♥️🧀
2 February 2024
Unprompted review
Reply from Mouse House Cheese Company
Hello,
Thank you so much for your lovely review so glad you have enjoyed them.
Mollie
Fantastic cheeses
Fantastic cheeses. Lovely creamy and flavoursome. Each one us so different and so tasty. The chilli cheese and mature cheddar truckles are to die for. Highly recommended.
24 January 2024
Unprompted review
Reply from Mouse House Cheese Company
Hello,
Thank you so much for your lovely review so glad you have enjoyed them.
Mollie
Superb Cheese
Originally discovered Mouse House through QVC. Now order direct from them. The cheese is superb and extremely tasty with a good range of real delicious flavours. The products are safely and securely packed. Despite what some reviews are saying, I have found the company to always be polite and helpful.
As Cheese Lovers we certainly would recommend them.
8 January 2024
Unprompted review
Reply from Mouse House Cheese Company
Hello,
Thank you so much for your lovely review so glad you have enjoyed them.
Mollie
Awful
I pre ordered a cheese box for a Christmas present - £35 - but it never arrived. I emailed them several times leading up to Christmas and kept getting fobbed off with the it's on its way, it will be there in time for Christmas... Well it wasn't and still hasn't arrived. I was then told if it didn't come on Sat 23rd Dec to let them know and they would refund me. I emailed them only to get an an auto response telling me they were now closed until the New Year!! Since then they have fobbed me off times over regarding my refund, which I still have not received. It is now with Paypal to resolve. Terrible company and abysmal customer service.
23 December 2023
Unprompted review
Reply from Mouse House Cheese Company
Hello,
I'm every so sorry to hear the experience you received- please be assured this is not the standard we aim to provide. I'm glad to see this has been solved with the custom service team.
Mollie
Fabulous selection of cheeses
Fabulous selection of cheeses, all delicious. Fast delivery and an easy to navigate website. Definitely recommend.
15 December 2023
Unprompted review
I would avoid
I would avoid! Bought a selection of cheese for Christmas at the beginning of December. Contacted them a week before Christmas as I was yet to have my cheese delivered. I was fobbed off multiple times saying it has been dispatched but I had no dispatch notice or tracking number. Was told delivery would be guaranteed before Christmas, never arrived. I paid via paypal so was able to open a case for a refund. A complete let down and won't ever buy again.
11 December 2023
Unprompted review
Reply from Mouse House Cheese Company
Hello,
I'm every so sorry to hear the experience you received- please be assured this is not the standard we aim to provide. I'm glad to see this has been solved with the custom service team.
Mollie
Ordered back in October for delivery…
Ordered back in October for delivery but nothing arrived, we emailed before Christmas and got assurances that the order would arrive. Have emailed again and asked for a refund, no apology, suggested they might have apologised for the poor service, the response was that they had refunded the money and it was Royal Mails fault.
25 December 2023
Unprompted review
Reply from Mouse House Cheese Company
Hello,
I'm every so sorry to hear the experience you received- please be assured this is not the standard we aim to provide. I'm glad to see this has been solved with the custom service team.
Mollie
Sent a gift to a friend who said it was…
Sent a gift to a friend who said it was brilliant.
20 December 2023
Unprompted review
Glorious cheese
Lovely choice of cheese arrived safely and have a good date though they will be gone by new years absolutely love the whiskey and orange cheddar
21 December 2023
Unprompted review
The cheese is gorgeous and always…
The cheese is gorgeous and always arrives super quickly.
19 December 2023
Unprompted review
Absolutely brilliant company I got…
Absolutely brilliant company I got quite a few orders now . The Christmas hamper was beautiful , I have had no issues whatsoever with the company and the cheese is out of this world . Thank you Mouse House Cheese Company
24 December 2023
Unprompted review
Wish I could score zero stars
I ordered a cheese truckle hamper in October to be delivered to friends for Christmas. I have been repeatedly lied to about the delivery date, starting with a promise it would be delivered w/c 11th December. It is now 23rd December and it has not been received. My last email from them guaranteed delivery by Royal Mail yesterday. Do they really send out fresh cheeses by post?? Today I have received an out of office till January email from them. I only hope I can get a refund then. Disgraceful customer care. Recommended you avoid at all costs.
23 December 2023
Unprompted review
Reply from Mouse House Cheese Company
Hello,
I'm every so sorry to hear the experience you received- please be assured this is not the standard we aim to provide. I'm glad to see this has been solved with the custom service team.
Mollie
TERRIBLE SERVICE ( ACTUALLY
TERRIBLE SERVICE ( ACTUALLY, NO SERVICE AT ALL!!) HAMPERS NOT DELIVERED IN TIME EVEN WHEN OUR HAMPERS ORDERS WERE PLACE 3 WEEKS IN ADVANCE FOR CHRISTMAS, NO ONE IS ANSWERING THE PHONE. THE AGE OLD LAME EXCUSE BEING USED IS BLAMING IT ON THE COURIER COMPANY! WILL NEVER USE MOUSE HOUSE CHEESE EVER AGAIN NOR RECOMMEND THEM!
21 December 2023
Unprompted review
Reply from Mouse House Cheese Company
Hello,
I'm every so sorry to hear the experience you received- please be assured this is not the standard we aim to provide. I'm glad to see this has been solved with the custom service team.
Mollie
Excellent range and quality
Excellent range and quality - arrived really quickly
8 December 2023
Unprompted review
Fabulous
Fabulous flavours, great quality & fast service I don't buy cheese from anyone else 🥰🥰
27 November 2023
Unprompted review
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