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Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and supportive approach, making complex processes much smoother. The service provided is frequently described as excellent, with many people highlighting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear, professional communication, whether by email or phone. People appreciate the proactive contact and regular updates, which contribute to a less stressful experience. However, some customers also noted that communication could sometimes be a source of additional stress, with messages occasionally left just before weekends, making timely responses difficult. There were also instances where clarity in emails was an issue, requiring further clarification.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the clear, timely,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently carried out a roofing survey for Move Plus and had the pleasure of dealing with Saray. From start to finish, her professionalism stood out. She was diligent throughout the process and main... See more

Company replied

Rated 5 out of 5 stars

We engaged MovePlus after having 3 sales fall through on our Mum’s house and beginning to lose hope. Faye at MovePlus was a pleasure to deal with and helped us reinvigorate the process, engaging with... See more

Company replied

Rated 5 out of 5 stars

Move plus has liaised the whole process of my house purchase. Faye, the team member responsible was extremely supportive and helpful. They would chase the various on going threads and kept on top of e... See more

Company replied

Rated 5 out of 5 stars

My move was a difficult one with a very demanding buyer. Louise was extremely helpful and very supportive throughout the whole process and was a great help when buyers threatened to pull out and deman... See more


Company details

  1. Asset manager services
  2. Property management company

Written by the company

Moveplus is the UK’s premier Part Exchange and Assisted Move Specialist, collaborating with many of the country's housebuilders to manage these schemes seamlessly on their behalf. Our dedicated team ensures a smooth and stress-free process for our clients, managing every step from the initial property valuation to the legal completion. With over 30 years of collective experience, we provide confidence, trust, and honesty in every aspect of the service we offer. Moveplus are fully committed to providing UK housebuilders with the highest quality advice, service and results available within the sector.


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I really appreciate the team at Moveplus

Even though the deal didn’t go through, I really appreciate the team at Moveplus for their patience and support throughout the process. They were professional, responsive, and never pushed—just genuinely helpful. Would definitely consider them again in the future!

10 October 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for the feedback :)

Rated 5 out of 5 stars

We had a brilliant experience working…

We had a brilliant experience working with Faye for both our property sale and purchase. She handled both transactions with exceptional ease and professionalism.

Communication was outstanding—Faye was super responsive to all our emails and phone calls, ensuring we were never left waiting for an update. She was great at keeping us fully informed every step of the way and proactively chasing all necessary parties to ensure everything was completed in a timely manner.

We would highly recommend her services. Faye truly made a stressful process feel straightforward and manageable.

26 September 2025
Unprompted review
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Reply from Moveplus

Thank you for the feedback, a lovely review :)

Rated 5 out of 5 stars

Louise has been brilliant

Louise has been an absolute god send for me... she has listened to every issue I have had, made me feel at ease and fixed so many issues.. can not fault her.. moving house is such a stressful time.. but all the obstacles that have been put in my way.. she has resolved all of them... can not rate her high enough

7 October 2025
Unprompted review
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Reply from Moveplus

Thank you for the feedback :)

Rated 5 out of 5 stars

We are in process of buying a house and…

We are in process of buying a house and Aaliyah from move plus is very polite, always is replaying to emails, and was updating us very often so we know whats going on.

29 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for the feedback :)

Rated 5 out of 5 stars

Outstanding Support from Faye!!!

I honestly don’t know how I would have got through the house process without Faye C from MovePlus (Colchester). From the very beginning, she was professional, friendly, and incredibly supportive. She handled everything seamlessly—liaising with estate agents, buyers, and arranging viewings—making what is usually a stressful process feel so much smoother.

What really stood out was not just her knowledge and efficiency, but the way she was always there to provide reassurance and keep me updated every step of the way. She went above and beyond, offering not only practical help but also emotional support, which made all the difference.

If you are looking to sell your home quickly and want someone who will genuinely have your back throughout the entire journey, I couldn’t recommend Faye and MovePlus highly enough!

19 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much :)

Rated 5 out of 5 stars

Thank You Nelle

Big Thank You to Nelle at Move Plus for helping me through this process! As a first time buyer I wasn’t really sure what I was meant to be doing but all the steps were clear and email responses were super quick! Highly recommend! 😊

1 October 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so so much

Rated 5 out of 5 stars

Wooooo hooo we got our dream house

Wooooo hooo we got our dream house. A huge thank you to Nelle who supported us through the process, she was great at comms and helped me along the way and was really reassuring - thank you Nelle.

1 October 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Woo hoo many thanks :)

Rated 5 out of 5 stars

Professional, supportive, and efficient – thank you Nelle!

I had the pleasure of working with Nelle Sackett at Move Plus during the offer process for my new home, and I couldn’t be happier with the support I received. From the very start, Nelle was professional, responsive, and incredibly helpful in guiding me through every step. She always kept me updated, explained things clearly, and made what could have been a stressful process feel smooth and straightforward.
Thanks to her efficiency and care, my offer was secured quickly, and everything was handled with great attention to detail. I truly appreciated her patience and the personal touch she brought to our communication.
I highly recommend Move Plus, and in particular Nelle, for anyone looking for a friendly, reliable, and professional service when buying a home.

1 October 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Very kind, thank you :) :)

Rated 5 out of 5 stars

Aaliyah Brown helped navigate the…

Aaliyah Brown helped navigate the process of placing an offer on a property for my mother. Her communication was clear and helpful and very much appreciated!

30 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so so much

Rated 5 out of 5 stars

DEFINATELY RECOMMEND MOVE+

Naomi was absolutely fantastic in getting our house sale and purchase over the line. She had to contend with our very difficult purchasers solicitors (who were a complete nightmare!), but Naomi worked diligently and professionally in chasing our chains solicitors and agents to keep the chain moving. I could not recommend Naomi and Move+ more highly! I would have no hesitation to use Move+ again in the future, and im happy to recommend Move+ to my friends and family. Many thanks Naomi for all your hard work, and all the best for the future!
Mark and Victoria Smith

25 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much :)

Rated 5 out of 5 stars

Excellent and professional sales negotiating service

My wife and I were very impressed with the customer service provided by Aliyah Brown. Aliyah has been highly professional and very supportive during the negotiation process on our property. Aliyah kept us informed throughout each stage of the negotiation process between two prospective buyers until the final offer was agreed. Thank you very much Aliyah.

23 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Very kind, thank you :) :)

Rated 5 out of 5 stars

Brilliant Service

From beginning to end, Nelle has been so efficient in responding to any questions or queries we had. With such quick reply times passing information was seamless. Couldn’t recommend enough so far!!

24 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Very kind, thank you :) :)

Rated 5 out of 5 stars

Big thanks to Nelle for facilitating a quick process!

Had an offer accepted with MovePlus acting on behalf of my vendors. Currently passed through to sale progression team. The team that handled the negotiations were top tier - fast and clear communication from Nelle so happy with the process so far!

17 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Very kind, thank you

Rated 5 out of 5 stars

Great Communication & Fast Payment

We recently completed a job for CJ at Move Plus and the experience was excellent from start to finish. Communication was handled entirely via email, but it was clear, professional, and very prompt throughout. Our invoice was paid straight away with no chasing required, which made the whole process smooth and straightforward. A pleasure to work with – we’d be happy to work together again in the future.

17 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Many thanks :)

Rated 5 out of 5 stars

Really professional and efficent…

Really professional and efficent service in progressing the start of a house purchase. I worked with Aaliyah who was extremely helpful and responsive.

17 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Very kind, thank you :) :)

Rated 5 out of 5 stars

Trustworthy company and staff -Moveplus

I recently had a contact with moveplus to deal with a property for sale in Cambridge.
Chelsea Gunn and Aaliyah Brown have been extremely helpful.
They have been very proactive and effective.
Very impressive of their professionalism in relation to customer services.
I would highly recommend Moveplus and two lovely ladies to friends and families.

15 September 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much :)

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