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Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and supportive approach, making complex processes much smoother. The service provided is frequently described as excellent, with many people highlighting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear, professional communication, whether by email or phone. People appreciate the proactive contact and regular updates, which contribute to a less stressful experience. However, some customers also noted that communication could sometimes be a source of additional stress, with messages occasionally left just before weekends, making timely responses difficult. There were also instances where clarity in emails was an issue, requiring further clarification.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the clear, timely,... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently carried out a roofing survey for Move Plus and had the pleasure of dealing with Saray. From start to finish, her professionalism stood out. She was diligent throughout the process and main... See more

Company replied

Rated 5 out of 5 stars

We engaged MovePlus after having 3 sales fall through on our Mum’s house and beginning to lose hope. Faye at MovePlus was a pleasure to deal with and helped us reinvigorate the process, engaging with... See more

Company replied

Rated 5 out of 5 stars

Move plus has liaised the whole process of my house purchase. Faye, the team member responsible was extremely supportive and helpful. They would chase the various on going threads and kept on top of e... See more

Company replied

Rated 5 out of 5 stars

My move was a difficult one with a very demanding buyer. Louise was extremely helpful and very supportive throughout the whole process and was a great help when buyers threatened to pull out and deman... See more


Company details

  1. Asset manager services
  2. Property management company

Written by the company

Moveplus is the UK’s premier Part Exchange and Assisted Move Specialist, collaborating with many of the country's housebuilders to manage these schemes seamlessly on their behalf. Our dedicated team ensures a smooth and stress-free process for our clients, managing every step from the initial property valuation to the legal completion. With over 30 years of collective experience, we provide confidence, trust, and honesty in every aspect of the service we offer. Moveplus are fully committed to providing UK housebuilders with the highest quality advice, service and results available within the sector.


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Moving House

This has been a very stresssful experience but Naomi Sharman has literally held our hand throughout. We have probably spoken to her nearly everyday for six months. During this time she has kept us updated, constantly putting our mind at ease. We couldn’t have done this without her.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you, Moveplus!

I think it is true to say that exchange and completion would not have got across the line without Faye’s hard work, coordination and diplomatic cajoling!!! We are very grateful to Faye and Moveplus, and can’t thank them enough for keeping on the case and making it all happen.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Had excellent support

Had excellent support and correspondence from Nelle throughout the process of getting our first offer secured. Everything was speedy, just at the end of the phone or email. As first time buyers, this has really supported us with this process. Would highly recommend.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to Aaliyah

Thanks to Aaliyah for the helpful and proactive communication throughout the first stage of our house purchase. We were always kept up to date with progress and she responded quickly to any questions we had. Thanks Aaliyah!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Louise was brilliant and made a very stressful process easier. She chased all parties involved and kept me updated everyday; which really helped me. It is so important to know what is going on and without Louise the process would have been much more stressful.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to Faye from Moveplus

I would like to say a big and well deserved thank you to Faye. Faye’s help with keeping us up to date with our purchase chasing up Solictors and Agents involved in our chain was so very helpful keeping us informed every step of the way and always responsive to emails and phone calls.
We found Faye so very reassuring when at times the process was quite stressful.

Would without a doubt highly recommend Faye to help with the buying and selling
process.

Thank you Faye

27 October 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for the kind review :)

Rated 5 out of 5 stars

Perfect support

Perfect support! Open and transparent communication, on progress of our Property sale, follow up always updated. Guidance given was knowledgable and always friendly and supportive for someone who hasn’t been in the process for many years. Thank you Leaha

31 October 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much :)

Rated 5 out of 5 stars

Swift process

We were bidding for a property and Nelle helped us make communication effective with the seller and bidding process. Overall she aided forwad the sales process effectively and swiftly

22 October 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Appreciate you taking the time to leave a review :)

Rated 5 out of 5 stars

Faye was super helpful and informative…

Faye was super helpful and kept us informed all the way through our sale and purchase. Although it was a stressful time as house selling and buying is Faye made us feel at ease that everything was being taken care of and getting our weekly updates on progression! Thank you so much Faye for getting us over the line!

20 October 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Many thanks :)

Rated 5 out of 5 stars

FAYE WAS GREAT

Faye and jess where great.It took nearly 5 months of stress hassle and completely useless solicitors.These two though kept us sane !!! Constantly more or less daily updates whether good or bad or No information to pass on.So communication from both was great but FAYE was the main one dealing with the house sale and purchase both together.I couldn't praise her highly enough she was great and deserves every plaudite that comes her way.Will even miss talking with her as never come across any with such a greater level of service
SO REALLY WELL DONE FAYE xx

20 October 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you so much for the kind review :)

Rated 5 out of 5 stars

First Job

We've recently completed a property clean having been contacted and instructed by CJ. It's been a pleasure to have worked with her throughout, with her proving to be professional, helpful and super nice to boot! We look forward to working with her again in the future.

10 October 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for the feedback :)

Rated 5 out of 5 stars

Amazing service provided

Aaliyah Brown of move-plus has been such an amazing professional, she encourages client engagement. She has been very helpful and supportive in guiding and directing us to the right people to help with our purchase. Excellent communication in updating us with progress.

14 October 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for the feedback :)

Rated 5 out of 5 stars

MovePlus used our services to go and…

MovePlus used our services to go and clean a property for them. We had contact with CJ who was very accommodating and helpful with the whole booking in process. After we had completed the clean CJ was very quick to email and praise the works we had completed.
We look forward to working with you again CJ.

13 October 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for the feedback :)

Rated 5 out of 5 stars

Above & beyond service

Louise has been an absolute superstar through the process, going above and beyond with fast and efficient communication, support and advice, I could not recommend her, or Move Plus more.

14 October 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for the feedback :)

Rated 5 out of 5 stars

Garden renovation

Many thanks to CJ for hiring us in to renovate a property garden in Lincolnshire, before the new owners moved in. The organisation and instruction from Moveplus was very efficient and clear, and enabled the job to go smoothly.

Mark McLellan
Plexfield Garden Services

14 October 2025
Unprompted review
Moveplus logo

Reply from Moveplus

Thank you for the feedback :)

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