United Moving & Relocation Services 

If I could rate a ZERO, I would!! HORRIBLE! They used their packing service, who put plastic cockroaches in some boxes (childish AF)! ALL boxes were terribly crushed and I learned they loaded and unloaded my ENTIRE house on and off of 5 trucks! After I complained, the woman I spoke to was HORRIBLE, and unprofessional- she hung up on me constantly and it was nearly impossible to get reimbursed for everything they broke. STAY AWAY! Move was from Houston to Atlanta.

So disorganized! The subcontractors did not wrap anything as I was told and they loaded half of my belongings and said "do you want the rest because it's going to cost you more!" Total scam. I will spread the word to everyone I meet!

This is a horrible company. Our antiques were destroyed! They are just brokers and then claim it is no longer responsible.they hired Atlantic movers. They were terrible and after going through their insurance they were to pay us $138. Which we still haven't rec

I will preface this review by saying I have only written one other negative review in my life. I never review unless I'm going to give 5 stars, or 1 star in the case that my experience was so horrifically bad I sincerely feel no one else must suffer the same fate.

All of the reviews on here must be fake because there is absolutely no way on earth this moving company could get 5 stars for anything. They have silver-tongued people running their phones but mark my words, these people are absolutely snakes. They must capitalize on the fact that "United Moving Solutions" is quite close to "United Van Lines", which is actually a reputable company unlike this unsavory group.

Amber and Shay, this one goes out to you. Shay lied to me, saying that "We own our own trucks, we aren't brokers!" Well then, how do you explain that the movers that actually showed up were driving an Enterprise truck?!

Okay down to business, here is what you need to know:
Like many of you, I put a request on movers.com to be contacted. I was working when I got the call and I took the second quote I got because hot mama, they gave me a deal! DON'T FALL FOR IT. YOU GET WHAT YOU PAY FOR. Pay a little more and save yourself the stress of dealing with these people.

I signed the contract.

Then they delayed my move several days. Shay on the phone said, "Sorry, we're just so busy right now!" Okay well then do a better job managing your company maybe?

On the day of the move I was given a window of 10am to 2pm. The movers did not show up until 7 PM!!!! No one is answering their phone after hours so these guys don't have to answer to anyone.

Finally my stuff is all packed up and out at 9 pm!

The next week, guess what, my drop-off date is delayed AGAIN. Amber on the phone promises me it will be a prompt 8 AM dropoff! And to their credit, through the date was delayed they were at least there at 8 am.

Here's where it gets sketchy again. The guys show up, this time in a white unmarked truck. At least it's not an obvious Enterprise rental again.
They tell me I have to pay before they unload the truck.
Look, I don't know about any of you but most moves I've had require payment AFTER unloading. You even can tip then, and trust me, when moves have gone well I've been so very happy to tip a hardworking individual rather well!

But it's almost like these people know they wouldn't get paid or tipped because oh goodness, my stuff was destroyed. My boxes were handled with absolutely zero care. They were brought in upside down and smashed. Dishes were broken! In terms of furniture, my TV stand was a lost cause. It was the sloppiest move I have ever seen.

Don't hire this company. Listen to the newer reviews on here and SAVE YOURSELF. United Moving Solutions is a scam of a business, poorly managed and full of lying snakes. Don't let them scam you, either.

This about company called United, whom their trucks parked in Zion Avenue. San Diego CA 92120
I never used their service but I see everyday few big moving trucks parked in the street, they even used the address of the business closed to they parked trucks, most of their trucks does not have any company names or any information, looks like they keep changing the names rapidly, you can see paints over old names over and over, I wonder if this is legal to park all this big trucks on the public street.

RUN AWAY-DO NOT USE-SCAM!!!

The adage "you get what you pay for" is Very True! They'll intentionally/knowingly under quote all of the other moving companies with no intention of honoring their quote!!!

They didn't send anyone from their company out to visually lay eyes on what all would be moved. Then when they do Finally subcontract out a moving company to come out to your home they schedule it so that you're within the minimum 72 hour cancellation timeframe so you'll forfiet your security deposit (ours would have been $3,800) knowing full well that we wouldn't have been able to secure another mover in such shorty notice!!!

We're considering filing a law suite against them for fraudulent business practices!

The estimated price they give you is not worth your items being lost, broken, and delivered almost 6 weeks after booking. I was charged an extra $700 (I only have a very small one-bedroom apartment full of goods) on top of the $1700 quote AFTER my goods had already been loaded up into the truck at pickup. I was never notified of the extra charges by the broker or the trucking company (was only told by my family who helped at pickup location). The customer service was rude and lacked any empathy when it came to discussing the move and services. I called multiple times, weekly, to check and see where my items were and when to expect delivery but was told every time that, "my items had legally 21 business days to be delivered and they didn't know exact location of my items". My couch is completely ruined, my dining room chairs and table are extremely scratched and scuffed, as well as miscellaneous items, such as photo frames and glasses, are all broken. When I asked the drivers about missing items at delivery, they told me that the items "weren't in the truck so had to have been in one of the boxes then" (which they were not). Upon delivery, one of the truck drivers even admitted that they would never have their belongings moved this way. I tried submitting a claim for the lost and damaged items but had to pay another $50 to submit the claim and was not guaranteed any sort of refund. I tried multiple avenues to contact a manager and was ignored and never acknowledged. I strongly advise against using this company!!

The reason we are giving one is as we cant give it in a negative or minus star.Let me tell you that this was the most frustrating move I had so far as I keep moving almost every 6 months or a year.
1. At the time of booking, they told that they can hold luggage for 30 days whereas Jeremy from Metro relocation threatened me that If i don't take delivery by 7/7, they will not deliver anything in future and he was shouting that storage is not free and he charged me $300 extra and he said that he will not deliver if i don't pay this additional amount. So this entire move costed me 2246 whereas quote was 1946.

2. The pick up guys didn't pack anything and they used the same boxes which we prepared with intention of helping them to make it faster. They just packed as it's without proper fulling the box and whey they are about to move 20 boxes, they said they can't accommodate anything more which is really surprising. As you remember, we discussed during the booking that they can adjust 5-10 more boxes as we can't give exact estimate during placing the order. As a result, I had a lot of stuff which I had to dispose off. They told me they wont even take lamps as they were not mentioned in the list. Do i need to inform you about 2000 plus items i own ? Is not that common sense?

3. It was subcontracted to some Metro relocation and they are so arrogant, stubborn and impolite to talk to the customer. As per this quote, i was given two days as move-date out of which second day was for buffer for move however I was not informed until Saturday 06/30 that they will move on 2nd day (2nd July). When the lady contacted me on that fateful Saturday, she told that they wont be coming before afternoon on Monday. When I expressed my concern that its late she said that is when they are coming , do you want me to cancel your order ( the tone was of a threat)? That was the start of the constant harassment of us as customers.And on 2nd July, They told that they can come after only late evening so its better let them come on Tuesday. We told that we can not delay the move after two days delay so they turned up at 8:30 pm which is quite late.

4. They did not wrapped the glass items and just dumped the stuff like a novice. So that they could charge more money by adding boxes but as they came late at night and were in a hurry to leave they just were not even ready to pick the entire stuff although we told them we will pay extra. This whole move was a harassment we were charged, overcharged, threatened, rudely dealt with at every step.They kept our stuff as a ransom and threatened if we do not get the delivery the time and day of their choice(although the contract had 30 days free storage) and threatened we might have to pick the stuff from Atlanta if we do not take it on Saturday. When we finally arranged they did not even bothered to call us( although was trying to reach them and told them just give us a call when you are 30 min away. Is that asking too much? As they wanted to put waiting charged as well. Looks like robbers and thugs are running this business. They charged us $300 for keeping the stuff for three days although they had in the contract that we can store for 30 days.

5. They came to deliver the stuff also at night and when we told that one entire box is missing they said we need to talk to metro relocation which again have subcontracted to some random guys and the truck on which they came didn't belonged to metro. So my stuff changed hands thrice.

NEVER USE THIS MOVING COMPANY!!

They are HORRIBLE!! From the sales people, to the managers, to their “Customer Service”!!

I had Ana as a sales person, and I told her I was in a tight budget so she gave me a low ball quote with a “300” discount. Little did I know, two days before the move I was told that I need a shuttle on both sides as well as pay for an elevator fee and additional fuel charges that were not charged up front.

I never signed my contract, and when I tried to cancel to get my deposit back I was not given my deposit back! They steal your money.

Their managers, Kim, Jennifer and Tammy was worst of all, did nothing to help. Someone from their customer service department called me and hung up on me!! Why is that person on your customer service team!!?

BEWARE OF THEIR ADDITIONAL COSTS AND RIDICULOUS FEES!! They’re all LIARS AND TAKE YOUR MONEY!!

The worst moving experience - beware of any company that charges by the square foot !!!
There are MANY Hidden charges that come into play at delivery time and were not disclosed fully at the time of making deal/estimate.
By the time you realize what has happened you bill will be much higher than previously discussed.

The delivery crew was HORRIBLE - rude, argumentive, insulting and left without finishing up saying that he no longer wished to waste anymore time with me!!!

I have filed a claim to address my grievances and can only hope that they will be resolved fairly

There was minor damage to a few of the furniture pieces.

I'll try to be as objective as possible and describe my experience so you can draw your own conclusions. I received about a 1300$ quote which seemed too good to be true (it was). Anyway, I set up my pickup date in Bloomington, IN for June 16/17. The drivers were a day late on June 18th and arrived at night. Overall not a huge deal but I had to initiate communication with the company to get answers which was aggravating. It wouldn't have been a huge deal with better communication. Anyway, when the foreman assessed my furniture the quote changed to 2300$. I'm going to assume that however this company does quotes is inaccurate because the amount of stuff I had matched closely with what I provided them in advance. At that point I had no choice but to accept and honestly, not a huge deal but kind of annoying. I will say that the movers did a great job wrapping my stuff up carefully so I'll give them a thumbs up on this specific aspect of the move. The real nightmare began soon thereafter. Since I didn't know my destination address in Austin, TX (I was driving down to select an apartment) I had to fill out a Destination Form (something like that) when I got my apartment which was the 24th of June. I was informed I needed to send it again the 27th. Form sent. Now the real nightmare begins. I wait and wait and wait with absolutely no information at all about when my household goods are going to arrive. I GUESS they guarantee it within 21 business days (I may have had a huge oversight at some point) but I distinctly remember thinking it was 3-10 business days when I paid the deposit. Maybe I missed some fine print that doesn't exist somewhere. Anyway I wait with intermittent communications with the company trying to get an idea of when my stuff will arrive. We come up on July 11th when I have to leave for 2 weeks for work. They won't be there by then so I assume I'll be able to get it immediately when I'm back. I return and can't even get in to contact with the dispatcher (I think?). Repeated calls and texts aren't responded to and I finally send an angry email to the company which yielded at least a call from the dispatcher. This goes on for almost three weeks with vague, nonsensical updates. I'm convinced my stuff is either lost or stolen at this point. I was wrestling with these guys for three weeks and alas, the stuff FINALLY arrives on August 11th. There were some obnoxious add-on charges like this BS 'elevator fee' and 'long carry' fee (which were actually on the Delivery Form I signed AFTER my stuff was picked up so I have no choice) which added about 400$ I needed to pay the guy before they offloaded my stuff. On the plus side, nothing was missing or damaged so I guess that's an extremely thin silver lining.
Overall I think the major issue for me was communication. Trying to get anything from these guys was impossible and stressful. You're in the dark about your stuff and this operation doesn't seem legitimate at all. Just look at the website, it looks like a child made it (shame on me for somehow getting blinded by the amazing initial quote). I would recommend selecting a national carrier with a strong reputation. You get what you pay for and I learned this the hard way. I would not recommend this company to anyone (well, maybe somebody I didn't like). I was in the military for 4+ years and they were able to move my stuff from Korea to upstate NY in exponentially less time than this company AND they provided me a delivery window that they stuck to. Just avoid this company, please.

I really wish I would have never used them. My things were picked up on 7/15/16 and here it is now 8/05/16 and still sitting on an air mattress. Amazingly enough when they were trying to get my business they wouldnt stop calling and once they got it I cant get a return phone call. Was promised (lied to) that it would be 7-10 days at most. I've tried calling their customer service that is supposedly 24/7 and get a voicemail message with the following sorry mailbox is full. I also have called numerous times their "direct line" also without a call back. Finally talked to Cynthia again this week after she promised that she would contact me as soon as my things were loaded on the truck. I called her (during business hours) to find out that it was in transit but and she apologized again very sincerely (lol) saying that she had just been notified and would file another "complaint" because it was unacceptable like she was actually concerned. So after being told that it was in transit and it would be friday or saturday or sunday they just werent sure when they would get to it the driver calls me at 630pm on Friday to let me know there is going to be another $350 charge because they can't pull the semi into the apartment complex and they are going to have to use a shuttle service. Not the drivers fault not blaming him at all but he still cant tell me when he will be here maybe tomorrow maybe sunday. But now that he cant drive the semi and trailer in here if I were to use the shuttle service he has no idea how soon I will get my things. DO NOT USE THEM! Again the guy Ron Ross that I talked to in the beginning of this nightmare was Johnny on the spot up until the contract was signed. Now again I sit here on Friday knowing that Cynthia wont be back in until Monday to return a phone call (I only know this because she informed me she doesnt work weekends and if she takes a day off no one answers her phone or returns calls) 24/7 customer service what a joke. I've called Ron, Cynthia, Customer service and the driver. Still no answers or calls back. I can't stress enough about not using them. The driver who called said he would contact dispatch and have them contact me but then he called back and said they would tomorrow. I am not paying them another penny. I will have them unload it on the street! Really wish I would have seen honest reviews before using them. And now as I go to post this I see other bad reviews with replys from their customer service they must be too busy surfing the net to answer the phone. But they have the apology down to a tee! And they can save their time replying to this one because it will fall on deaf ears.

We chose this company due to Emma Macpherson promising us our furniture would get delivered to us on the date needed. The dispatch company Group Movers has held up our furniture telling us "no guarantees " on delivery. they don't honor their contract with United Amanda at group movers states. They charged us an extra $75.00 to walk 25 feet to their truck. We have called the 1800 210 6086 for two days no one answers. No one seems concerned. DO NOT USE THESE PEOPLE!!!

I dont understand where all these good reviews came from, I trusted other movers "positive" experiences when basing my decision to move with this company and it couldn't have been a worse mistake. Not only did they show up 3 hours late and the workers didn't speak English but United wasn't even written on the truck! I specifically did not want to go through moving brokerage and my costumer service "consultant" assured me that this would not be the case. well they lied. This process was a nightmare, so normally I would call them up, however I never want to deal with these scammers again, all I can say is to all of you who are considering to move, do your research no matter how sweet talking they will be on the phone.

These guys were awesome!! I’ve hired them 2 times - one time for my office and another time for my house. During the entire process for both of these moves they were courteous and professional. They let me know a half hour before they arrived and I appreciated the heads up.

Three movers came for my two bedroom house, packing up everything properly as far as I could see. They were able to take apart all of my Ikea furniture and offered to reassemble in my new home, which they did! They made my move so much more comfortable!!

I appreciated the fact that I paid the flat payment, the same number that was on my contract in the beginning. I didn’t have to worry about the movers working slowly in order to make more since they weren’t being paid by the hour. Actually, I must say that my price did go up just a bit but embarrassingly it was my fault (I procrastinated adding a piece of furniture to my inventory and then forgot about it until the day of the move). They still only charged me the same flat rate per cubic feet that I had originally paid for everything else, which means that the price I was charged in the end would have been the same total if I had remembered to add the piece of furniture.

When I contracted my move with United I was sure I would have to deal with some problem at some point. I move around the country for work and I usually do the moving myself by renting a truck. Its more work and stressful but I don't have to worry about getting cheated or losing my belongings. After this experience, I will never move myself again. As long as I'm moving from a place this company will move me from I will always hire them.
Here are some details about my experience for future movers: I appreciated that I dealt with only one salesperson (being moved from one person to another is such a hassle, i hate repeatedly explaining things). He was great and always there when I called. He was able to answer all of my technical questions and incredibly patient with me. I appreciated how clear the contract was to understand. Even on my move day there were no surprises (I know, crazy for a moving company). I appreciated the way the movers handled my belongings. One box was dropped while unloading the truck but luckily it was just silverwear so no damage done. I appreciate that I was given no extra fees on pick up or drop off. I expected it to happen (as they are a moving company) and was prepared for it. Such a great surprise! But most of all I appreciate United for moving all of my stuff and organizing my move so now its over!
United, you are greatly appreciated in world of horrible movers.

United Moving & Relocation Services was great! In the beginning of the process I was worried because it felt like my sales representative (Jason) was going out of his way to make me feel special and loved. He chatted with me and would give me follow-up calls regularly. This was nice but it worried me because it seemed like he really needed my business and had the time to do all this. Man was I worried for no reason! I reluctantly signed with them and it was a fantastic decision. Everything was smooth from beginning to end. A framed picture got broken but I was there and saw it get broken so I know it really was an understandable accident. All really is forgiven for this! Thanks!

This is very strange for me. I never write reviews because I feel it’s a waste of time and the experiences are usually very general. But I just had to go against these feelings this time. United Moving was great and I want to help them get more customers. The moving crew came on time and explained everything to us. (Best part was no hidden charges!) The crew was respectful of my family’s things and efficient with loading and unloading them. I truly want to say thanks and show my gratitude to United Moving (and especially Becca!!) for making our move seamless!

My experience with this company is all right. To be fair long distance moving is just frustrating and probably not everything will go as well as planned.

Followings are the pros and cons of this moving company.

Pros:
1) Drivers were right on time. There were some parking issues at delivery, but the drivers did everything they can to make sure they delivered the stuff. I really appreciate their efforts (I think they are from Eastern Europe).
2) Both picking up and delivery went as scheduled.
3) My stuff are undamaged.
4) Pricing seems fair.

Cons:
1) We were charged about 86 dollars extra for packaging materials, which weren't informed beforehand. We did pack everything into boxes, all we needed were wrappings for the mattresses. The blankets and pads for some small items were old and reusable. I didn't see whey they cost so much, and I would like to be informed beforehand.

2) They called me and told me there was an error in my binding estimate, and increased my moving cost by about $300...... errrrr... to be honest, I wasn't very comfortable about that... but I really needed to move ASAP and the sales person sounded so genuine. To be fair, the final pricing still seems acceptable. I just felt I was lured into the deal.

3) They reassembled big furniture like beds, but didn't reassemble small items (we didn't disassemble those).

4) Two of my favorite framed posters went missing. It was a very hectic period so I didn't notice until now. They aren't expensive... but I still would like to have them back. I am so exhausted from my long distance moving, and I am not sure I am up for dealing with the after-sale service.

The individuals I dealt with were great. However, the overall management and operation need to be improved, they outsource picking up and delivery to carriers, so the traditions in-between might be slower and the communications can be confusing.

United Moving & Relocation, misrepresented themselves and misquoted the job, when they got to the pick-up location they doubled their price quote.
Normal movers are $3.50 per cu sq. ft United Moving & Relocation wanted $5.57 per cu sq. ft.
Never ever work with them or believe what they say, they use bait and switch tactics!