Movemybooks Reviews 

3,015
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the service as exceptionally easy to use, appreciating the clear, step-by-step instructions for data migration. People consistently praise the efficiency and speed, noting tasks are completed quickly, often within minutes or hours. Reviewers also commend the helpful, responsive customer service and excellent communication, making transitions seamless. However, some customers noted dissatisfaction with support options, specifically mentioning the lack of telephone assistance and occasional slow email responses. A few also found the process challenging for first-time users, requiring time to amend entries or clean up data, which led to a less ideal experience.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the service for being very... See more

Service

Customers consistently note positive experiences with service, praising its speed, ease of use, and accuracy.... See more

Customer service

Reviewers mention positive feedback about customer service, with many finding the support team to be swift,... See more

Instructions

Consumers find instructions to be positive, with many reviewers highlighting them as clear, easy to follow,... See more

Response time

People report positive experiences with response times, often noting a quick turnaround and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently moved our accounts from one provider to another and used movemybooks to do so, the process was explained fully, with easy to follow steps. we had a little glitch our end and movemybooks re... See more

Rated 5 out of 5 stars

I migrated a 4m turnover business using Movemybooks, and the process was seamless. A task what would have taken myself, weeks if not months, was all completed to a good standard within hours. Xero wer... See more

Rated 5 out of 5 stars

Fantastic app, worked like a dream transferring my old Quickbooks Desktop 2013 data to Quickbooks Online Plus. Kepd me informed throughout. Very little tidying up needed once the process had been done... See more

Rated 5 out of 5 stars

I have used Movemybooks from Sage to Xero data conversion and can't recommend the software highly enough. Very easy to follow instructions and fast service. I was able to start working in Xero within... See more


Company details

  1. #12 of 21 best companies in Cloud Computing Service

Written by the company

If your business is moving its accounting to either Xero, QuickBooks Online or Sage Accounting you can bring your data with you using our data conversion service. Our clever online software will do all of the work for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(3,015)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

Best conversion to date

The data was pretty standard with no foreign Currency or departments to convert, a very quick conversion with only minor tweaks to be done to sort a few errors, very good and now have 1 year 11 months worth of back up data to refer to

3 August 2025
Rated 5 out of 5 stars

Amazing

Fantastic app, worked like a dream transferring my old Quickbooks Desktop 2013 data to Quickbooks Online Plus. Kepd me informed throughout. Very little tidying up needed once the process had been done.

31 July 2025
Rated 4 out of 5 stars

I like the fact that it moved the…

I like the fact that it moved the financial data so fast. What I only got disappointed is that for data past year 2023 then you have to pay for it.

28 July 2025
Movemybooks logo

Reply from Movemybooks

Hi Gibson

Thanks for the kind review. The destination software vendors often kindly subsidise conversions. They've decided the period they're prepared to pay for customers.

We understand your disappointment with having to pay for additional years, but we're not able to provide the service for free for additional years not covered by the subsidy.

I hope this helps explain things.

Regards
Nathan

Rated 2 out of 5 stars

I paid £90 to import attachments but…

I paid £90 to import attachments but there were only two. All the bills were not imported properly (as they had been put under expenses and didn't transfer) and when I contacted support for help I have received no reply.

4 July 2025
Movemybooks logo

Reply from Movemybooks

Hi Eve

Apologies we didn't reply sooner to your support enquiry. We were away on a team retreat when we received your original email.

As indicated by my colleague in reply to your email, the transactions that you enquired about appear to have been converted. If you still believe they're missing, please reply to the original email thread, and we can provide next steps on clarifying the presence of the transactions.

Please note that customers are not obligated to include the optional extras (additional years, departments or attachments). We simply provide the option to include these and leave it to the customer to decide if they want these or whether the cost is justifiable.

Please get back in touch if we can assist further.

Regards
Nathan

Rated 1 out of 5 stars

problem

I was led to believe all our information would be transferred over, it didn't

30 June 2025
Movemybooks logo

Reply from Movemybooks

Hi Michelle

Apologies we weren't able to convert all the information you were hoping for. We try to be very clear about the data we do and don't convert, as there are known and documented limitations when using our service.

We include links to the limitations on our website and within the app that customers use to create their conversions. These are intended to set customer expectations correctly and specifically mention the product information and default fields you were missing.

​Sorry we can't be of more help in help converting the missing information.

Regards
Nathan

Rated 1 out of 5 stars

Debtors did not transfer over correctly…

Debtors did not transfer over correctly - no support when questioned why this may have happened

26 June 2025
Movemybooks logo

Reply from Movemybooks

Hi Joanne

I'm very sorry about this. I've located your conversion in our system and also reviewed your conversation with my colleague who responded to your enquiry.

If you refer to the conversion in question within your Movemybooks account, you will see the explanation for the difference you mention. In summary, your source accounting data has a known corruption called link removed (https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200427112208553).

We're not able to resolve this as it's a problem with the source software and data, but we certainly could have provided a more useful and informative response to your support enquiry.

Apologies that we didn't provide this information and I will review our processes in an attempt to ensure we better communicate such things going forward.

Regards
Nathan

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