Movemybooks Reviews 

3,015
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its exceptional ease of use and seamless data migration process. Many highlight the remarkable speed and efficiency, noting that tasks are completed quickly, often within hours. The customer support and communication are frequently described as excellent, with people appreciating the helpful, responsive assistance and clear instructions provided. However, some customers noted that direct phone support is unavailable, requiring reliance on email which sometimes led to slower responses. A few others found the process challenging for first-time users, occasionally needing post-conversion adjustments or careful checking of entries.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and seamless data... See more

Service

Customers consistently note positive experiences with service, describing it as fast, efficient, and very... See more

Customer service

Consumers generally report positive experiences with customer service, with many describing it as excellent... See more

Instructions

Users describe positive interactions with instructions, finding them clear, easy to follow, and... See more

Response time

Clients share positive opinions on response time, with many highlighting quick turnarounds and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I migrated a 4m turnover business using Movemybooks, and the process was seamless. A task what would have taken myself, weeks if not months, was all completed to a good standard within hours. Xero wer... See more

Rated 5 out of 5 stars

Fantastic app, worked like a dream transferring my old Quickbooks Desktop 2013 data to Quickbooks Online Plus. Kepd me informed throughout. Very little tidying up needed once the process had been done... See more

Rated 5 out of 5 stars

I have used Movemybooks from Sage to Xero data conversion and can't recommend the software highly enough. Very easy to follow instructions and fast service. I was able to start working in Xero within... See more

Rated 5 out of 5 stars

The customer support was excellent. Really helpful and quick to respond. The whole process was very well support with informative emails at each stage and finishing with a 'What to do next' email.... See more


Company details

  1. #12 of 21 best companies in Cloud Computing Service

Written by the company

If your business is moving its accounting to either Xero, QuickBooks Online or Sage Accounting you can bring your data with you using our data conversion service. Our clever online software will do all of the work for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(3,015)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer support

The customer support was excellent. Really helpful and quick to respond.

The whole process was very well support with informative emails at each stage and finishing with a 'What to do next' email.

5 November 2025
Rated 1 out of 5 stars

Multicurrencies not accepted

Multicurrencies not accepted, transferred created a lot of errors and discrepancies

25 October 2025
Movemybooks logo

Reply from Movemybooks

Hi Adam

Sorry the conversion didn't provide ideal results. We try to be clear about our approach to multicurrency and the fact that all transactions will be converted to the home currency. This can cause discrepancies as there are no revaluation or gains/losses accounts.

I've checked our records of your conversion, and it appears there may have been changes made to the data whilst the conversion process was underway.

We won't be able to improve on the differences resulting from multicurrency, but if you'd like to see if there is anything else we can do, please contact us at support@movemybooks.com.

Regards
Nathan

Rated 5 out of 5 stars

I migrated a 4m turnover business using…

I migrated a 4m turnover business using Movemybooks, and the process was seamless. A task what would have taken myself, weeks if not months, was all completed to a good standard within hours. Xero were happy to pay the fee for migrating to their platform, so an absolutely brilliant experience.

30 September 2025
Rated 1 out of 5 stars

Dreadful Experience

We used Move My Books to transfer all our data from iur existing accounting system to QuickBooks, their partner firm. The whole migration has failed and we are now left with two accounting systems we cannot use. Move My Books did not check the data before or after the migration and insist no errors were detected during the process but 90% of our data has not been transferred. They are trying to blame us saying we provided an incorrect backup!!!! You cannot speak to anyone over the phone to get help, everything is done via email and you have to wait 24 hours for them to respond. Dreadful support, we wish we had never migrated.

10 September 2025
Movemybooks logo

Reply from Movemybooks

Hi

Sorry to hear things didn't go well. I've located a support thread where a colleague appears to have acknowledged they had a misunderstanding and that the data appeared to have been migrated correctly. Can you please check with your colleague and update the review to better reflect the nature of the migration?

Regards
Nathan

Rated 5 out of 5 stars

Movemybooks make it SO easy

Movemybooks make it SO easy - just a few clicks and I leave everything to them and when it's finished, there's rarely anything that needs doing AND if there is, they always send an email with really detailed instructions on how to check and how to make any adjustments needed

1 September 2025
Rated 5 out of 5 stars

Smooth and Quick

I have experience of converting like 4-5 companies from QB to Xero and everything went perfect and QUICK.

2 September 2025
Rated 5 out of 5 stars

Exciting

Being a first-time user, it was challenging, but finally, I got what I needed. Very excited

1 September 2025
Rated 1 out of 5 stars

Think twice before you transfer any data

There is a warning before you begin - Movemybooks does not accurately transfer currency - all data showed as GBP but also some addresses appeared as UK when they were not on the previous programme - it has taken so long to amend all entries - transferring data should be easy - why is it such a nightmare ? Also, think carefully about how much data you really need to transfer - if you still have access to old information, I would think twice about transferring anything before your new financial year. I wish someone had told me that before I started the process which was far too easy get wrong.

25 August 2025
Movemybooks logo

Reply from Movemybooks

Hi Natalie

Thanks for taking the time to write a review. Multicurrency is a very complex feature. We try to be clear about our approach to multi-currency and attempt to highlight this prominently in our app and knowledge base.

I'm sorry things didn't work out as well as we'd like for your conversion. Due to the differences in the software systems and information they provide, the results can vary, particularly where multi-currency is present.

Your source software is specifically mentioned in our documentation as one where, if foreign currency is detected, the conversion is unlikely to complete accurately. If a customer uses a specific source system where foreign currency is mentioned as problematic, a cautious approach to the conversion is advisable.

Regards
Nathan

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