Movertix Reviews 1,697

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often finding them new, sealed, and exactly as described, with many appreciating the excellent prices that are often lower than competitors. The delivery service is frequently praised for its speed and efficiency, with many orders arriving quickly, sometimes even earlier than expected, and often well-packaged. People also find the ordering process easy and appreciate being kept informed about their order status. However, some customers also noted issues with dispatching times, where items were not sent out as quickly as promised, even with express shipping. There were also occasional complaints about receiving incorrect or defective products, and in a few instances, orders did not arrive at all.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting quick and fast... See more

Product

Customers generally report positive experiences with the product, often highlighting that items are new,... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences such as... See more

Price

Clients share positive opinions on price, with many reviewers finding products cheaper than competitors and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the great price and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It took a day before my item was sent, so I didn’t receive my item before the weekend - although I ordered express sending. But once the status had changed, the handling and package were excellent!

Rated 4 out of 5 stars

You promissed the same day dispatching, it was not the case with me, it took almost two full working days to get the delivery code. Given your premium shipping prices it could as well be the same day... See more

Rated 4 out of 5 stars

This is my first time to use it and was very happy with everything except the payment method. Which is why I took away a star. You have to pay extra to use Paypal and the only other payment method was... See more

Rated 5 out of 5 stars

It was the first time I purchased a product on Movertix but I am extremely happy with the outcome. Before the purchase, I sent a few email to ask for details and the answers were delayed or incomplet... See more


Company details

  1. Mobile Phone Shop
  2. Import Export Company

Written by the company

Tienda online de fundas para móviles de las mejores marcas y con los mejores precios.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Zero Responses to emails and calls

delivery of the product was fast. But no responses to any emails, raised tickets, etc regarding the fault in the product and guarantee claim! Absolutely no response which is not acceptable. Stay away from purchasing any product from this shop.

6 August 2024
Unprompted review
Movertix logo

Reply from Movertix

Strangely you are referring to a purchase made on 2 Dec 2023, and we never had a review from it, and 9 months later you rate us due to a delay answering your ticket since it was raised during the weekend...
Although we have replied your ticket [#FQZ-601-23907] and never had a replied, so we think that everything was solved.

Rated 5 out of 5 stars

Very good and reliable online store

Very good and reliable online store, the only online store that had the specific model i wanted. Transections went smooth both when ordering and when canceling (due to my mistake) following that deliver was within the estimated delivery dates via UPS with tracking. Product was as described sealed and in perfect condition.

30 August 2024
Rated 5 out of 5 stars

Speed delivery to Sweden

Speed delivery to Sweden. Payment received yesterday morning and the phone came today afternoon with the sealed box and a stamp that said imported by Xiaomi Netherlands so it is a global version and unlocked with full funtion. The price is 25% cheaper than you buy it in Sweden. Highly recommended!

30 August 2024
Unprompted review
Rated 1 out of 5 stars

Pathetic story

Ordered and paid for a phone on the 14th August 2024. 6 devices showed in stock. Purchased express delivery: 24-48h. Today, the 22nd of August, still don't have the phone ordered, the tracking number provided says 'UPS doesn’t have possession of the package yet.' No reply to my emails. Simply pathetic. Will not be using their services again, nor recommend to anyone.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Good prices

Good prices. I think they did a good job with sending my phone, although they could have sent it a bit faster (it was sent over the weekend when I ordered it on Thursday.)

5 August 2024
Rated 5 out of 5 stars

Excelent

First of all a big thanks to to this guys. I got my phone from them cheaper than Amazon, i think around 100 Euro difference ..., and very fast delivery 1.5 working days! Phone came brand new in the box factory sealed. Next time i buy again from them without PayPal. Didn't do it first time because i wasnt sure about them.

29 July 2024
Rated 2 out of 5 stars

Ordered my phone at 12:30pm on a…

Ordered my phone at 12:30pm on a Tuesday paid the extra money so I could get the phone within 48hrs as they claimed as I needed a phone asap but didn't receive the phone until the following Monday. I did email the company but never got a reply. The phone was a very good price and was in perfect condition but for delivery and lack of response to emails two stars are the most they will get from me

27 June 2024
Rated 1 out of 5 stars

Beware of fraudsters!

This company is already registered with the police in Germany, so my bank (thank God) did not transfer any money to them. So no deal was made on my part but I can only warn others not to lose their money.

4 July 2024
Unprompted review
Rated 1 out of 5 stars

Asked more for non existent product.

They sold me a non existent item (poco F5 with 512Gb internal storage) for a higher price than the standard 256 Gb version. Then send me a 256 Gb version in stead of the non existent 512Gb version and when I complained that I ordered a 512 Gb version they simply said it doesnt exist and was a Typo on the website.. then they asked if there is anything they can do to compensate. I replied that since I payed more for the expected larger version that aparently didnt exist I wanted the difference between the normal 256 Gb version and the price I played returned to me. I never heard from them since.. i emailed them 3 more times without result. Summarized: they conveniently overpriced a standard 256Gb version by a typo stating that it was 512 Gb and then did not compensate for their mistake while the 256 Gb version was also on their website for a much lower price.. this company probably bought their positive reviews in India.. complete scam..

Now due to this review they replied that they can give a solution and they say that they informed me.. This is a lie. I informed them that I got the wrong model and then they told me they made a typo and the 512 GB version doesnt exist. Then I asked them already 3 times to refund me the difference of the price of a 256GB version and what I have payed but there was never a reply. I have send them an email again yesterday.. No reply from them personally..

21 April 2024
Unprompted review
Movertix logo

Reply from Movertix

We are sorry but due to our error, we inserted 512GB instead of 256GB, in fact we inform you that this model does not exist with 512GB. Therefore, we apologize for the inconvenience and are open to any solution you may wish to present to us.

Rated 1 out of 5 stars

Thieves

Is not a recent experience!
They stole 700 euros from me, and I didn't receive a single email from them!
If some people receive their Phones sounds like a lottery to me.
One-time Thieves, always a thief!
Pay a little bit more and you will have no problems, like me!
Take care of yourself and your money!

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Happy with service

Having read the reviews for this site, ranging from 5*to 1*, I was apprehensive about ordering a phone. However the price was good, and the company seems to be based in EU, so I placed an order and I was delighted with service and speed.

27 May 2024
Rated 2 out of 5 stars

Customer service 👎👎👎

They get 5 ⭐ for their fast delivery but their customer service gets 0. Before I ordered the mobile phone, they replied that I get a charger and shell protection. I received none of this and then they no longer respond.
Now they respond and lies. Why don't you answer emails? You sent what is included and it is clearly stated there. I have proof Movertix

16 May 2024
Unprompted review
Movertix logo

Reply from Movertix

As you should know, almost all the equipment's are now coming without charger. On the product description it also states that the charger wasn't included. And we never informed you that it was coming with the charger or shell protection, we informed you to check on the official website of the brand to confirm the box content, since we don't open the packages to check what's included.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look