Move with Us Reviews 2,565

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 822 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and supportive approach, making complex processes easier to navigate. The service is frequently described as excellent, with many appreciating the clear communication, quick responses, and the team's dedication to keeping them informed throughout the process. People are particularly impressed with the efficiency and ease of contact, noting that the company goes above and beyond to ensure a smooth experience. However, some customers also noted initial difficulties with communication, experiencing slow responses or unreturned calls and emails, which led to confusion and frustration. A few other people also felt that the service could be slow and inefficient, particularly regarding offer reviews and the progression of sales.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, with many customers highlighting quick and efficient... See more

Customer communications

Consumers generally report positive experiences with contact, highlighting helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to talk to and deal with. Sheri, the Probate Beneficiary contact, talked me through how everything worked in a clear and easy-to-understand way and has arranged everything and kept me inform... See more

Company replied

Rated 5 out of 5 stars

The Move With Us team are providing highly professional advice. Madiha Ahmed, Probate Initial Beneficiary Contact has been personable and very supportive. She has been attentive and clearly explained... See more

Company replied

Rated 5 out of 5 stars

Ethan was extremely helpful when our sale was long and complicated! He contacted all parties repeatedly and let us know what was going on when everyone else had trouble getting answers. He was reassur... See more

Company replied

Rated 5 out of 5 stars

Lillie Rivers was wonderful right from the moment I first spoke to her! I was so stressed and lots of other companies I'd spoken to in this process had been either unhelpful, confusing or rude.... See more

Company replied


Company details

  1. Property management company

Written by the company

Experts in property management, we cover all aspects of a property sale, from valuations to the management of the property. Including probate and part exchange property in partnership with our estate agency network and solicitor panel.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brandon Haynes was very helpful a true…

Brandon Haynes was very helpful a true gentleman. Honest and wants the best outcome for seller and buyer. If it wasn’t for Brandon I really believe both parties would have struggled. Thanks to your professionalism and honesty we are all heading in the right direction 👍

20 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Brandon.

Kind regards,
Move With Us

Rated 5 out of 5 stars

The Move With Us team are providing…

The Move With Us team are providing highly professional advice. Madiha Ahmed, Probate Initial Beneficiary Contact has been personable and very supportive. She has been attentive and clearly explained the options available re house clearance. I have found her very helpful. Thank you for giving me peace of mind 👍

20 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Having dealt with Leanne Lane over the…

Having dealt with Leanne Lane over the last few weeks she has been very professional and understanding when I have sent the incorrect information required. Very helpful.

20 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Dawn,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Very trustworthy

Very trustworthy. Leanne Lane was partially helpful.

19 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Alan,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Leanne lane was my advisor and was very…

Leanne lane was my advisor and was very helpful and helped me with all my questions and advice

19 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Neil,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Leanne.

Kind regards,
Move With Us

Rated 1 out of 5 stars

Very slow and inefficient

Very slow and inefficient. Takes them ages to review or accept offers on houses that they have part exchanged! Put property on with 2 agents and do not communicate with them so viewings are still booked even though an offer has been made!!

18 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Caroline,

Thank you for bringing this to our attention. At Move With Us we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details.
Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Informative

Sheri, has been very informative at all stages of the process and made things very easy

19 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Ian,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Tara Wheeler was super supportive

Today we received the keys for our new house. Without the help and support of Tara Wheeler at Move With Us, I can say with all sincerity that the move would never have taken place. Tara stayed in regular contact, offered updates on the process as we went along, and was always very personable and keen to support in any way possible. We are very grateful to Tara for all her time, support, and patience.

18 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Tara.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Nice friendly staff

Nice friendly staff. Kept me informed of any offers recived.

18 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move With Us

Rated 5 out of 5 stars

All the staff I've had dealings with have been great

Leanne Lane responded very promptly and the ID check was sorted immediately. Milly Storey has also been brilliant with everything for weeks now.

16 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Jocelyn,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Ryan Pascoe was really helpful

Ryan Pascoe was really helpful - great service

18 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Vanessa,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Sales Management Consultant

A great agent to partner with. Carrie-Anne Johnson (Probate Sales Manager) has been great to work with, I highly recommend. She is very informative and has made the process easy and stress free. Thank you Carrie-Anne. Kind regards, Naomi.

18 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

We thought Jamie Palmer was always…Experienced

We thought Jamie Palmer was always pleasant and helpful,he was always quick to get back to us, which made the situation much easier. Would have liked Jamie to go full term with the sale, always easy to understand.

14 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Jamie.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience - Dan (Usherwood) went above and beyond to really help & reassure us... thank you for all your help

15 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Jay,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Discussions following offer

After putting an offer in for a property, I spoke with Millie, who was super helpful, friendly and very transparent. She helped me through the next steps once my offer was accepted and was also really easy to get hold of, particularly at such a stressful time.

15 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Millie.

Kind regards,
Move With Us

Rated 5 out of 5 stars

It was wonderful having Ryan Pascoe and…

It was wonderful having Ryan Pascoe and his team navigate me through the process of clearing and selling my house, especially as I now reside in Canada. It took the pressure off me, especially after losing me Father. I can't thank the team enough.

15 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Pam,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Sale of property

I found the person who was dealing with the sale of the property, Charlie Pearce to be extremely efficient, professional and courteous throughout the process. He kept me informed of progress throughout and was a highly effective negotiator with the buyer.

15 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience withMove With Us, and we will be sure to pass the feedback on to Charlie.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great Experience!

Lucie Pett was quick to respond and really helpful. She explained what we needed simply and allowed us time to provide all the documentation. Thank you Lucie! We appreciated all the help :D

15 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us and we will be sure to pass the feedback on to Lucie.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Carrie Ann Johnson has been great at…

Carrie Anne Johnson has been great at communication and providing an update on an offer put forward and got the MOS issued quickly. Very responsive and a pleasure to deal with.

14 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Claire,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

ID Checks

Dealt with Leanne Lane regarding ID checks, she was very professional and clear.

13 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look