Move with Us Reviews 2,565

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 822 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and supportive approach, making complex processes easier to navigate. The service is frequently described as excellent, with many appreciating the clear communication, quick responses, and the team's dedication to keeping them informed throughout the process. People are particularly impressed with the efficiency and ease of contact, noting that the company goes above and beyond to ensure a smooth experience. However, some customers also noted initial difficulties with communication, experiencing slow responses or unreturned calls and emails, which led to confusion and frustration. A few other people also felt that the service could be slow and inefficient, particularly regarding offer reviews and the progression of sales.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, with many customers highlighting quick and efficient... See more

Customer communications

Consumers generally report positive experiences with contact, highlighting helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to talk to and deal with. Sheri, the Probate Beneficiary contact, talked me through how everything worked in a clear and easy-to-understand way and has arranged everything and kept me inform... See more

Company replied

Rated 5 out of 5 stars

The Move With Us team are providing highly professional advice. Madiha Ahmed, Probate Initial Beneficiary Contact has been personable and very supportive. She has been attentive and clearly explained... See more

Company replied

Rated 5 out of 5 stars

Ethan was extremely helpful when our sale was long and complicated! He contacted all parties repeatedly and let us know what was going on when everyone else had trouble getting answers. He was reassur... See more

Company replied

Rated 5 out of 5 stars

Lillie Rivers was wonderful right from the moment I first spoke to her! I was so stressed and lots of other companies I'd spoken to in this process had been either unhelpful, confusing or rude.... See more

Company replied


Company details

  1. Property management company

Written by the company

Experts in property management, we cover all aspects of a property sale, from valuations to the management of the property. Including probate and part exchange property in partnership with our estate agency network and solicitor panel.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Move with us failed on ever level

Move with us failed to communicate effectively- delayed the progression of the sale- contractors used failed to isolate water supply leading to to leak- failed to maintain insurance- encouraged buyer to offer lower price against client instructions- uninstructed them selves and walked away… DONT MOVE WITH US!
actively encouraging different parties to put in official complains then ignoring then… I can go on! To be avoided at all costs
Additional:
Despite the reply below- claiming to have sent me an email in offer of support… surprisingly they have not!

10 January 2026
Unprompted review
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Reply from Move with Us

Hi John,

Thank you for taking the time to leave a review. We strive to deliver the best experience possible and are disappointed that you feel that this has not been the case. We would like to investigate the issues that you have raised and Trustpilot have contacted you on our behalf to request further details.
If you could please respond to Trustpilot with your full name, address and case-reference number we will ensure that you are contacted with an update.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Tiffini Woolstenholmes was brilliant…

Tiffini Woolstenholmes was brilliant throughout the process and made it an easy and swift process, Highly recommended!

14 May 2026
Unprompted review
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Reply from Move with Us

Hi Nick,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

ID Checks

Leanne Lane acted very quickly and assured me that I had sent all the right information so they could carry out thier checks.

14 May 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Carrie has been so helpful!

Carrie has been so helpful, Carries always there to answer any questions and assist where she can, shes a pleasure to deal with!😊

14 May 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Lillie Rivers was wonderful right from…

Lillie Rivers was wonderful right from the moment I first spoke to her! I was so stressed and lots of other companies I'd spoken to in this process had been either unhelpful, confusing or rude.

As this is a receivership situation I expected worse treatment from Move with Us but was pleasantly surprised at how honest, helpful and lovely Lillie was.

She made the whole awful experience a lot less painful so I am really grateful to her for that. She's a credit to Move with Us!

14 May 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Lillie.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Thomas Bickley was very helpful

Thomas Bickley was very helpful, thorough and proactive throughout the process. He made the experience very smooth and trouble-free.

13 May 2026
Unprompted review
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Reply from Move with Us

Hi Nicola,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Brandon made the experience great

Brandon made the experience great! Without him to help us, I dont know where we would have been! He is both professional and understanding, He has been our point of contact through our move and has not faulted us. Thank you!

11 May 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Brandon.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Lucie Pett was excellent

Lucie Pett was excellent, very helpful with information for me as a first time buyer, and very patience. Much appreciated.

13 May 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Lucie.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Really helpful with good communication

George Walker was really helpful and responded quickly to emails and phone calls. Would recommend.

12 May 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Aliyah was very helpful

Aliyah was very helpful, responded very quickly, and resolved any issues efficiently. Thank you for your assistance 🥰 Highly recommend and definitely trustworthy!

7 May 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great communication easy to understand…

Great communication easy to understand and help always the best service can't say enough brilliant 👏

11 May 2026
Unprompted review
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Reply from Move with Us

Hi Martin,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Sheri (Storey) has been my case handler…

Sheri (Storey) has been my case handler throughout this distressing time for me and my family. She has been very considerate and professional throughout and would have no hesitation in her representing me again in the future. Nothing is too much trouble for her and her team.

11 May 2026
Unprompted review
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Reply from Move with Us

Hi Daniel,

Thank you for reviewing the service and taking the time to leave your feedback, we realy do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Fast responses

Fast responses to emails and regular updates from Milly Storey

7 May 2026
Unprompted review
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Reply from Move with Us

Hi Stephen,

Thank you so much for your review.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Fantastic sales progressor

sales progresser , Charlie Pearce was an absolute legend.
His communication was excellent and his updates were very clear and concise.
He is an absolute credit to your company.

So many thanks to him
Brian w

7 May 2026
Unprompted review
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Reply from Move with Us

Hi Brian,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Good service

Leanne Lane has dealt with everything in a prompt and professional manner.

7 May 2026
Unprompted review
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Reply from Move with Us

Hi Howard,

Thank you so much for your review.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Awesome Service!

Hi Beth, Thank you for speedy response! Really Appreciate it, you are amazing!

8 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Help from an unexpected quarter

We had an unexpected secondary chain to our direct property chain. Our direct chain was complete and ready to exchange but the secondary chain wasn’t even complete!
Daniel Usherwood was very helpful in finding out what stage each link in the chain had reached and passing this on to us. Our own Estate Agents seemed to have very little information. Daniel persuaded the developer not to withdraw contracts with us until another buyer was found. Unfortunately for us another buyer was found and we lost the house so 1 star for outcome but 5 stars for Daniel’s efforts on our behalf to keep the deal going in the interest of the developer as well as ourselves

8 May 2026
Unprompted review
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Reply from Move with Us

Hi Nigel.

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Excellent communication via email that…

Excellent communication via email that provided clear detailed information. Response time was perfect. The efficient and helpful support received from the Compliance Administrator, Leanne Lane was highly professional which was very reassuring.

8 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we erally do appreciate it.

Kind regards,
Move With Us

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