Move with Us Reviews 2,565

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 822 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and supportive approach, making complex processes easier to navigate. The service is frequently described as excellent, with many appreciating the clear communication, quick responses, and the team's dedication to keeping them informed throughout the process. People are particularly impressed with the efficiency and ease of contact, noting that the company goes above and beyond to ensure a smooth experience. However, some customers also noted initial difficulties with communication, experiencing slow responses or unreturned calls and emails, which led to confusion and frustration. A few other people also felt that the service could be slow and inefficient, particularly regarding offer reviews and the progression of sales.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Response time

People report positive experiences with response times, with many customers highlighting quick and efficient... See more

Customer communications

Consumers generally report positive experiences with contact, highlighting helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to talk to and deal with. Sheri, the Probate Beneficiary contact, talked me through how everything worked in a clear and easy-to-understand way and has arranged everything and kept me inform... See more

Company replied

Rated 5 out of 5 stars

The Move With Us team are providing highly professional advice. Madiha Ahmed, Probate Initial Beneficiary Contact has been personable and very supportive. She has been attentive and clearly explained... See more

Company replied

Rated 5 out of 5 stars

Ethan was extremely helpful when our sale was long and complicated! He contacted all parties repeatedly and let us know what was going on when everyone else had trouble getting answers. He was reassur... See more

Company replied

Rated 5 out of 5 stars

Lillie Rivers was wonderful right from the moment I first spoke to her! I was so stressed and lots of other companies I'd spoken to in this process had been either unhelpful, confusing or rude.... See more

Company replied


Company details

  1. Property management company

Written by the company

Experts in property management, we cover all aspects of a property sale, from valuations to the management of the property. Including probate and part exchange property in partnership with our estate agency network and solicitor panel.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lucie pett

Lucie guided us through the process and it's done now.

8 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move with Us

Rated 5 out of 5 stars

Holly was helpful

Holly was helpful, incredibly polite and very prompt in getting back to me with any updates or changes. She made navigating the sometimes stressful process of arranging everything, pleasant and straightforward. Thank you.

5 May 2026
Unprompted review
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Reply from Move with Us

Hi,

We’re really pleased to hear that you found the process to be so straightforward and appreciate you taking the time to leave your review.

Kind regards,
Mve With Us

Rated 5 out of 5 stars

The sale of our property.

Amy kept us informed about how the sale of the house was proceeding.
Amy gave good advice regarding the sale.
Answered our concerns quickly and efficiently.

28 April 2026
Unprompted review
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Reply from Move with Us

Hi Robert,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Speedy responses. Great service. Thank you.

7 May 2026
Unprompted review
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Reply from Move with Us

Hi Gemma,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Would like to say a big thank to Jamie…

Would like to say a big thank to Jamie Plamer for support and the communication was good and very informative at all stages of the sell and purchase

27 April 2026
Unprompted review
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Reply from Move with Us

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Jamie.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Millie Has been lovely and very…

Millie Has been lovely and very efficient
Thank you ☺️

7 May 2026
Unprompted review
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Reply from Move with Us

Hi Kelly,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Excellent service,

Excellent service,
Very professional

7 May 2026
Unprompted review
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Reply from Move with Us

Hi Edmond,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Quick & easy!

Quick, clear and easy!

7 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Property selling update

Very good communication

6 May 2026
Unprompted review
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Reply from Move with Us

Hi Anthony,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Amazing company really trying there…

Amazing company really trying there hardest to sell or property and all handled with care and attention
Leanne Lane has been very good in keeping us up to date with how everything is going and feedback from potential buyers . Highly recommend

1 May 2026
Unprompted review
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Reply from Move with Us

Hi Vicky,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 1 out of 5 stars

Called numerous times

Called numerous times, always the same put on hold left message still no reply. phoned 27 times over the week unable to talk to someone left message and one sent as urgent on messages .

6 May 2026
Unprompted review
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Reply from Move with Us

Hi David,

Thank you for sharing your feedback with us. At move With Us we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details.
Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
Move With Us

Rated 5 out of 5 stars

We were very happy with the service…

We were very happy with the service provided and Lucie Pett was very professional and made us feel confident about the whole process

1 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Susan,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Very helpful, efficient and friendly.

It's obviously a stressful time for us all. Move with Us who were recommended by the Co-op could not have been more helpful. Sherri Storey who was on our case helping us through the process is an excellent advisor/organiser. She was so helpful when we came a little unstuck. Until you go through all this you don't realize how valuable it is to have someone like Sherri to contact in times of need.

1 May 2026
Unprompted review
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Reply from Move with Us

Hi Dean,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us, and we will be sure to pass the feedback on to Sherri.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.

6 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Great service and outstanding…

Great service and outstanding communication from Kimberley.She kept us updated all the way through.
Thank you very much, Kim!

6 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Very helpful

Ryan Pascoe was very good at guiding us through the difficult process of selling our late father’s house and was always very responsive to questions we had. We would recommend his service.

6 May 2026
Unprompted review
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Reply from Move with Us

Hi Tara,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Asha Wass was really helpful and…

Asha Wass was really helpful and friendly. She answered all my queries and was always lovely to deal with

5 May 2026
Unprompted review
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Reply from Move with Us

Hi Lois,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Move With Us

Rated 5 out of 5 stars

Leanne Lane has been very helpful at…

Leanne Lane has been very helpful at the beginning of my family’s probate flat sale. Many thanks Jeanette Walker

5 May 2026
Unprompted review
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Reply from Move with Us

Hi Jeannette,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Move With Us and we will be sure to pass the feedback on to Leanne.

Kind regards,
Move With Us

Rated 5 out of 5 stars

We had Ryan Pascoe dealing with our…

We had Ryan Pascoe dealing with our property and he was brilliant.greet customer service. He came back to us with all the answers very promptly, so helpful making the whole thing seem easier. Which when it comes to property and how confusing it can all be, that made it so stress free.

5 May 2026
Unprompted review
Move with Us logo

Reply from Move with Us

Hi Krystel,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Move With Us and we will be sure to pass the feedback on to Ryan.

Kind regards,
Move With Us

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