Moving Steps Reviews 243

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought what was advertised as barefoot shoes. They definitely are not barefoot shoes. They have a narrow toe box and ground feel is minimal. They do not offer free returns. You have to pay to return... See more

Rated 4 out of 5 stars

I was afraid that this is another scam company. But I was pleasantly surprise about the payment system and notification that legitimized the payment. Then I'm happy about the shipment tracking also ea... See more

Rated 1 out of 5 stars

I made an order in november 24 (info below) and never recieve my product, please resend me the product as soon as possible Wear Revived Order 90008 Your order is on the way Your or... See more

Rated 5 out of 5 stars

Excellent shoes. Fit's perfect and really nice walking shoes. This is barefoot shoes, they are supposed to have a thinner sole, they activate your feet, feels more natural when walking. I see there ar... See more

Company details

  1. Exercise Equipment Shop

Written by the company

We design walking shoes that are both comfortable and therapeutic for your feet. Similar to our brand name, wearing our shoes is the stepping stone to a healthy lifestyle, especially for someone who has foot pain.


Contact info

3.0

Average

TrustScore 3 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bad return policies

Very bad return policies. Don not order if living in Europe because you will be required to send the shoes back to Singapore with insurance at your own expense.
The shoes also don't fit well (are to big) despite strict adherence to size guide.

14 November 2023
Unprompted review
Rated 1 out of 5 stars

I should have shopped around !

The shoes where very good and comfortable, so much so I bought a second pair. Apart from the colour they were the exact same, but at less than half of the price charged here, from Amazon.

20 September 2023
Rated 1 out of 5 stars

I wouldn't buy again. Not fair in the solutions.

I bought a pair of shoes which were barefoot in the description but it weren't. The only option they offered was to get back half of the money and keep the shoes.
I feel I have lost money because I only bought the shoes because they were specified clear "barefoot" so I think I deserved the total refund.

23 September 2023
Rated 5 out of 5 stars

Returns & swop policy

Hello - I ordered the wrong size ! Got in touch with the company & they sent me a new pair FOC & allowed me to keep the first pair - outstanding customer service & support

21 September 2023
Rated 1 out of 5 stars

Will they ever ship?!

I ordered my boots on October 15th. they claimed shipping would be 10 to 16 days. they created a shipping label finally 4 days ago and now tracking says that USPS is STILL WAITING TO RECEIVE the item. come on! this company is supposedly in CA, not China.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

I saw these Aron Barefoot shoes…

I saw these Aron Barefoot shoes advertised on social media. Decided to buy and I have no regrets whatsoever. The shoes are extremely comfortable, fit perfectly and come at a very affordable price. Thanks again, Moving Steps.

28 October 2023
Unprompted review
Rated 1 out of 5 stars

Never Again!!

My first pair of shoes with this company. When they arrived I was excited because they're cute and comfortable yet 2 months later one shoe has fallen apart!! it's come apart from the sole and the pink neon has come off of the shoe. I have emailed and emailed and emailed and no response! It has been so frustrating trying to get this compensated somehow!!! Never Again!!!

10 October 2023
Unprompted review
Moving Steps logo

Reply from Moving Steps

Hi Karen,

Exchanges can only be made 60 days after the package is received. Purchase was made on the 13th May. The request for an exchange was only made on the 14 Oct, hence exchanges are not allowed based on our policy.

Jerome
Moving Steps

Rated 4 out of 5 stars

Good looking comfortable shoes

Love the shoes. They arrived later than advertised which meant I couldn't take them on holiday with me hence the 4 star rating but I'm really happy to have them now. Very comfortable and stylish

20 August 2023
Rated 5 out of 5 stars

Very Comfortable and very stylish

Walking like on a cloud. Very comfortable shoes, BUT please tell your customers to buy one size bigger than they usually wear. I usually wear a size 39, but these were too small, now the size 40 I then bought, are perfect. How can I proceed to send the shoes in 39 back and to receive a reimbursement. Thank you

1 July 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look