Honestly the worst company I have sadly trusted to purchase from. I paid for a Stihl corded leaf blower in 2023 as they were competitive price wise. Received it weeks later minus the blower extension... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have a stihl chain saw and needed some new 14in chains which normally cost between £17-£22 depending on where you buy them but at Mowers2Go I saw them advertised at a substantially reduced price and... See more
I note there are alot of negative reviews regarding Mowers2go. However, I ordered a Stihl long reach hedge trimmer and it arrived 2 days later, no issues at all. What is key is that my item was in sto... See more
Company replied
Placed order 10 days ago , paid online received nothing since that day .Tried emailing and calling no reply Credit checked Acle Garden Machinery and they appear to be a dormant company with zero cred... See more
Company replied
Company details
Written by the company
Welcome to Mowers2Go, where our passion for green spaces meets our expertise in top-of-the-line garden care equipment. More than just a lawn mower haven, we are proud to be key sellers of Stihl products, offering an extensive range of garden tools including hedge trimmers, chainsaws, leaf blowers, and beyond. Our selection is meticulously chosen to empower both homeowners and professional landscapers with the tools needed for every aspect of garden maintenance. As industry leaders, we stand by the quality of our products, ensuring that every item from the smallest trimmer to the most robust mower stands up to the rigors of garden care. At Mowers2Go, we believe that the right tool can transform garden work from a chore into a joy, and our partnership with Stihl guarantees that you have access to the best. Whether you’re sculpting hedges into living art or keeping your lawn in championship form, our products are designed to perform season after season. We’re committed to exceptional customer service, delivering not just tools, but also expertise and support that extends beyond the sale. Our team is equipped with the knowledge to guide you to the perfect choice for your garden’s needs and provide ongoing support as you use our products. Experience the Mowers2Go difference: where variety, quality, and customer satisfaction create the perfect blend for all your gardening endeavors. Trust us to equip you with the finest, because your landscape is our legacy.
Contact info
Norwich Rd, Acle, Norwich NR13 3BY, NR13 3BY, Norwich, United Kingdom
- 01493 751659
- contact@mowers2go.co.uk
- mowers2go.co.uk
2.5
Poor
944 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No replies or acknowledgement for weeks…
No replies or acknowledgement for weeks now regarding an update on an order. Initially reached out and got a fairly quick response with ETA, that ETA came and went and it's now been a few weeks now with nothing, despite a few chasers being sent my end. I see the negative reviews on here get a reply asking to email them, but if that's what I've been doing anyway why can't they reply?
22 November 2024
Unprompted review
Competitive prices and delivered…
Competitive prices and delivered quickly, no problems
15 November 2024
Unprompted review
They take your money but don’t deliver
Placed an order for a hedge trimmer on 30th August. Now, (Nov 21st) it hasn’t been delivered and I’ve received no indication of when they’re planning to deliver it. Mowers2Go don’t respond to emails and don’t answer the phone. I have now notified my credit card provider, who will be able to refund me.
21 November 2024
Unprompted review
AVOID. Go somewhere else.
Do not buy from this company. Like others here, I ordered Stihl Cordless Secateurs and have received nothing. In 4 months. Numerous emails and phone calls to them are completely unanswered. Phone line and IT problems is no excuse. They are still capable of updating their website for Black Friday so why can’t they put a mobile number on there that will be answered. Avoid avoid avoid. Buy from a good company like Sam Turner or Radmore and Tucker instead. They take your money and DELIVER. Message to Mowers2Go: if you can be bothered to reply to this review with you stock copy and paste answer.. then can you instead look up order no. 58253 and contact me direct. You have all my details attached to that order number.
20 November 2024
Unprompted review
Excellent service for me
I note there are alot of negative reviews regarding Mowers2go. However, I ordered a Stihl long reach hedge trimmer and it arrived 2 days later, no issues at all. What is key is that my item was in stock and available for immediate dispatch. It appears if you order an item that is not in stock, then be prepared for a wait.
12 November 2024
Unprompted review
Reply from Mowers2go
Dear Simon,
Thank you so much for your kind review! We’re thrilled to hear that you received your Stihl long-reach hedge trimmer promptly and that you had a smooth shopping experience with us.
You’re absolutely right—having items in stock is key to ensuring quick delivery, and we’ve recently updated our website to display only in-stock items to better serve our customers, particularly during our Black Friday deals.
We greatly appreciate your support and understanding as we work to improve and provide the best experience for all our customers. Thank you for choosing Mowers2Go, and we look forward to serving you again in the future!
Kind regards,
The Mowers2Go Team
Don't buy anything from these scammers
Don't buy anything from these scammers! I've been waiting for my order or a refund for over a month, they don't respond to emails, they don't answer the phone even once, real scammers
14 October 2024
Unprompted review
Reply from Mowers2go
Dear Pedro,
We’re truly sorry for the frustration and inconvenience you’ve experienced. Please rest assured that we are not scammers; Mowers2Go has been serving customers for years, earning many positive reviews along the way. Unfortunately, we’ve faced some technical issues recently that have impacted our ability to respond to emails and calls as quickly as we’d like.
We are actively working to resolve these challenges and have updated our website to prioritize showing only in-stock items to prevent similar issues from occurring.
If you haven’t already heard from us, please email us at contact@mowers2go.co.uk, mentioning your review, so we can promptly assist you with your concern.
We sincerely apologize for the inconvenience caused and are committed to regaining your trust.
Kind regards,
The Mowers2Go Team
Took my money but no Hedgetrimmer or refund
Took my money for Stihl Hedgetrimmer on 30th August. It is now 14th November and there is no hedgetrimmer and no refund despite me requesting weeks ago. This company is a complete shambles at the moment. Shame as they gave very good service on a mower I purchased recently. They might be cheap but you might not get the product
14 November 2024
Unprompted review
Reply from Mowers2go
Dear John,
We are deeply sorry for the delay with your Stihl Hedgetrimmer and the frustration this has caused. We completely understand your disappointment, especially after having a positive experience with your previous purchase.
We’ve recently faced some operational challenges that impacted both our delivery times and communication. We’re actively working to resolve these issues and improve our processes to ensure smoother transactions going forward. Additionally, our website has been updated to display only in-stock items to avoid delays like this in the future.
If you haven’t already received an update, please contact us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize resolving this for you as quickly as possible.
We sincerely apologize for the inconvenience caused and are committed to making things right. Thank you for your patience and for bringing this to our attention.
Kind regards,
The Mowers2Go Team
Very happy with the purchase
Very smooth transaction, delivered when promised, with good communications. Item as described and price better than anywhere else.
7 November 2024
Unprompted review
Reply from Mowers2go
Dear Rafal,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a smooth transaction and were happy with your purchase. Providing great service, competitive pricing, and reliable communication is our top priority, and we’re thrilled to know we met your expectations.
We truly appreciate your support and look forward to serving you again in the future. If you ever need assistance, don’t hesitate to reach out.
Kind regards,
The Mowers2Go Team
Do not order from this company
Probably worst shopping experience in 25 years of using the internet. Ordered Stihl lawnmower but had to email to get delivery date which was then missed. Follow-up request received no answer, as did repeated requests for refund, until I contacted Stihl directly as they are listed as an approved supplier on the site. No apology or explanation received.
27 September 2024
Unprompted review
Reply from Mowers2go
Dear Graham,
We are very sorry to hear about your experience and the frustration it caused. This is certainly not the level of service we aim to provide, and we sincerely apologize for the delays and lack of communication you encountered.
We recently experienced some technical challenges that affected our ability to respond promptly to inquiries and process orders efficiently. We are actively addressing these issues and have updated our website to show only in-stock items to prevent delays like this in the future.
We deeply regret not meeting your expectations and understand how this impacted your trust in us. If there are any unresolved issues, please don’t hesitate to reach out to us at contact@mowers2go.co.uk, mentioning your review, so we can ensure everything is resolved to your satisfaction.
Thank you for your feedback—it’s invaluable in helping us improve.
Kind regards,
The Mowers2Go Team
Sham company is too polite
Wish I had done what I say to others and researched this company before I had ordered DONT waste your time and money and bring on a shed load of stress by buying from this company
Ordered and paid in September nothing arrived, no reply to emails and the phone rings out. Trading standards will be hearing from me.
13 November 2024
Unprompted review
Reply from Mowers2go
Dear Terry,
We are truly sorry to hear about your experience and the frustration it has caused. We understand how upsetting this situation must be, and we deeply regret not meeting your expectations.
We’ve faced significant technical and operational challenges recently, which have unfortunately impacted our communication and delivery processes. However, we are taking steps to address these issues, including updating our website to display only in-stock items to avoid similar problems in the future.
If your issue remains unresolved, we urge you to contact us directly at contact@mowers2go.co.uk, mentioning your review, so we can prioritize resolving this for you.
We sincerely apologize for the stress and inconvenience caused and are committed to improving our processes to prevent this from happening again.
Kind regards,
The Mowers2Go Team
I have now had to make a claim through…
I have now had to make a claim through my credit card company, judging by the amount of reviews with a similar experience i have now felt impelled to contact trading standards, hopefully this will save further unfortunate people having their money taken. dissapinting as i bought from them a couple of years ago without issue.
12 November 2024
Unprompted review
Reply from Mowers2go
Dear Stephen,
We are deeply sorry to hear about your experience and sincerely regret the frustration it has caused. We completely understand how disappointing this must be, especially after having a positive experience with us in the past.
Unfortunately, we’ve faced recent technical and operational challenges that have impacted our ability to process orders and respond to inquiries as promptly as we’d like. Please know that we are taking significant steps to address these issues and prevent similar situations in the future, including updating our website to show only in-stock items.
If your issue remains unresolved, we encourage you to contact us at contact@mowers2go.co.uk, mentioning your review, so we can do everything possible to assist you.
We truly appreciate your feedback and deeply regret any inconvenience caused. Your comments are invaluable as we work to improve our service.
Kind regards,
The Mowers2Go Team
Great products
Great products, great price, great condition. No problems, speedy efficient, easy to deal with. Wouldn't hesitate to recommend. Have bought Stihl pole pruner and now Stihl hedge trimmer. SPB.
11 November 2024
Unprompted review
Reply from Mowers2go
Dear Mr. Bellinger,
Thank you so much for your fantastic feedback! We’re thrilled to hear that you’re happy with your Stihl pole pruner and hedge trimmer, as well as your overall experience with us. Providing great products at competitive prices and ensuring a smooth, efficient process are always our goals, and it’s wonderful to know we’ve met your expectations.
Your recommendation means the world to us, and we truly appreciate your continued support. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Kind regards,
The Mowers2Go Team
Scam company
Scam company - took order - took money - no delivery - phones ring out - and will not respond to emails or on-line requests
1 November 2024
Unprompted review
Reply from Mowers2go
Dear Paul,
We are truly sorry to hear about your experience and understand how frustrating it has been. Please rest assured that we are not a scam company. Mowers2Go has been serving customers for years, earning positive feedback from many satisfied customers.
Unfortunately, we’ve recently faced technical and operational challenges that have affected our ability to respond promptly and fulfill some orders. We are actively working to resolve these issues, and to prevent similar situations, we’ve updated our website to show only in-stock items for immediate purchase.
If your issue remains unresolved, we encourage you to contact us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize assisting you. We deeply regret the inconvenience caused and are committed to making things right.
Thank you for bringing this to our attention as we work to improve.
Kind regards,
The Mowers2Go Team
Do not order from this company
I ordered a Stihl lawnmower in August apparently available in 4 weeks, contacted them at the end of September advised that there was a delay till end of October.
I have had no communication unless instigated by me, over the past few days I’ve emailed using the ticket system and directly and made numerous phone calls that don’t get answered, the customer line is permanently engaged and the online order phone line hunts and then cuts off.
Unfortunately I have to advise anyone not to use this company and I am now pursuing a reclaim from Barclaycard.
I searched them on companies house (Acle Garden Machinery) and they are listed as a dormant company so they may be trading illegally.
9 November 2024
Unprompted review
Reply from Mowers2go
Dear Jon,
We are deeply sorry for the frustration and inconvenience you’ve experienced with your order. We completely understand how disappointing this has been and regret that we have not met your expectations.
While we are not trading illegally, there seems to be some confusion regarding the Companies House listing. Acle Garden Machinery operates under a parent company that is active and compliant. We take these concerns seriously and are happy to clarify further if needed.
We’ve faced significant operational challenges recently, which have impacted our ability to communicate effectively and fulfill orders promptly. To improve, we’ve updated our website to display only in-stock items to prevent delays like this in the future.
If you still require assistance, please reach out to us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize resolving this issue for you. We sincerely apologize for the inconvenience caused and are committed to improving our processes.
Thank you for your feedback—it’s vital in helping us do better.
Kind regards,
The Mowers2Go Team
Rogue traders - Avoid at all cost
We purchased a sthil blower middle of September.
2months later after several attempts at phonecalls and several emails - no replies.
They have taken our money and not made any attempt at keeping us informed of the evolution of our order.
On their website they pretend having IT issue which are pathetic excuse and obviously fake as thois message has been on their website for several weeks (since I have been monitoring it). No business would claim to have an IT issue for weeks and in the meantime update their website with so call offers to attract buyers !! They are rogue traders that need to be reported. The ad hoc good reviews are also obviously fake (as the IT claim) maybe done by member of staff as there can't be so many genuine and consistently bad reviews and suddenly very good ones. AVOID them !
18 September 2024
Unprompted review
Reply from Mowers2go
Dear SMG,
We sincerely apologize for the delays and lack of communication regarding your Stihl blower order. We understand your frustration and regret the inconvenience caused.
Recently, we have faced significant technical challenges that have impacted our operations and communication. We are actively working to resolve these issues and have updated our website to display only in-stock items to prevent similar situations in the future.
We assure you that all reviews on our website are genuine and reflect the experiences of our customers. We value all feedback and are committed to improving our services based on it.
If your issue remains unresolved, please contact us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize assisting you. We are committed to making things right and regaining your trust.
Kind regards,
The Mowers2Go Team
AVOID
Order placed in July, still waiting for delivery. Issue raised with bank and will also contact trading standards. Stated they has issues with website and was inundated with orders, next thing they are sending out marketing emails with discount codes.
23 July 2024
Unprompted review
Reply from Mowers2go
Dear Dan,
We are very sorry to hear about your experience and the frustration it has caused. We completely understand how disappointing this must be, and we sincerely apologize for the delay with your order.
We’ve faced significant challenges recently, including technical issues that impacted our operations. However, we recognize that this explanation does not excuse the lack of communication regarding your order. To address this, we have updated our website to show only in-stock items to prevent delays like this in the future.
If your issue remains unresolved, please email us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize resolving this for you. We deeply regret the inconvenience caused and are committed to improving our processes to provide a better customer experience.
Thank you for your feedback—it’s invaluable as we work to make things right.
Kind regards,
The Mowers2Go Team
Like previous reviews I too have placed…
Like previous reviews I too have placed an order online 10 days ago, apart from an invoice confirming my payment I have received no communication regarding my order, I have called numerous times, I have emailed twice and had no response, I am now thinking that I will have to make a claim via the credit card company.
28 October 2024
Unprompted review
Reply from Mowers2go
Dear Stephen,
We are very sorry for the lack of communication regarding your order and the frustration it has caused. We completely understand your concerns and regret that we haven’t provided the level of service you deserve.
We’ve recently faced technical and operational challenges that have impacted our response times, but we are actively working to resolve these issues and improve our processes. To prevent such situations in the future, we have updated our website to display only in-stock items to ensure smoother transactions.
If your issue remains unresolved, please email us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize resolving this matter for you. We sincerely apologize for the inconvenience caused and appreciate your patience as we work to address these challenges.
Kind regards,
The Mowers2Go Team
Worst company around
Worst company around, avoid at all costs! As stated in other reviews I was told mid October for delivery of something I ordered in August, seems like it's just a standard response to get you off their back for a few weeks. No communication whatsoever, no apolagies. Can't even get a refund from them. I have raised a chargeback through my bank so atleast I'll be reimbursted. As others have stated I will also be contacting trading standards regartding this company
22 August 2024
Unprompted review
Reply from Mowers2go
Dear Daniel,
We sincerely apologize for the poor experience you’ve had with us. We completely understand your frustration and deeply regret the delays, lack of communication, and inconvenience this has caused.
We acknowledge that we’ve faced significant challenges recently, including operational issues that have impacted our ability to meet expectations. While we’ve made changes to show only in-stock items on our website to prevent similar delays, we recognize that this doesn’t address the frustration you’ve experienced.
If your issue remains unresolved, please reach out to us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize assisting you. We are also reviewing all outstanding cases to ensure they are resolved as quickly as possible.
We are truly sorry for the inconvenience and appreciate your feedback as we work to improve our processes.
Kind regards,
The Mowers2Go Team
Scam companyr
No response after ordering a month ago. Think this is a scam company. Have had to get a refund through my credit card. DO NOT ORDER FROM THESE PEOPLE
2 October 2024
Unprompted review
Reply from Mowers2go
Dear Steve,
We are very sorry to hear about your experience and the frustration it has caused. Please rest assured that we are not a scam company. Mowers2Go has served customers for many years, and while we’ve faced significant operational challenges recently, we are committed to addressing these issues and rebuilding trust with our customers.
We recognize that our delays and lack of communication have fallen far short of expectations, and we deeply regret the inconvenience this has caused. To prevent similar issues in the future, we have updated our website to show only in-stock items for immediate purchase.
If you still have unresolved concerns, please contact us at contact@mowers2go.co.uk, mentioning your review, so we can assist you further. We sincerely apologize and appreciate your feedback as we work to improve our processes.
Kind regards,
The Mowers2Go Team
Avoid at all costs
Avoid at all costs
Ordered and payed for a hedge cutter £322 on 24th August 2024, tried chasing by phone numerous times - no reply, eventually they emailed 7th October apologising saying it would be delivered mid October still no delivery and no response to emails requesting a refund - do NOT touch with a barge pole, I'm now going to trading standards
24 August 2024
Unprompted review
Reply from Mowers2go
Dear Alison,
We are truly sorry for the poor experience you’ve had with us. We understand how frustrating it must be to wait so long for your hedge cutter and to not receive timely updates or a resolution. This falls far below the standard of service we aim to provide, and we deeply regret the inconvenience caused.
We’ve faced significant operational challenges recently, which have impacted our response times and delivery processes. However, we are actively working to resolve these issues and have updated our website to display only in-stock items to avoid delays like this in the future.
If your issue has not yet been resolved, please contact us directly at contact@mowers2go.co.uk, mentioning your review, so we can prioritize assisting you. We are committed to addressing this situation and ensuring a better experience moving forward.
Thank you for bringing this to our attention, and we sincerely apologize again for the inconvenience.
Kind regards,
The Mowers2Go Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.