Honestly the worst company I have sadly trusted to purchase from. I paid for a Stihl corded leaf blower in 2023 as they were competitive price wise. Received it weeks later minus the blower extension... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have a stihl chain saw and needed some new 14in chains which normally cost between £17-£22 depending on where you buy them but at Mowers2Go I saw them advertised at a substantially reduced price and... See more
I note there are alot of negative reviews regarding Mowers2go. However, I ordered a Stihl long reach hedge trimmer and it arrived 2 days later, no issues at all. What is key is that my item was in sto... See more
Company replied
Placed order 10 days ago , paid online received nothing since that day .Tried emailing and calling no reply Credit checked Acle Garden Machinery and they appear to be a dormant company with zero cred... See more
Company replied
Company details
Written by the company
Welcome to Mowers2Go, where our passion for green spaces meets our expertise in top-of-the-line garden care equipment. More than just a lawn mower haven, we are proud to be key sellers of Stihl products, offering an extensive range of garden tools including hedge trimmers, chainsaws, leaf blowers, and beyond. Our selection is meticulously chosen to empower both homeowners and professional landscapers with the tools needed for every aspect of garden maintenance. As industry leaders, we stand by the quality of our products, ensuring that every item from the smallest trimmer to the most robust mower stands up to the rigors of garden care. At Mowers2Go, we believe that the right tool can transform garden work from a chore into a joy, and our partnership with Stihl guarantees that you have access to the best. Whether you’re sculpting hedges into living art or keeping your lawn in championship form, our products are designed to perform season after season. We’re committed to exceptional customer service, delivering not just tools, but also expertise and support that extends beyond the sale. Our team is equipped with the knowledge to guide you to the perfect choice for your garden’s needs and provide ongoing support as you use our products. Experience the Mowers2Go difference: where variety, quality, and customer satisfaction create the perfect blend for all your gardening endeavors. Trust us to equip you with the finest, because your landscape is our legacy.
Contact info
Norwich Rd, Acle, Norwich NR13 3BY, NR13 3BY, Norwich, United Kingdom
- 01493 751659
- contact@mowers2go.co.uk
- mowers2go.co.uk
2.5
Poor
944 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a Stihl Mini-saw and…
I ordered a Stihl Mini-saw and Extension on 3 October 2024 and paid by AMEX. I am still awaiting the product and whilst I understand that the company is experiencing IT data supply issues they have failed to respond to my numerous queries as to the status of my order. I am starting to lose patience and understanding and so have requested a refund if they cannot supply the items ordered. However, I am getting no responses whatsoever to my numerous phone calls (answering service) and emails. I will shortly request a refund from my AMEX credit company.
3 October 2024
Unprompted review
Reply from Mowers2go
Dear Colin,
We sincerely apologize for the delays and lack of communication regarding your Stihl Mini-Saw and Extension order. We understand how frustrating it is to not receive updates, and we deeply regret the inconvenience this has caused.
While we have faced significant operational challenges recently, including IT and supply chain issues, we recognize that this does not excuse the lack of response to your queries. We are actively addressing these challenges and have updated our website to display only in-stock items to avoid similar issues in the future.
If your refund has not yet been processed or you still require assistance, please email us directly at contact@mowers2go.co.uk, mentioning your review, so we can prioritize resolving this for you.
We truly appreciate your patience and understanding as we work to improve our processes and rebuild trust with our customers.
Kind regards,
The Mowers2Go Team
Terrible company
Terrible company. Had to use a section 75 Credit card refund from my bank to get money back after non delivery after 6 weeks waiting for items that should be off the shelf.
21 September 2024
Unprompted review
Reply from Mowers2go
Dear Jim,
We are deeply sorry to hear about your experience and the frustration it has caused. Waiting so long for items that should have been readily available is unacceptable, and we sincerely regret the inconvenience this caused you.
We’ve faced significant operational challenges recently, which impacted our ability to fulfill orders promptly. To address this, we’ve updated our website to display only in-stock items to ensure more accurate availability and avoid similar situations in the future.
If there are any outstanding concerns, please feel free to contact us at contact@mowers2go.co.uk, mentioning your review. We are committed to addressing these issues and rebuilding trust with our customers.
Thank you for your feedback, and we truly apologize for falling short of expectations.
Kind regards,
The Mowers2Go Team
Ordered still hedge cutters with one…
Ordered still hedge cutters with one battery and a free battery 6 months ago, hedge cutter was delivered, but I’m still waiting for the 2 batteries. Email them many times and tried telephoning them but no one answers.
Whatever you do, don’t give them an order.
1 February 2024
Unprompted review
Reply from Mowers2go
Dear John,
We sincerely apologize for the frustration and inconvenience caused by the delay in delivering the batteries with your Stihl hedge cutters. This is certainly not the level of service we aim to provide, and we regret that our communication has fallen short as well.
We’ve been facing significant operational challenges, which have impacted both deliveries and our ability to respond to inquiries. To address these issues, we’ve updated our website to display only in-stock items, and we’re actively working to improve our communication and fulfillment processes.
If your issue remains unresolved, please contact us directly at contact@mowers2go.co.uk, mentioning your review, so we can prioritize resolving this matter for you.
Thank you for your feedback, and we sincerely apologize for falling short of expectations. We are committed to making improvements to rebuild trust with our customers.
Kind regards,
The Mowers2Go Team
Bought a STIHL chainsaw helmet
Bought a STIHL chainsaw helmet
Great helmet at a great price.
Service and delivery was spot on.
Thank you and will use again.
12 October 2024
Unprompted review
Reply from Mowers2go
Dear Adam,
Thank you for your fantastic feedback! We’re thrilled to hear that you’re happy with your STIHL chainsaw helmet and that our service and delivery met your expectations. Providing great products at competitive prices with reliable service is always our goal.
We truly appreciate your support and look forward to serving you again in the future. If you ever need assistance, don’t hesitate to reach out.
Kind regards,
The Mowers2Go Team
PLEASE CAN I HAVE MY MONEY BACK !
I can't wait any longer for my order no. 61646 - 2/10/24
the item was advertised as available on your website and is easily sourced elsewhere
tried emailing... either auto reply or no reply at all
tried calling....no answer
I will update this review when the refund is received
25 October 2024
Unprompted review
Reply from Mowers2go
Dear Till,
We sincerely apologize for the delay and the frustration caused by your experience. We completely understand how disappointing it is to wait for an item that was listed as available and to not receive timely updates.
We’ve been facing significant challenges recently, including operational and communication issues, which have unfortunately impacted our ability to respond promptly. We are actively working to resolve these issues and have updated our website to ensure only in-stock items are displayed to prevent similar problems in the future.
If your refund has not yet been processed, please email us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize resolving this for you. We truly regret the inconvenience and appreciate your patience as we work to address these challenges.
Kind regards,
The Mowers2Go Team
None delivery of order placed on 1/10/2024
Order placed on 1/10/2024. E-mail acknowledgement received without indicating any defined delivery date. Their phone lines were either permanently engaged or unanswered so I mailed them on 18/10/2024 and received an automated reply advising that, effectively, they'd suffered an IT meltdown and I was in a queue to be contacted as soon as they could. Looking at Trustpilot I'm not the only victim.
25 October 2024
Unprompted review
Reply from Mowers2go
Dear Nigel,
We are very sorry for the delay with your order and the frustration caused by our lack of communication. We understand how disappointing this has been and deeply regret the inconvenience you’ve experienced.
Unfortunately, we’ve faced operational challenges, including IT issues, which have impacted our ability to fulfill orders and respond to inquiries promptly. We recognize this isn’t acceptable and are taking significant steps to resolve these issues. To prevent such occurrences in the future, we’ve updated our website to display only in-stock items for immediate purchase.
If your issue has not yet been resolved, please contact us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize addressing this for you.
Thank you for your feedback, and we sincerely apologize for falling short of your expectations. We’re committed to improving our processes and regaining your trust.
Kind regards,
The Mowers2Go Team
DO NOT USE THESE JOKERS After making a…
DO NOT USE THESE JOKERS After making a order many months ago and being promised to be resolved still haven't received the items, and now can't make contact either via phone or email , absolutely disgusting AVOID AT ALL COSTS
25 October 2024
Unprompted review
Reply from Mowers2go
Dear Jason,
We sincerely apologize for the delays and lack of communication you’ve experienced. We understand how frustrating and unacceptable this situation has been for you, and we deeply regret falling short of your expectations.
We’ve faced significant operational challenges recently that have impacted both our delivery times and our ability to respond to inquiries. We are actively addressing these issues and have made updates to our website to ensure only in-stock items are displayed to avoid similar problems in the future.
If your issue remains unresolved, please email us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize resolving this for you. We are committed to making things right and improving our processes to prevent such situations moving forward.
Thank you for your feedback, and we truly apologize for the inconvenience caused.
Kind regards,
The Mowers2Go Team
Avoid Avoid Avoid order made 8 weeks…
Avoid Avoid Avoid order made 8 weeks ago despite delivery time given 2-4 weeks. Customer service diabolical no one answers the phone . Im assuming this company is going out of business yet is still taking orders with no intent to fullfil
22 October 2024
Unprompted review
Reply from Mowers2go
Dear Alison,
We are deeply sorry for the delay and lack of communication regarding your order. We understand how frustrating and disappointing this experience has been, and we sincerely regret not meeting your expectations.
While we are not going out of business, we have faced significant operational challenges recently that have impacted our ability to fulfill orders and respond to inquiries promptly. We are actively addressing these issues and have updated our website to display only in-stock items to prevent similar situations in the future.
If your order remains unresolved, please email us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize assisting you. We are committed to resolving this matter and rebuilding trust with our customers.
Thank you for your feedback, and we apologize once again for the inconvenience caused.
Kind regards,
The Mowers2Go Team
This firm cannot fulfill orders
Ordered items in August, after a month I contacted them and was told the item was out of stock.
I have only managed to contact them once since then and was told the item was being shipped that week.
Another month later, nothing.
I have contacted Amex to cancel the charge.
27 August 2024
Unprompted review
Reply from Mowers2go
Dear iTraxx,
We are truly sorry for the poor experience you’ve had with your order. We understand how frustrating it is to wait so long without clear updates, and we deeply regret the inconvenience this has caused.
Unfortunately, we’ve faced significant operational challenges recently, which have impacted our ability to fulfill orders and communicate effectively. We are actively working to resolve these issues and have updated our website to display only in-stock items to prevent similar problems in the future.
If your issue remains unresolved, please email us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize assisting you. We sincerely apologize for the frustration caused and are committed to improving our processes to provide better service moving forward.
Thank you for your feedback, and we apologize once again for falling short of expectations.
Kind regards,
The Mowers2Go Team
Terrible customer service
Terrible customer service! I ordered a Stihl leaf blower on 27 August with an anticipated delivery of 2-4 weeks. I received no update. On 30 September I checked on delivery and was told it would arrive within 5-7 days but they would follow up asap. On Monday 14 October I tried to call but there was no reply. I sent 3 further emails to follow up on the unanswered call but still nothing. Customer service has been 1 email in 7 weeks. Awful. Still no product and no refund.
27 August 2024
Unprompted review
Reply from Mowers2go
Dear Mr. Richards,
We are truly sorry for the frustration and poor experience you’ve had with your order and our communication. Waiting so long without clear updates is unacceptable, and we deeply regret the inconvenience this has caused.
We’ve faced significant operational challenges recently, which have unfortunately impacted both our delivery times and our ability to respond to inquiries promptly. We recognize this isn’t the standard of service our customers expect, and we are actively working to resolve these issues. To avoid similar situations in the future, we’ve updated our website to display only in-stock items for immediate purchase.
If your order or refund is still pending, please contact us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize resolving this for you. We sincerely apologize for falling short and appreciate your patience as we work to improve.
Kind regards,
The Mowers2Go Team
I order a hedge trimmer in Aug had no…
I order a hedge trimmer in Aug had no delivery and no response to my chasing emails. They don't answer the phone. I am having to contact the bank for my money back.
17 October 2024
Unprompted review
Reply from Mowers2go
Dear Jason,
We are deeply sorry for the delay in delivering your hedge trimmer and the lack of communication you’ve experienced. We understand how frustrating and disappointing this has been, and we sincerely apologize for falling short of your expectations.
We’ve faced significant operational challenges recently, which have impacted our ability to process orders and respond to inquiries promptly. To address this, we’ve updated our website to display only in-stock items to prevent similar issues in the future.
If your issue remains unresolved, please email us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize assisting you. We are committed to resolving this matter and improving our processes to prevent such experiences moving forward.
Thank you for your feedback, and we deeply regret the inconvenience caused.
Kind regards,
The Mowers2Go Team
Avoid at all costs
Order placed back in September and still no goods. Telephone line dead or just rings out. Emails are not responded to. Still accepting orders and taking money online even though they know they cannot fulfil them.
29 September 2024
Unprompted review
Reply from Mowers2go
Dear Laura,
We are truly sorry for the poor experience you’ve had with your order. We understand your frustration with the delay and the lack of communication, and we deeply regret the inconvenience this has caused.
We’ve faced significant operational challenges recently, which have impacted our ability to fulfill orders and respond to inquiries promptly. We are actively working to resolve these issues and have made updates to our website to display only in-stock items to prevent similar situations in the future.
If your order has not yet been resolved, please contact us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize assisting you. We are committed to addressing your concerns and improving our processes moving forward.
Thank you for your feedback, and we sincerely apologize for falling short of expectations.
Kind regards,
The Mowers2Go Team
Terrible service
I've been waiting 2 weeks for my online order, with no contact from mowers2go, except on the day I placed the order when they took my money.
I tried calling but they hung up without answering.
17 October 2024
Unprompted review
Reply from Mowers2go
Dear Canice,
We are very sorry to hear about your experience and the frustration caused by the lack of communication and delay with your order. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience.
We’ve faced significant operational challenges recently, which have impacted our ability to respond promptly and fulfill orders as expected. We are actively working to resolve these issues and have updated our website to display only in-stock items to prevent such delays in the future.
If your order remains unresolved, please email us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize addressing your concerns. We truly regret the inconvenience caused and are committed to making things right.
Thank you for your feedback as we work to improve.
Kind regards,
The Mowers2Go Team
absolutely waste of time
absolutely waste of time . don’t answer phones . waited 3 months , no batteries. contacted stihl .
27 June 2024
Unprompted review
Reply from Mowers2go
Dear Dogman Green Grass,
We are deeply sorry for the delay and lack of communication regarding your order. We completely understand your frustration, especially after waiting so long without receiving the batteries you ordered.
We’ve faced significant operational challenges recently that have impacted our ability to fulfill orders and respond to inquiries promptly. We are actively working to address these issues and have updated our website to display only in-stock items to prevent similar delays in the future.
If your issue remains unresolved, please email us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize resolving this for you. We sincerely apologize for the inconvenience caused and appreciate your feedback as we work to improve.
Kind regards,
The Mowers2Go Team
taking orders but not delivering any goods
ordered a hedgetrimmer and leaf blower at the end of August and then nothing. contacted the company after a month to ask about my goods and was told that they had forgotten to warn me that my goods would be delayed until early October. Contacted again in early October and got no response so have now requested a refund some 7 weeks after placing my order. i dont need a hedgetrimmer now!
29 August 2024
Unprompted review
Reply from Mowers2go
Dear Shazia,
We sincerely apologize for the delay and lack of communication regarding your order. We completely understand your frustration, especially after waiting so long without updates or resolution. This falls far below the standard of service we aim to provide, and we deeply regret the inconvenience caused.
We’ve faced operational challenges recently, which have impacted our ability to fulfill orders and respond to inquiries promptly. To address these issues, we’ve updated our website to show only in-stock items for immediate purchase, aiming to prevent similar situations in the future.
If your refund has not yet been processed, please contact us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize resolving this for you.
We sincerely appreciate your feedback and are working hard to improve our processes to provide a better experience for all our customers.
Kind regards,
The Mowers2Go Team
No goods, no contact, have taken my money and run...
Ordered and paid for a mower on 15th September, which was showing as in stock. Apart from automatic order confirmation, had no further contact from them. By 1st October I was getting a bit concerned so I submitted a support ticket, which was ignored. I submitted another ticket on 8th October and got a boilerplate response saying they were having trouble with their phone lines (?) It's now been a month and they've got over £600 of my money and I can't get hold of anyone. Whether this was once a real business, it's looking a lot like a scam now. Looks like I'll need to go down the chargeback route to get my money back. What a pain. Absolutely abysmal company.
14 October 2024
Unprompted review
Reply from Mowers2go
Dear Andy,
We deeply apologize for the poor experience you’ve had with your order and the lack of communication throughout this process. We understand how frustrating and disappointing it is to be left without updates, and we sincerely regret the inconvenience caused.
We’ve faced significant operational challenges recently, including technical issues that have impacted our ability to respond to inquiries and fulfill orders promptly. While this is not an excuse, we are working hard to resolve these problems and have updated our website to show only in-stock items to prevent similar issues moving forward.
If your refund has not yet been processed or your concerns remain unresolved, please email us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize assisting you. We truly regret the inconvenience and appreciate your feedback as it helps us work to improve our processes.
Kind regards,
The Mowers2Go Team
Buy from elsewhere, customer service is appalling
I placed my order on the 13/09/24 fully knowing it was due for delivery early October, well it's now 14/10/24 and still nothing and on their website, the item I ordered say's they are expecting stock in 1 to 4 weeks time.
The main issue I have is I have not been able to contact them via the phone or email and get a response, I have learnt from their website that they are having IT issues and they have setup an emergency messaging system to contact them on, I messaged them on that system and was informed to expect a response in 24 - 48hrs, well it's been 8 days and still no reply, there are now four messages on that system from me and all are unanswered.
Stop taking orders if your IT system is FUBAR, and having had this experience so far, I wouldn't buy from you because I would not trust your customer service if the item I bought had any issues during it's 2 year warranty.
14 October 2024
Unprompted review
Reply from Mowers2go
Dear Gaz,
We sincerely apologize for the delays and lack of communication you’ve experienced with your order. We completely understand your frustration, especially after waiting so long without updates or responses. This is not the level of service we aim to provide, and we deeply regret falling short of your expectations.
We’ve been facing significant operational challenges, including technical issues, which have impacted both our communication systems and order processing. While we’ve set up temporary solutions, we recognize that they have not met the standard required. We’re actively working to resolve these problems and have updated our website to display only in-stock items to avoid similar issues in the future.
If your concern remains unresolved, please email us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize assisting you. We are committed to addressing your concerns and improving our processes to rebuild trust with our customers.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
Kind regards,
The Mowers2Go Team
Along with a multitude of other unhappy…
Along with a multitude of other unhappy customers i have had no contact from mower2go since ordering and paying for machery on 23rd Sept. Please avoid and purchase elsewhere if you wish to avoid any hassle or delay in orders. very unhappy!. No one answers the phones or responds to emails but more than happy to take your money. 1 stat is too much.
11 October 2024
Unprompted review
Reply from Mowers2go
Dear Lee,
We sincerely apologize for the lack of communication and delay with your order. We understand how frustrating and disappointing this experience has been for you, and we deeply regret falling short of your expectations.
We’ve recently faced significant operational challenges that have impacted our ability to fulfill orders and respond to inquiries in a timely manner. We recognize the frustration this has caused and are actively addressing these issues. To prevent similar problems in the future, we have updated our website to show only in-stock items for immediate purchase.
If your issue remains unresolved, please contact us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize assisting you. We are committed to improving our processes and ensuring a better experience for all our customers.
Thank you for your feedback, and we are truly sorry for the inconvenience caused.
Kind regards,
The Mowers2Go Team
Don't Accept Orders If Your IT System Has Collapsed
I have just cancelled my order for a stihl hedge cutter and accessories and asked for a refund.
I ordered the item on 7th September and after several email exchanges, accepted a delay of 2 to 3 weeks.
As my son was going to undertake the extensive hedge work on 12th October (coming up to Nottingham from London) and I was going to be on holiday until 4th October, we agreed a delivery date between those 2 dates.
Since returning from holiday I have heard absolutely nothing about the delivery but I have received an automated response outlining the big problems they are having with their IT system.
If they had been upfront about this then I would not have incurred a £30 next day delivery charge in order to get the hedge trimmer delivered by another company for 12th October.
I'm keeping my fingers crossed that I will receive my refund soon.
6 October 2024
Unprompted review
Reply from Mowers2go
Dear Roman,
We are truly sorry for the poor experience you’ve had with your order and the inconvenience caused by the delays and lack of communication. We understand how frustrating this has been, especially given the additional cost you incurred to get the hedge trimmer delivered in time.
We’ve faced significant operational and IT challenges recently that have impacted our ability to fulfill orders and respond to inquiries promptly. We recognize that this is unacceptable and are working hard to resolve these issues. To avoid similar problems in the future, we have updated our website to display only in-stock items for immediate purchase.
If your refund has not yet been processed, please contact us at contact@mowers2go.co.uk, mentioning your review, so we can prioritize resolving this for you. We sincerely apologize for falling short of your expectations and appreciate your feedback as we work to improve our service.
Kind regards,
The Mowers2Go Team
Had a email this morning stating that…
Had a email this morning stating that they had sent me a refund, guess what no refund in my account. I have now raised a dispute with my bank against this company
30 September 2024
Unprompted review
Reply from Mowers2go
Hi Andrew,
Thank you for reaching out once again and for leaving your fourth review. We value your feedback and sincerely apologize for the delay in responding to your emails. As noted on our website, we’ve been experiencing some technical issues, which have impacted our response times.
Regarding your refund, please note that it can take up to 5 working days to appear in your bank account after being processed. We truly appreciate your patience, and if you have any further concerns, our customer service team is here to help.
Best regards,
The MowersGo Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.