Started using these pre cured nails after retirement as more economical than having my nails done at beauticians. Although my nails are more brittle now on removal, they have grown to a nice length. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love MoYou’s new non UV gel nail strips, they are pretty easy to apply, they do take a bit more time than it says, but still much easier than doing a normal gel manicure. And they lasted really well... See more
Company replied
I love, love, love MoYou gel strips. I used to spend a fortune on getting my nails done but since I’ve discovered MoYou, no more! I was never any good at doing my own nails, they always looked like... See more
Company replied
A set of semi cured nails I purchased were not their usual thickness which meant they didn’t stick to my nails as they were too rigid. The customer service team could not have been more helpful and so... See more
Company replied
Company details
- #181 of 251 best companies in Health and beauty shop
Written by the company
GEL STRIPS💅 Last For 2 WEEKS With no Nail Damage👌 Vegan & Cruelty Free🐼 Free UK Shipping✈️ New Release EVERY Friday! Use #moyoulondon to be featured 👀
Contact info
Unit 4-5 Brightwell Barns Waldringfield Road Brightwell, IP10 0BJ, Suffolk, United Kingdom
- +44 7562 788087
- info@moyoumarketing.com
- moyou.co.uk
4.4
Excellent
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Moyou make amazing products (I've been…
Moyou make amazing products (I've been using them for over 10 years) and their customer service is second to none if you have a question etc. Highly recommend them for anyone wanting to try their products!
21 May 2026
Unprompted review
Reply from MOYOU
Thank you so much for your incredible support over the past 10 years! 💖 It truly means the world to us to have such long-time customers continuing to love our products.
We’re also so happy to hear you’ve had great experiences with our customer service team. We always want our customers to feel supported whenever they need help or advice, so your kind words really mean a lot.
Thank you again for the recommendation and for being part of the MoYou family for so many years ✨
Customer Service saves the day again
1. These are definitely my favorite brand of semi cured gel nails. Good retention. Strong gel. Excellent variety of designs and quality of images.
2. Their customer service is wonderful.
I had 2 separate issues with the shipping of my order. One was getting it thru customs and the other was the package getting lost. They were very quick to respond when I reached out with both issues, especially given the time difference between countries.
Very happy. Will absolutely be buying from them again.
20 May 2026
Unprompted review
Reply from MOYOU
Thank you so much for your lovely review! We’re thrilled to hear our semi-cured gel nails have become your favourite and that you’ve been enjoying the quality, durability, and variety of our designs 💖
We’re also really pleased we could help get things sorted with your shipping issues. We know customs delays and lost parcels can be frustrating, so we always do our best to respond quickly and make the process as smooth as possible. Your patience and understanding truly mean a lot to us.
Thank you again for your support — we can’t wait to have you back for your next set! ✨
I have made several orders through…
I have made several orders through moyou as well as previously having a subscription. The nails are really great quality and worth the extra cost compared to some other brands I tried.
3 March 2026
Unprompted review
Reply from MOYOU
Thank you so much for your continued support!
We’re so happy to hear you’ve enjoyed both your orders and subscription with us. It means a lot that you feel our nail wraps stand out in quality compared to other brands you’ve tried.
We’re always working hard to create long-lasting, salon-quality designs that feel worth the investment, so feedback like this truly makes our day. Thank you again for taking the time to share your experience 💖
Ordered 2 pairs of press on nails but…
Ordered 2 pairs of press on nails but put an incomplete address on the order. Customer service were amazing and resolved the issue straight away.
Nails look amazing too
14 May 2026
Unprompted review
Reply from MOYOU
Thank you so much for your lovely feedback! 😊
We’re so glad our customer service team was able to quickly help resolve the address issue for you, and even happier to hear you’re loving the press on nails too!
Your kind words really mean a lot to us—thanks again for your support 💖
Gel nails newbie
I enjoyed trying gel nails for the first time, but they will need a little practise to get then perfect.
24 April 2026
Reply from MOYOU
Hi Tricia
Thank you so much for your review!
We’re so pleased to hear you enjoyed trying gel nails for the first time. There can definitely be a little learning curve at first, but with a bit of practice it quickly becomes much easier — and we’re confident you’ll be applying them like a pro in no time!
We really appreciate your support and hope you continue enjoying your nail journey with us.
Kind regards,
MoYou London Customer Service
Love the products!
Love the products! These nail wraps have been so good to use and there was excellent customer service when I had an issue that needed resolving.
7 May 2026
Unprompted review
Reply from MOYOU
Hi Maame
Thank you so much for your lovely review!
We’re so happy to hear you’re loving the nail wraps and that you’ve had a positive experience with our customer service team as well. It really means a lot to us that you took the time to share your feedback.
We truly appreciate your support and hope you continue enjoying your nail wraps!
Kind regards,
MoYou London Customer Service
I’ve been trying out nail wraps and…
I’ve been trying out nail wraps and have been really impressed with MoYou. They have loads of really pretty styles and they stay on really well.
So far, having tried the non-uv and the semi-cured type, I think the semi-cured ones are best for me as they feel more durable. I haven’t tried taking them off yet though so can’t comment on that. Taking off the non-UV pairs is really easy.
I found them really simple to apply and shape to my nails and I’m so happy they are vegan, cruelty free, hema free and TPO free which is exactly what I was looking for.
Was a little worried they would come off in water but they don’t!
Great customer service too - thank you! 🩷
30 April 2026
Unprompted review
Reply from MOYOU
Hiya!
Thank you so much for your lovely and detailed review 🤍 We’re so happy to hear you’ve been impressed with the range of styles and how well the wraps stay on — and that they’ve held up even in water!
It’s great to hear you’ve tried both ranges and found the semi-cured ones work best for you, while still enjoying how easy the non-UV ones are to remove. We’re also really pleased the vegan, cruelty-free, HEMA-free and TPO-free formulas tick all the boxes for you — that’s so important to us too.
Thank you as well for your kind words about our customer service — we really appreciate your support 🩷💅✨
Extremely unhelpful customer service
I have ordered press ons from them several times and noticed inconsistent sizing - their Foil me softly design is shorter than their other ones. I do like them for everyday use so I emailed them asking which ones match the size. I got a lovely lady named Julie who is an expert at corporate fobbing off. First she was sorting it, then she didn’t have the bandwidth to follow up with her own design team… a month later I followed up again… the design team apparently said all sizing is the same…
Politely unhelpful is still unhelpful Julie… not great customer service.
30 April 2026
Unprompted review
Reply from MOYOU
Hi Aleksandra
Thank you for your feedback.
Our press-on nails are produced to a standardised sizing guide, though some designs can appear slightly different due to shape, finish, or style variations.
We appreciate you raising this, as it’s helpful for us to review how we communicate these differences more clearly.
We understand you were looking for more specific guidance on which designs match in size. If you’d like us to take another look at the sets you mentioned, we’re happy to review this further and help point you towards the closest matches.
First class customer service
As I’m new to false nails I thought I’d e-mail and ask for a little advice on the products first.
Julie got back to me the same day offering help and advice on all there different styles giving me the confidence to try them.
I can honestly say that I had the very best help and advice from Julie and the products are fabulous.
M.
17 April 2026
Unprompted review
Reply from MOYOU
Hi M.
Thank you so much for your lovely review 🤍 We’re delighted to hear that Julie was able to provide helpful advice and give you the confidence to get started — we’ll be sure to pass your kind words on to her!
It’s wonderful to know you’re enjoying the products too. Thank you for your support 💅✨
So glad I found MoYou fantastic quality…
So glad I found MoYou fantastic quality press on nails & gorgeous colours, the new way to mani & super speedy delivery too! Highly recommend
26 April 2026
Unprompted review
Reply from MOYOU
Hi Michelle
Thank you so much for your lovely review 🤍 We’re so glad you found us and are enjoying the press-on nails, gorgeous colours, and speedy delivery!
Your recommendation means a lot to us — thank you for your support 💅✨
I never leave reviews but I had to for…
I never leave reviews but I had to for this product. The gel strips are incredible. So easy to apply, long lasting and great designs to choose from. Would highly recommend if you are looking for a less time consuming and more costs effective option to the salon.
23 April 2026
Unprompted review
Reply from MOYOU
Hi Rebecca
Thank you so much for taking the time to leave a review—we really appreciate it! It’s amazing to hear how easy you found them to apply and that they’ve been long lasting for you too.
We’re so glad you’re loving the designs and finding them a great alternative to salon visits—that’s exactly what we aim for! Thanks again for the recommendation, it really means a lot 💖
Reply from MOYOU
Hi Sharon
Thank you so much for your lovely feedback! We’re so glad to hear you’re happy with both the product and the delivery—exactly what we aim for.
Really appreciate you taking the time to share this, it means a lot 💖
Look great, but no stay power and ignored by customer service.
I bought three sets of nails, a UV light and a gel top coat.
The nails look great when they first go and very easy to apply but last 2-3 days max before they start to fall off and chip. I was really disappointed. I have reached out to customer service several times and no-one that got back to me via email.
Really disappointing and a real
Let down after how lovely they look when first on.
1 April 2026
Unprompted review
Reply from MOYOU
Hi Claire
Thank you for getting in touch and leaving your review.
You sent an email to us on the 5th of April in regards to your order 309359.
"Hello Claire,
Thank you for reaching out and sharing your experience with us. I’m sorry to hear that the Mulled Wine and Rusty Red sets did not meet your expectations. I understand how disappointing this must be, especially after following the instructions carefully.
To resolve this, would you prefer a replacement for the faulty items, or would you like a refund instead? Please let me know your preference, and I will ensure it is handled promptly.
Thank you for your patience and understanding.
Best regards,
Julie A
MoYou London Support Team"
You responded to this email with a request of a refund and since then our team has refunded you for both items.
The refund can take 3-5 working days to appear in your account.
We hope you can consider your once star review and please check all forms of email inboxing, including spam and junk.
We wish you all the best.
MoYou London
Customer Service
I've swore by moyou nails for a few years now - I use them once every 2-3 weeks and they usually last the whole time. So easy and cheaper than visiting a salon! Recently recieved some great customer service from Julie. I had ordered a set that was defective. As I said, I've been using this brand for years with no issue so I knew this wasn't typical for them. I contacted customer support who were lovely and very helpful. They set me up with a new set over email and threw in a free nail file! Over the moon with the exchange and remain a happy customer, would recommend.
10 March 2026
Unprompted review
Reply from MOYOU
Hi Katie
Thank you so much for your amazing feedback—and for being such a loyal customer over the years! 😊
We’re so happy to hear the wraps continue to work so well for you and that they’ve become a go-to in your routine (we love a salon-quality result at home!).
I’m also really glad our team was able to help quickly with the defective set and get that sorted for you. I’ll be sure to pass your kind words on to Julie—she’ll be thrilled!
Thanks again for your continued support and for recommending us, it truly means a lot 💖
I love MoYou UV gel wraps
I love MoYou UV gel wraps. Overall, they work really well and I am constantly complimented on them. I have played contact sports, gone to the gym, washed dishes, travelled, etc all while wearing the UV gel wraps and they've lasted through it all.
Things to expect:
- There are some designs that work better than others. Some of the designs (like those that have black in them) don't cure well, but any time I've had an issue, customer service has been great at sending me a new set.
- These do damage your nails a bit, even when following the instructions. It's way better than nail salon gel nails, but there is still some damage.
- You may need to play with the cure times and how well you stick the wraps on your nails to get the best outcome.
Overall, would highly recommend the UV gel wraps (the non-UV gel wraps don't work).
9 April 2026
Unprompted review
Reply from MOYOU
Hi Sam!
Thank you so much for your detailed and honest feedback—we really appreciate you taking the time to share your experience!
We’re so glad to hear how well the UV gel wraps have held up for you through such an active lifestyle—that’s amazing! And it’s lovely to know you’re getting so many compliments too 😊
You’ve also raised some really helpful points around designs and curing. You’re absolutely right that certain pigments (especially darker shades like black) can sometimes require a little extra care when curing, so your insight there is super valuable.
We’re pleased to hear our customer service team has been able to support you when needed, and we truly appreciate your feedback regarding nail condition as well. Proper prep and gentle removal are key, but we understand everyone’s experience can vary, so this is really useful for us to keep in mind.
Thanks again for your recommendation and for sharing both the positives and areas for improvement—it really helps us continue to grow!
Decline in longevity compared to previous experience
I’ve been using MoYou gel stickers for around three years and have always been really happy with them. Previously, they would last at least a week and a half, sometimes even longer — I’d often have to remove them because my nails had grown out.
However, more recently I’ve noticed a drop in how long they last. Over my last four sets, they’ve been coming off much sooner — in some cases within a day. My most recent set lasted only a few hours before several stickers lifted.
Customer service has always been helpful and responsive, which I appreciate. That said, it’s a bit frustrating to keep having the same issue repeatedly.
I’m hoping this is just a temporary quality issue, as I’ve really enjoyed using these in the past.
6 April 2026
Unprompted review
Reply from MOYOU
Hi there,
Thank you so much for taking the time to share your experience, and for your continued support over the past three years—it really means a lot to us.
I’m really sorry to hear about the recent issues you’ve had with longevity, especially after previously having such great results. That’s understandably frustrating, particularly when it’s been happening across multiple sets.
As this isn’t the experience we’d expect, we’d really like to look into this further for you. There can sometimes be factors that affect wear time (such as application, prep, or curing), but given your experience with the product, it does sound like something we should review more closely.
If you’re happy to, please could you share your order details with us so we can investigate this properly and make things right for you?
We truly appreciate your feedback—it’s incredibly valuable and helps us continue to improve.
Endless possibilities
I’ve always had good service from this company. I had a small issue with my last order and they were quick to sort it. No quibbles, just great customer service.
The nail polishes are great. Some are smoother and coat better than others, but I’ve found this to be the case with all brands, as different coloured pigments react differently. The nail plates are fun. It takes a little practise, and as with the polishes, it depends on the designs.
I’ve found the smaller rectangles of images a bit of a tight squeeze on wider/longer nails, so prefer the larger ones. I’ve not got to grips with filling in colours on the reverse of the images, but I’m enjoying trying out new techniques.
8 April 2026
Unprompted review
Reply from MOYOU
Hi Dez!
Thank you so much for taking the time to share such detailed feedback—we really appreciate it!
We’re so glad to hear you’ve consistently had good service from us, and that our team was able to quickly resolve the issue with your last order—that means a lot.
It’s great to hear you’re enjoying the nail polishes and plates too. You’re absolutely right—different pigments can perform slightly differently, and it can vary depending on the design. We love that you’re experimenting with new techniques as well!
Your feedback on the image sizes is really helpful, especially regarding wider or longer nails—we’ll be sure to pass this on to our team. And filling from the reverse can definitely take a bit of practice, but it sounds like you’re well on your way 😊
Thanks again for your support and for sharing your experience—it really helps us improve!
Obsessed!
There's so much choice and the Gel Wraps really do last 2-3 weeks provided you apply them correctly...! I committed to a subscription and i don't regret it, such good value. I always get compliments on my nails and they're stronger and longer now!
8 April 2026
Unprompted review
Reply from MOYOU
Obsessed—we love to hear it Holly! 😍
Thank you so much for your amazing feedback. We’re so glad you’re enjoying the wide choice of designs and getting such great wear out of the Gel Wraps—it really makes all the difference with the right application!
It’s fantastic to hear you’re loving the subscription too and finding it great value. Even better that you’re getting compliments and noticing your nails feeling stronger and longer—that’s such a win!
Thanks again for your support, it really means a lot 💖
Sassy Punch
Recently purchased a set of the Sassy Punch gel nail wraps. Gorgeous red. Went on really easy. Would have lasted longer than they did if I hadn't wanted to change the colour. No movement or lifting whilst on. Did pop a coat of clear nail varnish on the top once finished putting them on. Can't actually say if it helped other than they did look nice and glossy. Will definitely buy the colour again.
27 March 2026
Unprompted review
Reply from MOYOU
Hiya Beverley!
Thank you so much for your lovely feedback! We’re so glad to hear you enjoyed the Sassy Punch wraps—such a gorgeous red ❤️
It’s great to know they applied easily and stayed put with no lifting, even better that you only changed them because you fancied a new colour! Your tip about adding a clear top coat is a great touch too—definitely helps give that extra glossy finish ✨
We really appreciate you taking the time to share your experience, and we’re so happy to hear you’d buy the shade again!
absolut perfect
absolut perfect, order since a few years, always fantastic
26 March 2026
Unprompted review
Reply from MOYOU
Thank you so much for your lovely message! 😊 We’re so happy to hear you’ve been ordering with us for a few years and that you’ve consistently had a fantastic experience.
Your continued support really means a lot to us—we’re so glad you’re loving everything!
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