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Rated 5 out of 5 stars

Very smooth processing and digital experience. Pricing is competitive and offers good value to the customer. Whenever there has been an issue, my BDM Simon Wilson has been just a phone call away and b... See more

Company replied

Rated 5 out of 5 stars

Placed a case for a first time buyer yesterday with MPowered Mortgages and received the mortgage offer within 11 minutes… Clients were very happy to receive their offer so quickly. I’ve used MPowered... See more

Company replied

Rated 3 out of 5 stars

First time using them. Only reason it's 3 star and not 2 is because (eventually) an Offer was issued. Poor service overall, starting when a BDM didn't get back to me as they said. Repeated requests fo... See more

Rated 4 out of 5 stars

I would give 5 but the IT side still needs a little work. System scanning of documents take far too long and is a gimmick - let us choose what the documents are instead. Also, no emails were generated... See more

Company replied

Company details

  1. Mortgage Lender
  2. Financial Institution
  3. Non-bank financial service

About MPowered

Written by the company

Home of the One Day Mortgage™.

You need certainty for life’s biggest financial decisions without the hassle and jargon that comes with it.

We’ve revolutionised the mortgage process from start to finish with our unrivalled MPowered platform, giving brokers and their customers control and certainty over their financial future. Harnessing tech, data and AI, we’ve transformed the way you make applications leaving you more time for your business and your customers.

MPowered Mortgages are simple, fast, stress-free mortgages you’ve been looking for.

Built for the 21st century, we provide a fully digital and trackable application process that gives you a certain decision within hours rather than weeks.

MPowered for Intermediaries
MPowered for Customers
Residential Criteria
MPowered Blogs
Contact Us

Contact info

4.2

Great

TrustScore 4 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great forward thinking lender with new…

Great forward thinking lender with new AI technology which makes the application process quicker and smoother. Great news for brokers and their clients. Helpful BDM (Ryan Best) which answers any questions on policy.

11 October 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi Katy,

Thanks for your glowing review!

We're thrilled to hear our tech is enhancing your application experience. We've passed you kind comments on to Ryan.

We look forward to working with you again soon.

Best wishes,

BOps @ MPowered

Rated 5 out of 5 stars

BDM Help

BDM
My BDM Simon has made all the difference, from helping me / discussing the case as it's the first time using the system. To assisting with the complex situation and underwriting.

20 September 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi Michael,

Thanks for your feedback, and welcome to MPowered!

We've passed your comments on to Simon, who'll be thrilled to hear you valued his service.

We hope we can support you again soon.

Many thanks,

BOps @ MPowered

Rated 1 out of 5 stars

MP recommended for a Free remortgage…

MP recommended for a Free remortgage product sourced from 27Tec but subsequently advised the 'Legal Fee Saver' only contributes £150 + VAT. I could not see how to download a KFI from application process and sent a KFI from 27Tec, that did not state fees payable. Case cancelled when finding a more competitive Free remortgage product.

9 September 2024
MPowered logo

Reply from MPowered

Hi Stephen,

Thank you for taking the time to leave us a review, we appreciate the feedback and are sorry to hear that you haven't had a positive experience with us.

As a responsible lender, we lay out all of the fees associated with our products, and the legal costs covered by our Legal Fee Saver, in the relevant product documentation. If you're ever unsure, we'd recommend contacting our Broker Operations team through live chat or WhatsApp on 0800 260 5949.

Thanks,

BOps at MPowered Mortgages

Rated 5 out of 5 stars

Insanely fast

Insanely fast
From application to offer in 2 days- really cant ask for any more here!
Systems are great- underwriting really easy to get through and they deliver on what they say they will- a mortgage offer, with ease and a very happy customer. Excellent work- will use again for sure :)

8 October 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi Raj,

Thank you for your wonderful review!

We're so pleased that our platform is making a positive impact for you and your clients.

We look forward to working with you again soon!

Many thanks,

BOps @ MPowered

Rated 5 out of 5 stars

Great service

Great service, quick underwriting and they kept us up to date throughout the process.

8 October 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi Ben,

Thanks for your 5-star review! We're so happy that you enjoyed your MPowered experience.

We look forward to supporting you again in the near future.

Many thanks,

BOps @ MPowered

Rated 5 out of 5 stars

As a mortgage broker

As a mortgage broker, I recently submitted an application through Mpowered Mortgages for one of my clients, and I couldn't be more impressed. Their application system is incredibly user-friendly, making it straightforward for both me and my clients.

What stood out the most was the speed of their processing. Mpowered handled the application efficiently, keeping me updated at every stage. It’s refreshing to work with a lender that values promptness without sacrificing quality. Overall, I highly recommend Mpowered Mortgages for their excellent service and streamlined application process

2 September 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi Richard,

Thanks for your fantastic feedback!

We’re delighted to hear that our system is providing swift support for you and your clients.

We look forward to assisting you again soon.

Many thanks,

BOps @ MPowered

Rated 5 out of 5 stars

The future lender with a twist

I love how the system is so thorough - identifying credit commitments, great criteria on non uk nationals and support is outstanding , if needed there is a bdm on hand without hesitation or any delays in responding.

8 October 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi Natt,

Thanks for your 5-star review!

We're so glad you're loving our platform, service and ever-expanding criteria!

Thank you for choosing MPowered. We look forward to assisting you again soon.

Many thanks,

BOps @ MPowered

Rated 5 out of 5 stars

Easy To Use

I have submitted quite a few cases with MPowered recently. One went to offer within 51 minutes!
I like how the system checks over the documents and you do not need to key the whole AIP and click submit before the page starts to warn you that it is not likely to pass. It saves such a lot of time!

4 October 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi Vicki,

Thanks for your fantastic feedback!

It's great to hear that you're finding our document recognition and real-time underwriting features valuable.

We look forward to continuing to service you and your customers.

Best wishes,

BOps @ MPowered

Rated 5 out of 5 stars

I have had an issue on a re-mortgage…

I have had an issue on a re-mortgage case and managed to speak to an Underwriter Gerry. What a breath of fresh air, he has been able to over the last 24 hours completely change around the case and we have a positive outcome for the clients. So nice to be able to have a gent take ownership on this case and help until we had the offer, Thank you so much for your assistance and what a credit to your company!

3 October 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi Sarah,

Thank you for the lovely review! We have passed your comments over to Gerry who will be so pleased to hear you enjoyed his 5 star service!

We look forward to assisting you on future cases.

Best wishes,

BOps @ MPowered

Rated 5 out of 5 stars

Offered within 24 hours!

Great rates, easy to use system and offered within 24 hours!

18 September 2024
MPowered logo

Reply from MPowered

Hi Malcolm,

Thank you for the amazing review! We are pleased to hear you enjoyed our easy system and experienced a quick turn around!

We look forward to your next case!

Best wishes

BOps @ MPowered

Rated 5 out of 5 stars

A very happy customer!

After an initial hiccup, I can say that I don’t think I’ve ever been so impressed with a company trying to resolve a customer issue as I am with MPowered Mortgages.

I put a lot of credence into how a company reacts when something goes wrong- And Liyyanah went above and beyond to make sure we had a positive experience.
This felt like someone who is living and breathing the values they want the company they work for to be known for.

Really impressed with the fast turnaround we had in getting the mortgage deal over the line after first contact.
It sounded like a lot of people were working together to get to a perfect outcome for the customer which makes me feel assured that I’m going with a company who mean what they say.

And to reiterate, Liyyanah is a credit to your business.
Professional with clear comms to explain what had happened and what our options were from that point- But also a personal touch in seeing us through to completion. Thanks again!

27 September 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi Adam,

Thank you for such a lovely review!

We are so happy to hear we provided the best outcome for you and your family. We've passed your comments over to Liyyanah who thanks you for kind words. She and the team wish you all the best moving forward!

Best wishes,

BOps @ MPowered

Rated 5 out of 5 stars

First time i've used Mpowered and was…

First time i've used Mpowered and was really impressed with the system and ease of use. I had a slight issue with the system not picking a client up however Robert was fantastic and manged to get it resolved for me. He was very proactive and informative and communication was great - many thanks

25 September 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi Max,

Welcome to MPowered!

We're so pleased you enjoyed your first experience with us. Robert was delighted to know his service made an impact.

We look forward to continuing to service you and your customers!

Best wishes,

BOps @ MPowered

Rated 5 out of 5 stars

Good customer service !

Good communication throughout the process and good outcome.

27 September 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi there,

Thanks for your 5-star review! We're so happy that you enjoyed your MPowered experience.

We look forward to working with you on your next case.

All the best,

BOps @ MPowered

Rated 5 out of 5 stars

Our case was struggling to get over the…

Our case was struggling to get over the line with MPowered, up until Teri Mann began helping - I can not thank Teri enough for her support, she was absolutely invaluable - her help and support meant the case was turned around in less than 72 hours after weeks of previous struggle. Teri is an absolute credit to your organisation - Thanks again Teri - You really are a Star!

26 September 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi Gemma,

Thank you for your wonderful review! We’ve passed along your kind words to Teri, and she’ll be thrilled to know you valued her service.

We hope we can support you again very soon!

Best wishes,

BOps @ MPowered

Rated 5 out of 5 stars

As a first time user

As a first time user, I found the system simple to use and I liked the feedback it provided. When I spoke to the team, I found them helpful and informative especially a lady whose name begins with and R (really sorry that I forgot). Altogether I was impressed with the offering.

9 September 2024
MPowered logo

Reply from MPowered

Hi Graeme,

Thanks for this brilliant review! Our platform was designed with brokers, so we're delighted that you found it super smooth.

We've passed your kind comment on to our Broker Operations Manager, Rhonda, who will be happy to hear this.

We look forward to working with you again in the near future.

Best wishes,

BOps @ MPowered

Rated 5 out of 5 stars

Very smooth

Very smooth processing and digital experience. Pricing is competitive and offers good value to the customer. Whenever there has been an issue, my BDM Simon Wilson has been just a phone call away and broken everything down in clear terms. Always answering calls and emails within an hour. What more can you ask for!

16 September 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi Oliver,

Thanks for taking the time to leave your review!

We’re excited to hear you enjoyed your MPowered experience, and Simon was especially pleased to know his prompt support made a difference.

We look forward to working with you again soon.

Many thanks,

BOps @ MPowered

Rated 5 out of 5 stars

Fantastic support and efficiency from…

Fantastic support and efficiency from the underwriter Teri as my case offered in less than 24 years. My clients will be well impressed.

24 September 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi Jean,

Thank you for the glowing 5 star review! We're so pleased to hear Teri provided the ultimate MPowered experience!

We hope your customer is happy with our super quick decision!

Best Wishes,

BOps @ MPowered

Rated 5 out of 5 stars

Getting an offer for a client inside 24…

Getting an offer for a client inside 24 hours is amazing!

19 September 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi Justin,

Thank you for the brilliant review!

Offers within 24 hours is just the start... We can't wait to provide even faster decisions to you and your customers in the future.

Best Wishes,

BOps @ MPowered

Rated 5 out of 5 stars

Great service

Quick and easy systems to use, open banking is great and an underwriter was calling within minutes of submission to say it was being underwritten

18 September 2024
Unprompted review
MPowered logo

Reply from MPowered

Hi ST,

Thank you for providing such a wonderful review!

We're glad to hear you enjoyed our fast and personalised underwriting approach.

We look forward to continuing to service you and your customers!

Best Wishes,

BOps @ MPowered

Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service
To offer within 4 hours

Exemplary

18 September 2024
MPowered logo

Reply from MPowered

Hi Karen,

Thank you for the wonderful review, we are very happy to hear you enjoyed our outstanding service, backed by AI to produce an offer in such a short space of time!

We hope your next case is even quicker and look forward to it!

Best Wishes,

BOps @ MPowered

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