Mr Car Mats Limited Reviews 

727
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were somewhat happy with their experience overall. Many people mention that finding and easily ordering the correct items through the platform is very straightforward, and the resulting products fit their vehicles perfectly. Consumers frequently share that the final items are exceptionally well-made, look stunning, and provide a wonderful addition to their cars. Some people were dissatisfied with unexpected delivery delays, prolonged waiting times, and continuous difficulties in contacting customer support when issues arose. Others also noted that certain shipments took much longer than expected, lacked proper tracking, or arrived with a poor fit and missing components.

What people talk about most

Product

Consumers find product to be overwhelmingly satisfying, highlighting the great quality and perfect fit.... See more

Quality

Users describe positive interactions with quality, expressing general satisfaction with the great materials... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers express frustration... See more

Delivery service

People report ambiguous experiences with delivery service, as some consumers received their items quickly... See more

Website

Reviewers highlight deep dissatisfaction with the website, pointing out that contact mechanisms and order... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Online ordering, production and delivery does not appear very organised. Limited contact options, has taken several days to respond. Poor customer service experience initially. 9 days since order... See more

Rated 4 out of 5 stars

I found the ordering process easy, but expected that once the reg was entered, the dimensions would be known. However, I was asked to select from a couple of templates and then had to go and measure t... See more

Company replied

Rated 2 out of 5 stars

I ordered Mini car mats and boot liner. The car mats arrived ok but no boot liner and they could not supply one in the correct size and shape for my mini. So I got a refund. The car mats had to liv... See more

Rated 2 out of 5 stars

Placed an order for some basic mats. Paid. Received email confirmation. Nothing since. There is no contact number and the order number isn't accepted on the website tracking system. Scam - avoi... See more


Company details

  1. Auto parts shop

Written by the company

Mr Car Mats, suppliers of tailor-made, manufactured to order, vehicle specific, car mats, boot liners and other products to protect and enhance the interior of your car. Car mats are manufactured in the UK and are available in industrial rubber and automotive floor carpet. We offer the widest choice carpet qualities, available in a wide choice of colours.


Contact info

3.5

Average

TrustScore 3.5 out of 5

727 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(727)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied car mat purchase.

I purchased a set of car mats from Mr Car Mats Ltd.
They fit perfectly, appear to be of good quality and were reasonably priced. A satisfied customer.
Keith Brogan
10/10/25

10 October 2025
Unprompted review
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

Thank you for your kind words!

Rated 5 out of 5 stars

Good quality mats…

Good quality mats at a very competitive price. Speedy delivery and the sales team were very helpful. Would definitely recommend to friends and family

1 October 2025
Unprompted review
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

Great thanks to you.

Rated 5 out of 5 stars

Good service

Good service. Order was dispatched promptly. Good quality.

24 September 2025
Unprompted review
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

your feedback is invaluable for us .

Thanks.

Rated 1 out of 5 stars

Terrible. AVOID using company

I paid for and received a set of Land Rover Discovery floor mats in JANUARY 2025. They did not fit.
I asked for a either a set which did fit or a refund.
Since then and now - SEPTEMBER - there have been around 50 emails between us, with me maintaining that the mats did not fit and the company insisting they did. I have provided numerous photos clearly showing the problem.
I even showed the mats to a local LR main dealer who advised me that not only did they not fit but I would snap off the fixed floor clips if I tried to force fit these mats.
I am not a car mat expert but looking at numerous customer reviews this sort of experience is not uncommon ie poor product, unwillingness to admit errors and ultimately a "could not care less attitude" once they've got your money.
YOU HAVE BEEN WARNED.

29 September 2025
Unprompted review
Rated 4 out of 5 stars

Nice product and friendly service

Floor mats were great and just as ordered. Customer service (Rishika) was also very quick in responding to my inquiries. Only thing that could’ve been better was communication as to when order was shipping and a tracking of delivery. Would have been a 5 star if I was aware of the delay and had an idea of delivery without contacting customer service a few times.

8 September 2025
Unprompted review
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

Thank you for sharing your experience with us.

Thanks.

Rated 5 out of 5 stars

Quality car mats at a great price

So happy with my car mats the fit to the car is perfect. I added white trim to them and lettering they look amazing. I wouldn’t hesitate to order from this website again their customer service through email was excellent friendly and professional.They kept me updated on my order.Thanks again Varshita 😀. Best regards,John

19 September 2025
Unprompted review
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

We truly appreciate your feedback—it motivates our team to keep delivering the best service.

Thanks.

Rated 1 out of 5 stars

Awful company..

Awful company... no mats and no refund... absolutely useless. DO NOT WASTE YOUR TIME OR MONEY WITH THIS PLACE.

I would suggest that this is a way to scam people and seem legit

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Plenty of choice

Good selection of materials, colours and options. Prompt delivery. Good price. Mats exactly as ordered. Great quality material, finish and fit.

22 August 2025
Unprompted review
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

We are so happy to hear from you.

Thank you.

Rated 1 out of 5 stars

I've had a bad experience with this…

I've had a bad experience with this company, I order a set of mats over 6 weeks ago but they haven't been delivered, I've cancelled my order and requested a full refund but this hasn't happened.
So I would suggest anyone thinking of buying from this company to buy from a more reputable one.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

quality car mats

I am very pleased with the car mats they are a good quality car mat, there was a slight delay for the delivery but worth the wait, would recommend Mr car mats.

24 July 2025
Unprompted review
Mr Car Mats Limited logo

Reply from Mr Car Mats Limited

We are glad to hear your feedback.

Rated 1 out of 5 stars

Avoid at all cost

Avoid at all cost, scammers!!!
Ordered ultimate car mats £63. They Sent standard mats £22. Mats were so poor quality that I wouldn’t even put them in my car. Emailed and phoned company, eventually replied that they were producing the new mats and they would be with me soon. Weeks of emailing backwards and forwards with no mats, they offered me £11 refund! I kept refusing, they wouldn’t allow me to return them. I have this week been refunded £30!!!

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Scum company

Scum company, no returns policy at all despite what you might read.
I returned my mats after being given a return number, then they refused a refund and the mats seemed to get lost in transit.
Pay by credit card and get your protection from them

6 February 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality, worse customer service.

The cheapest possible quality and a bad fit. They initially refused to refund, claiming distance selling laws did not apply to them. After my Google reviews Varshita did get in touch to arrange a collection. She did not do this. After that all myemails were ignored. Customer services also got in touch asking me to contact them if the situation wasn't resolved. They too did not have good enough manners to reply to my email.

12 February 2025
Unprompted review
Rated 2 out of 5 stars

Got the Car Mats, Bootliner never showed up...

Made an order for car mats and bootliner which didn't turn up. Chased it up and eventually got the car mats after a month, the boot liner never showed up despite contacting the company by email and waiting for a fortnight beyond a second delivery time I was given. Gave up 7 weeks after the initial delivery date and clawed the value of the bootliner back via Paypal. I'd advise anyone using the company to use a payment method you can make a refund claim on.

17 June 2025
Unprompted review
Rated 2 out of 5 stars

Buy at your own choice

Took 2 months for them to come didn't keep me in the loop with any updates their not the worst mats cheap clips as they don't stay on properly the manager was apologetic but wouldn't buy from them again

9 June 2025
Unprompted review
Rated 1 out of 5 stars

No contact

No contact when email or phone , starting ro think this company is a scam , 8 days since trying to get order

20 May 2025
Unprompted review

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