This is my second review thanking Mr Pottery. I very stupidly did not check the postcode on my order which l think FB somehow changed. This resulted in my order not being delivered. I spoke to Mike an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent company to deal with. My latest order has arrived. On time, the cereal bowls are in brilliant condition, well packed as always . Thankyou Mike your service is without fault xxx
Company replied
I chose Mr Pottery because I liked how the items were graded with what sounded like an honest explanation. This was enhanced by the option of returning and I was prepared to pay more for these featur... See more
Company replied
From order to delivery4 days, ordered on a Friday and delivered on Tuesday. Beautifully packaged and secure, and so pleased that I remembered there was someone who sold oddments of China and then find... See more
Company replied
Company details
- #3 of 11 best companies in Chinaware shop
- #16 of 229 best companies in Homewares Shop
- #8 of 135 best companies in Kitchen supply shop
- #1 of 7 best companies in Pottery shop
- #1 of 11 best companies in Secondhand Shop
Written by the company
We are one of the UK's leading china matching and replacement services for discontinued tableware, in china, pottery and stoneware. We deal in all makes of retired china and are specialists in Denby Pottery, Hornsea, Johnson Brothers, Poole Pottery and Royal Doulton of which we carry large stocks. If your tableware has been discontinued, then we can help to find replacements for you. We charge NO SEARCH FEE and NO REGISTRATION FEE. We ship worldwide and are often complimented on our environmentally friendly packaging and speed of shipping, ensuring no breakages door to door, whether you are next door to us in Dorset, UK or thousands of miles away in Abu Dhabi, UAE. So whether you are seeking replacement tea cups for your Adams tea set or dinner plates for your Wedgwood dinner service, check out our website to see if we have your missing pieces in stock, and if we don't, simply register to be notified when we do! We look forward to helping you complete your tableware collection.
Contact info
34 Coventry Close, BH213UP, Wimborne, United Kingdom
- 0800 772 3428
- emailus@mrpottery.co.uk
- mrpottery.co.uk
4.9
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and quick delivery
Excellent service and quick delivery. Used this company before and happy with service
3 November 2025
Reply from MrPottery
Hello Jane. Thank you for your 5* review and continued business. We really appreciate both. Please do let us know if we can help again in the future. Best regards, The MrPottery Team.
Reply from MrPottery
Hello Frances. Thank you for your 5* review for our replacement china shop. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
J&G Meakin Poppy
I ordered some plates and side plates from Mr Pottery.
I was pleasantly surprised to receive an email within minutes for a query I had about my order.
The order was placed and I received it quickly and safely.
My only problem was that I couldn't get all the plates I ordered as they were out of stock- even though they looked to be available on the website.
Overall I was pleased and would recommend Mr Pottery
1 November 2025
Reply from MrPottery
Hello Tracey. Thank you for your positive review and kind feedback. Once again our apologies some of the items were not available. As with all businesses, inventory errors do occur from time to time. However, unlike other businesses we are unable to hide these errors by ordering replacements from a manufacturer or wholesaler as the lines are discontinued. We will always do our best to rectify any issues promptly however. Please let us know if we can help again. Best regards, The MrPottery Team
Reply from MrPottery
Hello Derek. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
The parcel was extremely well wrapped…
The parcel was extremely well wrapped and although Royal Mail had delivery problems that week it arrived in excellent condition. Good information provided by the Seller etc. A very competitive price for the item compared with other sellers.
31 October 2025
Reply from MrPottery
Hello Susan. Thank you for taking the time to give us a 5* review and such kind feedback. We really appreciate it. Please let us know if we can help find any further replacement china items. Best regards, The MrPottery Team.
Great service.Items looked new and…
Great service.Items looked new and packed very securely.
3 November 2025
Reply from MrPottery
Hello Sean. Thank you very much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Reply from MrPottery
Hello Dee. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Good customer service and the items…
Good customer service and the items arrived well packed and quickly.
30 October 2025
Reply from MrPottery
Hello Fiona. Thank you so much for your 5* review. We really appreciate it. Please get in touch if we can help again. Best regards, The MrPottery Team.
Great service
One of the cups unfortunately arrived broken but the refund was organised promptly and efficiently.
5 October 2025
Reply from MrPottery
Hello AH. Thank you for your 5* review and kind feedback despite the broken cup. We generally don't get any breakages but the nature of the business is that occasionally these things happen. We will always do our best to put things right. Please do not hesitate to get in touch if we can help again. Best regards, The MrPottery Team.
Quick delivery/ item as advertised/…
Quick delivery/ item as advertised/ beautifully packed
28 October 2025
Reply from MrPottery
Hello Linda. Thank you for your 5* review and kind feedback. Please get in touch if we can help again. Best regards, The MrPottery Team.
Prompt response
Prompt response, helping me to find a piece of pottery I didn't think I would be able to find.
28 October 2025
Reply from MrPottery
Hello Cathy. Thank you for your 5* review for your china replacement service. We really appreciate it. Please don't hesitate to get in touch if we can help again. Best regards, The MrPottery Team.
Undelivered plate
My order was addressed to a completely erroneous post code and is still missing. When I emailed to ask 'Where is my plate?', I received no response at all.
17 October 2025
Unprompted review
Reply from MrPottery
Oh Christopher... where to start?!
To address your various points... I responded personally to both of your emails within minutes of receiving them. I note you are using one of the worst email providers known to man who are rather overzealous with their commercial email filtering so either my replies are in your spam folder or were blocked at a server level.
The first email included a tracking link and advised your address could not be resolved by Royal Mail and was being returned to us. So we asked you to confirm your address.
The second email, after you accused us of a) not replying and b) changing your postcode, explained our position, which I will summarise as follows...
The order process is an automated one. You fill in your address, you are invited to confirm your order and shipping information on the next page, and the address is received by us with your order. That is the one we print and the one sent to Royal Mail digitally. We do not go in afterwards and change addresses just to mess with people. It is possible, especially given the "erroneous postcode" was in your area, that autocorrect from your own computer or the address population tool on our website inserted the wrong postcode, but the onus is upon you to know your address and provide the correct one, not for us to magically know where you live or to call every customer to check they are competent in using an online shop.
In the same email, I also advised that at our own cost, upon safe receipt of the returned plate from Royal Mail I would resend it to the correct postcode which you kindly provided in your second email, despite it's tone and your accusations. Well... won't be doing that now will I?!
So, upon safe return of the plate by Royal Mail, from the address that YOU got wrong, we will arrange a refund of your original order and invite you to seek your replacement plates elsewhere.
You have a great evening Christopher. It's been a pleasure.
Regards, Mike Eley, Managing Director, MrPottery Ltd.
Reply from MrPottery
Hello Katarzyna. Thank you so much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
The item came within the time quoted
The item came within the time quoted. Was very well packaged.
26 October 2025
Reply from MrPottery
Hello Jan. Thank you for your 5* review. That's very kind. Please don't hesitate to get in touch if we can help again. Best regards, The MrPottery Team.
Good communication from the Seller
26 October 2025
Reply from MrPottery
Hello Hilary. Thank you very much for your 5* review for our china replacement store. Please get in touch if we can help again. Best regards, The MrPottery Team.
Reply from MrPottery
Hello again. Thank you for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Reply from MrPottery
Hello Miss Wilson. Thank you so much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Reply from MrPottery
Hello Deborah. Thank you for your 5* review. That's very kind. Please do get in touch if we can help again. Best regards, The MrPottery Team.
Didn't wait to long,and arrived in good…
Didn't wait to long,and arrived in good condition
14 October 2025
Reply from MrPottery
Hello Irene. Thank you so much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
Great service all round
Great service all round. Would recommend Mr Pottery to everyone
13 October 2025
Reply from MrPottery
Hello Peter. Thank you so much for your 5* review. That's very kind. Please get in touch if we can help again. Best regards, The MrPottery Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.