Such beautiful products, I’m so excited at finding Mrs Alice!! I ordered a range of gingerbread/caramel themed products for our next Christmas table, they arrived and I couldn’t be happier - now wan... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just adore this brand! The customer service and products are absolutely spot on with quality and timeliness. As an interior designer I see a lot of fabrics and wallpapers, and these are definitely u... See more
Gorgeous products, fast shipping with lovely packaging. This is one of the few places I can find large round tablecloths that aren’t plain, both that I have bought are fantastic quality and help my di... See more
First purchase on quite an expensive item but definitely worth it. Such a fabulous choice of quirky items and such good quality. So much care was taken with packaging the fragile item and beautifully... See more
Company details
- #137 of 233 best companies in Homewares Shop
- #46 of 93 best companies in Kitchenware Shop
- #117 of 208 best companies in Decoration and Interior Design Store
- #232 of 374 best companies in Gift shop
- #11 of 17 best companies in Glassware Shop
- #150 of 242 best companies in Home improvement shop
About Mrs. Alice
Written by the company
Mrs. Alice Tablescapes
Offering enchanting, elegant tableware to take the hassle out of hosting, Alice’s “Tablescape In A Box” was the first product of its kind, making the art of Tablescaping accessible worldwide.
With her characteristic emphasis on whimsical, elegant design, Alice is excited to share with you a curation of her life long passion and hopes you will be inspired.
New collections of Limited Edition 'Curated Tablescapes' will be launched each season.
Contact info
United Kingdom
- mrsalice.com
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such beautiful products, well made and high quality
Such beautiful products, I’m so excited at finding Mrs Alice!! I ordered a range of gingerbread/caramel themed products for our next Christmas table, they arrived and I couldn’t be happier - now want to order everything for spring, summer, autumn….
The only thing I would love to see is different packaging - lots of polystyrene which isn’t recyclable. Perhaps worth thinking about how you move to something more sustainable - paper/card pulp products or mycelium based polystyrene-replacements? At the high end of the market, I expect your customers would accept any slight cost increase.
So looking forward to styling my table with my gingerbread train :-)
17 January 2026
Unprompted review
No Customer Service
In hindsight, I should have read other reviews about shipping, really. My order was time sensitive and I looked at the shipping timings supplied by the company and thought they were OK. But of course they are fiction and my order remains unfulfilled and you can't really call and speak to a human, customer service doesn't exist in reality, which is a shame. Never again.
16 January 2026
Unprompted review
Reply from Mrs. Alice
Hello Silvia,
We’re very sorry to hear about your experience.
We’ve checked our records and currently have no outstanding orders or support tickets under this name.
Please feel free to reach out to us directly at customercare@mrsalice.com
with your order number, and we’ll be happy to assist you.
Kind regards,
Mrs. Alice Customer Care
Super 😊 good quality 🤩
14 January 2026
Unprompted review
Great experience
Great experience, the items I order came really quickly and were packaged so well
12 January 2026
Unprompted review
Beautiful Christmas glasses.
Beautiful Christmas glasses at a good price. Will be fabulous as a present.
8 January 2026
Unprompted review
Beautiful items
Beautiful items! Beautifully wrapped! Great price. Best shopping experience, thank you x
6 January 2026
Unprompted review
Great quality product and very well…
Great quality product and very well packaged. Item arrived quickly.
9 January 2026
Unprompted review
Amazing quality and fast delivery
Amazing quality and fast delivery. I ordered 2 bears,2 reindeers,and 2 brown nutcrackers everyone of them are absolutely gorgeous. I will definitely be ordering more goodies.thank you so much.
10 January 2026
Unprompted review
This stuff is literally junk
This stuff is literally junk. I'm not sure how they managed to have such a high Trust Pilot score (which I normally trust). The prices are insanely high so i expected a high quality fabric for the linens I chose. Instead I received essentially less than ikea quality fabric (printed on one side) which completely washed out after one washing. Literal junk. Do not buy from these folks.
22 December 2025
Unprompted review
Reply from Mrs. Alice
Hello Geoff,
We’re very sorry to hear about your experience and appreciate you taking the time to leave feedback.
We’ve looked into our system but cannot see a recent order linked to the name provided here.
Please do get in touch with us directly via our contact form, so we can investigate this further and find a solution. Your satisfaction is important to us, and we want to make things right.
Kind regards,
Mrs. Alice Customer Care
Just warning people not to buy from…
Just warning people not to buy from this company. Firstly, no phone number clear on their site to call them. I ordered something nearly a month ago and asked them to cancel and send me a refund as it was for Christmas. They assured me it would be dispatched that day to receive Christmas Eve (with no apology on the delay). Unsurprisingly, it still hasn’t been dispatched. Please can someone contact me ASAP from the email I sent out for a full refund.
23 December 2025
Unprompted review
Reply from Mrs. Alice
Hello Beliz,
We’re very sorry that we weren’t able to get your order to you in time for Christmas. We completely understand how disappointing that is.
We’ve asked DPD to return the shipment to us, and a full refund has already been processed.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
Mrs. Alice Customer Care
I really love all the products
I really love all the products. However like the last person, I ordered on 12/05/25 and have yet to receive the items. So disappointed that I spent so much money for new Christmas table linens and will not have the items for my Christmas.
Ann Goodwin
23 December 2025
Unprompted review
Reply from Mrs. Alice
Hello Ann,
Thank you for your review, and I’m really sorry for the disappointment caused.
I can see that your order included a pre-order item, which was noted at checkout and also confirmed in your order confirmation email as not due to ship until 16 December. Because of this, the order was held until all items were ready to ship together.
I can also confirm that the order has since been fulfilled. That said, I completely understand how frustrating it is when timing doesn’t work out as expected, especially for Christmas plans.
If you’d like to return any items or if you need any assistance at all, please don’t hesitate to get in touch with us directly, we’ll be very happy to help.
Thank you again for your feedback, and we truly appreciate your support.
Kind Regards,
Mrs. Alice Customer Care
Let down
Placed order on 6th dec still not arrived on 23rd dec. Was promised it shipped out last week but clearly it didn’t, clearly I need the order for Christmas. I am sure it’s a busy time for them but don’t accept Christmas orders that you can’t fill. Last Christmas order date was advertised as 19th dec! Customer service is non existent.
23 December 2025
Unprompted review
Reply from Mrs. Alice
Hello Lucy,
We’re very sorry for the frustration caused and completely understand how disappointing this feels, especially so close to Christmas.
We can confirm that you’ve been in contact with our customer service team, who have advised that your order has now been dispatched and is due for delivery tomorrow.
That said, we sincerely apologise for the delay and for the confusion around the earlier timing, this is not the experience we aim to provide.
This has been an exceptionally busy period, but we appreciate that this does not lessen the inconvenience caused. Thank you for your patience, and we truly hope your order arrives safely tomorrow.
Kind regards,
Mrs Alice Customer Care
Good quality pretty tablecloth
Good quality pretty tablecloth.
Beautifully packaged and arrived promptly.
18 November 2025
Unprompted review
My order arrived broken and despite…
My order arrived broken and despite informing the company online and them asking for a picture, they now don’t respond to any emails I send,
16 December 2025
Unprompted review
Reply from Mrs. Alice
Hello Mark,
Thank you for your feedback, and we’re sorry to hear about your experience.
We want to clarify that we respond to every email we receive. Once a message is in our system, it is queued and will be answered as quickly as possible.
Please note that sending follow-up emails on the same issue can actually push your request to the back of the queue, which may delay our response.
If you’ve already sent the requested photo, rest assured it’s in line to be reviewed and we will get back to you as soon as we reach it.
We appreciate your patience while our team works through all enquiries.
Kind regards,
Mrs. Alice Customer Care
I ordered on 12 December and it is 19…
I ordered on 12 December and it is 19 December now. The website is showing that the order was not even fulfilled yet. I am not longer able to wait for the delivery as I was planning to take it with me to the Christmas destination. Quite disappointing after claiming next day delivery and it is now quite late to look for substitutes. Waiting for team to come back and return the money I paid for it.
19 December 2025
Unprompted review
Reply from Mrs. Alice
Hello Natalia,
Thank you for your feedback. We’re very sorry for the delay and understand your frustration.
To clarify, next day delivery refers to the transit time only and does not include processing time, which as noted on our website can be up to 5 working days during busy periods.
We can also confirm that we received your cancellation request this afternoon, and this has now been processed. Your refund will be completed promptly.
We sincerely apologise for the inconvenience and disappointment caused.
Kind regards,
Mrs. Alice Customer Care
Buyer beware!!
Buyer beware!!! We ordered our Christmas table scape in OCTOBER and now a week before Christmas we STILL haven't received it. All these excuses about it being stuck in customs, ya da ya. OCTOBER!!!! SO DISAPOINTED.
18 December 2025
Unprompted review
Reply from Mrs. Alice
Hello Holly,
We’re very sorry to hear about your disappointment. We’ve carefully checked our records and are unable to find an order under this name in our system.
We absolutely want to look into this for you and help resolve the situation, but we’ll need you to contact us directly with your order number so we can investigate what may have happened. Please reach out to us as soon as possible and we’ll be happy to assist.
Kind regards,
Mrs. Alice Customer Care
Absolutely delightful products
Absolutely delightful products. Beautifully packaged and with a personal touch! Thank you Mrs Alice - will be returning and sharing your site!
12 December 2025
Unprompted review
Everything went smoothly…
Delivery went smoothly and was beautifully wrapped with a lovely note! Was a little worried about ordering glasses but they were all in one piece!Ordered from Finland.
16 December 2025
Unprompted review
Damaged goods and no refund. Avoid this company.
I ordered 2 beautiful Christmas trees for my tablescape. One tree had pearls that need to be reattached and the second tree arrived with a broken base. In addition, the bubble wrap around one of the trees was dirty. I wrote Mrs. Alice and was offered a $30 refund on an order that was $268.
16 December 2025
Unprompted review
Reply from Mrs. Alice
Hello,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you described.
We’ve carefully checked our system and, with the details provided, we’re unable to locate an order matching this situation. We always want to make things right, if an item arrives damaged, we consistently offer either a full replacement or a full refund.
Please reach out to us directly with your order number so we can look into this properly and resolve it for you as quickly as possible. We’d really appreciate the opportunity to help.
Kind regards,
Mrs. Alice Customer Care
Great company , great products!
Delivery and packaging was perfect and the etched glass lantern is so beautiful! Thank you
15 December 2025
Unprompted review
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