Mrskicks UK Reviews 140

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 5 out of 5 stars

OMG she made the unreal happen, my client was over the moon with all of there sneakers, well worth it!

Rated 5 out of 5 stars

So excited to give these latte custom Jordan’s to my daughter for Christmas! They look exactly like the picture we found online! The folks at the co were amazing at communicating and letting me know t... See more

Company replied

Rated 1 out of 5 stars

How is this lady so popular and has so many followers on social media?? Went to sneakers show in London on 30th of September paid for a custom made shoes received the confirmation on my phone and... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend this company. Amazing bespoke design . Not only great craftmenship but offered help with such amazing unusual ideas . The whole turnover was exceptional from start to finish . A... See more

Company replied

Company details

  1. Shoe shop
  2. Artist
  3. Fashion accessories shop
  4. Fashion designer

Written by the company

Mrskicks is a UK leading custom sneaker & restoration brand creating and sourcing the best 1 of 1 products you’ll find within the creative market today! - If we need to clean your shoes to the best ability or design you a very unique pair of sneakers we got you! Originally founded in 2020 we’ve expanded globally offering a unique and more identifiable way of being your best self! Combining art and fashion together! We’ve shipped our shoes all over the world including the USA, UAE and even Australia! Also working with reputable brands such as JD sports, Netflix, Channel 4 & many more! Hop on our wave now and get yourself a pair of bespoke made custom sneakers, or send us your old pairs of shoes and we will completely revive them to life!


Contact info

3.9

Great

TrustScore 4 out of 5

140 reviews

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Rated 5 out of 5 stars

Just got a new pair from Mrskicks 10/10…

Just got a new pair from Mrskicks 10/10 customer service postage was really quick

26 May 2024
Unprompted review
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Reply from Mrskicks UK

Hello,

Thanks again for staying a loyal customer, we are really pleased you loved your shoes ishaq!

Kind regards,

Rated 5 out of 5 stars

Very Great company

Great company, shoes was 100% amazing quality all worth the money and time spent. Will definitely be ordering again

10 May 2024
Unprompted review
Mrskicks UK logo

Reply from Mrskicks UK

Hi there,

Thanks so much for your review it’s super duper appreciated!

Kind regards,

Rated 5 out of 5 stars

Amazing talent

Amazing talent, spot on i HIGHLY recomment, she knows her stuff!!!

26 May 2024
Unprompted review
Mrskicks UK logo

Reply from Mrskicks UK

Hi Mya,

Thanks so much for your review!

Kind regards,

Rated 1 out of 5 stars

You are definitely a scam

You are definitely a scam, you just lied to her saying the shoes were delivered but you sent a picture to me after asking more than 3 weeks ago. You lied and said my order was being customized and the only thing you showed were different shoe strings. You are a complete liar and scam artist. All you do is apologize for your lack of responses unless you’re trying to receive the money. A case is about to be stated on , your had the chance to do the right thing!!! SCAM !!!! I have all emails confirming that you have not shipped any shoes. You will pay I promise you!!! Everything documented is documented!!! You promised 3 different ship dates!!! Didn’t honor not one thing you advertised!!! Scammer and these reviews are rigged as well!

3 May 2024
Unprompted review
Mrskicks UK logo

Reply from Mrskicks UK

Hi there,

Thanks for your review,

However I can confirm we are 100% not a scam, we mentioned about our ETA dates consistently with yourself and we was due to ship your shoes out before the refund was made, we explained that materials was short and we was going through some delay and that our policies we cannot randomly cancel an order when the shoes have started customisation, the photos was provided when we could’ve however all ETAs and how we work under our terms was met and we did explain this numerous of times.

We are aware there was a refund issued so I hope you’ve seen resolution to this matter and I really do apologise for the misconception that you’ve experienced.

Thanks,

Rated 1 out of 5 stars

DO NOT ORDER!

DO NOT ORDER!!
Has taken MONTHS— MONTHS after paying nearly $400 and sending multiple emails to communicate progress, shipping times with little to no response. After 2 months we finally received an update to let us know they put the laces in the shoes that are supposed to be fully customized and mailed off 2 weeks ago!! This person is a scammer and I’m not even sure we will ever actually recieve the shoes. Save your money and time as they will rarely reply and when they do it will be vague and they will blame you for how long it’s taking them.

6 May 2024
Unprompted review
Mrskicks UK logo

Reply from Mrskicks UK

Hi there,

We are definitely not a scam, the ETA does state minimum 4 weeks total to receive the order as everything is bespoke made,

In terms of delivery we are 100% certain you have received the shoes, as this shows delivered a while ago.

Thanks

Rated 1 out of 5 stars

Ordered some customised shoes on the…

Ordered some customised shoes on the 12th of February and I'm still yet to receive them. Every time you send an email they come back with the same answer... Surely it doesn't take 2 months +

12 February 2024
Unprompted review
Mrskicks UK logo

Reply from Mrskicks UK

Hi tia,

I do want to apologise sincerely on our behalf that your order has taken a while to ship, we’ve just been super overwhelmed with certain orders and delays have been caused with shipping on supplies.

I can reassure you the team have your order ready made and will be shipping this out asap.

I really appreciate it, thanks

Rated 5 out of 5 stars

I must say I’m impressed

I must say I’m impressed. I’ve been looking for someone to customise shoes for me and my sister and lily came through and now she has a regular customer for ever. The goat for real 🐐love you Lilly

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Custom Trainers!!

Perfect designs, such a great choice going to this company would 100% recommend Mrskicks! - very pleasant experience shopping with them, everything from quality, to delivery and to customer service 

21 March 2024
Unprompted review
Mrskicks UK logo

Reply from Mrskicks UK

Hello,

Thanks ever so much for your review!

Kind regards

Rated 5 out of 5 stars

Great customer service- would…

Great customer service- would definitely deal with again!

5 April 2024
Unprompted review
Mrskicks UK logo

Reply from Mrskicks UK

Hi James,

Thanks for your review, it was great doing these for you!

Kind regards, Lily

Rated 5 out of 5 stars

Fantastic workmanship and genuine attention to detail …

Fantastic workmanship and genuine attention to detail. Very pleased with my custom tow straps for my project car. Will be back with more projects in the near future.

1 March 2024
Unprompted review
Mrskicks UK logo

Reply from Mrskicks UK

Hi there,

Thanks for your feedback Murtaza, it was a pleasure assisting you and working on something different!

We look forward to accommodating you in the future,

Kind regards ⭐️

Rated 1 out of 5 stars

I got shoes from you guys

I got shoes from you guys. It’s not in good quality. It’s get flat and leather comes up. Very poor quality. I never recommend anyone to buy shoes from you guys.

6 January 2024
Mrskicks UK logo

Reply from Mrskicks UK

Hi Arshdeep,

I really do apologise that you hadn’t had a good experience with us, however it would’ve been good to see a email from you explaining the situation, all of our products are made to last and to be worn in normal weather conditions.

However it is recommended for you to also take care of them as like anything isn’t completely indestructible,

Please reach out to one of our team members and we will get a solution solved for you on this 😊

Thanks again,

Rated 5 out of 5 stars

Would 100% recommend this company

Would 100% recommend this company, reliable, great communication, overall very happy with the shoes! Offers not only trending designs but so many others I haven’t seen before! Will definitely be buying again soon.

2 April 2024
Unprompted review
Mrskicks UK logo

Reply from Mrskicks UK

Hey,

Thanks ever so much for your review!

Kind regards

Rated 1 out of 5 stars

Didn’t receive my products spend…

Didn’t receive my products spent numerous of hours trying to email and contact no answer pathetic

1 March 2024
Unprompted review
Mrskicks UK logo

Reply from Mrskicks UK

Hello,

Thanks for your review, however we don’t seem to recognise your order? Do you have an order number, we respond to every single email that we do receive so we are slightly confused to why you wasn’t responded to.

Orders do take on average 2-4 weeks to be created then shipped as each order is bespoke to each individual, we apologise if this wasn’t clear enough however the order would be getting out to you asap, can you kindly send us another email so we can’t get your issues resolved as soon as possible,

Thankyou

Rated 5 out of 5 stars

Bespoke trainers

Would highly recommend this company. Amazing bespoke design . Not only great craftmenship but offered help with such amazing unusual ideas . The whole turnover was exceptional from start to finish . After we created our design and payment was made l received the goods quicker than expected at such a high standard.

14 March 2024
Unprompted review
Mrskicks UK logo

Reply from Mrskicks UK

Hi Laura,

It was a pleasure assisting you with this order, we can’t wait to see you back!

Kind regards, Lily

Rated 5 out of 5 stars

Brilliant Shoes

Brilliant service provided - purchased 12 pairs of custom airforce 1s from Mrskicks LTD they was absolutely perfect to a tee! Anyone who’s looking for bespoke shoes I would 100% recommend this brand as everything from conversations to delivery was quality.

15 March 2024
Unprompted review
Mrskicks UK logo

Reply from Mrskicks UK

Hi there,

It was great assisting you on this,

I’m glad your happy with all of the work!

Kind regards

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